An absolute pleasure to do business with. I was a little hesitant with it being a small operation but the case came through fine and the communication was superb!
L'entreprise a répondu
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Lisez les avis des autres
Horrible experience. Over 3 weeks for the company to process and drop the item off at a USPS facility for an order that I paid for on Nov 9th. It has been just shy of a month now and still nothing. T... Voir plus
L'entreprise a répondu
They are doing everything right! They respond to an inquiry almost immediately….. they really put the customer first! First time ordering from them and I’ll continue to do so and will spread the wo... Voir plus
L'entreprise a répondu
Shipping was great and the iPod Pro case is cute, decent quality and fits nice. The issue is that the “GG” signature emblem looks tarnished and orange color versus bright gold as depicted in advertisi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to EASY-CASES on Trustpilot! At EASY-CASES, we're dedicated to providing a seamless ecommerce experience, offering an extensive array of intriguing and top-notch phone cases. Our commitment lies in ensuring reliability and utmost customer satisfaction every step of the way. Driven by our fervor for ecommerce, we strive to translate this enthusiasm into a flourishing online platform. Our primary aim is to present you with a diverse collection of phone cases that resonate with your preferences and style. Constantly enriching our website with pertinent and valuable content, we aim to cater to the needs of all our visitors. Your unwavering support and affection serve as the fuel propelling us towards continuous enhancement, ensuring we deliver nothing short of excellence in both products and services. Thank you for choosing to explore our platform on Trustpilot. We sincerely hope your experience with EASY-CASES exceeds your expectations and leaves you thoroughly satisfied. Warm regards, The EASY-CASES Team
Coordonnées de contact
6 Halcomb St, N1 5RF,, London , Royaume-Uni
- support@easy-cases.com
- easy-cases.com
3,6
Moyen
68 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Exactly what I wanted!
An absolute pleasure to do business with. I was a little hesitant with it being a small operation but the case came through fine and the communication was superb!
19 décembre 2025
Avis spontané
Réponse : Easy Cases
Hi,
Thank you so much for your wonderful review! 🤍
We’re truly happy to hear that your case was exactly what you wanted and that you had a great experience with us. We completely understand the initial hesitation, so it means a lot to know our communication and service made you feel confident and satisfied.
Your trust and support genuinely motivate our team, and we look forward to serving you again soon. Enjoy your new case! ✨📱
Regards,
Easy-Cases Team
Réponse : Easy Cases
Hi Mercedes,
Thank you for your review. We’re sorry to hear you believe the package didn’t arrive, so we immediately checked your order #EC11033.
According to USPS, your item was delivered in or at the mailbox on October 27, 2025 at 1:32 PM in Alexandria, VA 22304.
Tracking Number: 9214490269849001099576
It’s possible that the package was collected by someone at the address or placed in a different mailbox/parcel area by USPS. We recommend checking with family members, neighbors, or your local post office.
If you still cannot locate it, please contact us directly — we’ll be happy to assist you further and find the best solution. We’re always here to help!
Kind regards,
Easy-Cases Support Team
Delivery was too slow...
15 octobre 2025
Réponse : Easy Cases
Hi Rosalee,
Thank you for sharing your feedback with us. We’re truly sorry to hear that the delivery took longer than expected. We understand how frustrating delays can be.
Shipping times can sometimes be affected by carrier delays or high-volume periods, but we always do our best to ensure every order arrives as quickly as possible.
Please know that your satisfaction is important to us. If there’s anything we can do for you or if you have any questions about your order, we’re here to help anytime.
Kind regards,
Easy-Cases Support Team
Réponse : Easy Cases
Hi Diane,
Thank you for your review, and we’re very sorry to hear about the frustration with the delivery time and size issue.
We checked your order, and we can see that you placed an order for:
Luxury iPhone Case – For iPhone 12 Pro / Black
Could you please confirm if this is the correct model you intended to order?
If the size is wrong, no worries — we’re here to help. You can return the item for an exchange or refund. Just contact us and we’ll guide you through the process quickly.
Your satisfaction matters to us, and we want to make sure this is resolved for you as smoothly as possible.
Kind regards,
Easy-Cases Support Team
I have bought several cases from you
I have bought several cases from you. The strip in the middle is bigger on one side. Did not cut the trim on the other side.
20 septembre 2025
Réponse : Easy Cases
Hi Susy,
Thank you so much for being a loyal customer and for sharing your feedback. We’re truly sorry to hear that the strip on your latest case wasn’t trimmed evenly — that’s certainly not the quality we aim to deliver.
Please reach out to us at support@easy-cases.com
with your order details (or reply to your order confirmation email), and we’ll be happy to replace the case or find another solution that works for you.
We really appreciate your continued support and the opportunity to make this right!
Kind regards,
The Easy Cases Team
Always very accommodating
Always very accommodating. Needed my order rushed after placing and I contacted customer service and it was don
20 septembre 2025
Réponse : Easy Cases
Hi Candice,
Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to help rush your order and get it to you on time. We always do our best to accommodate our customers’ needs, and it’s wonderful to know you had a great experience.
We really appreciate your support and look forward to serving you again soon!
Warm regards,
The Easy Cases Team
Absolutely Love My Cell Phone Cases
I absolutely love the two different Gucci looking cell phone cases. They are made really well and look really authentic.
18 août 2025
Réponse : Easy Cases
Thank you so much, Leslie! 🌟 We’re thrilled to hear you absolutely love your two Gucci-inspired phone cases and that the quality exceeded your expectations. Knowing they look authentic and are made well truly makes our day. 💎📱 We can’t wait to have you back at Easy-Cases™ for more luxury styles!
– The Easy-Cases Team
Nice product!
The iPad case is great and high quality. Communication was effective and efficient. I’ll certainly purchase more items from EasyCase!!
13 août 2025
Avis spontané
Réponse : Easy Cases
Hi Dr. Tate,
Thank you so much for your kind words! 🌟 We’re delighted to hear that you’re enjoying your iPad case and that our communication met your expectations. Your satisfaction means a lot to us, and we can’t wait to serve you again with more high-quality items.
We truly appreciate your support and look forward to your next visit! 💎
– The Easy-Cases Team
Who does want a designer phone case!
This is my second easy cases luxury design. I love the case and will buy another one because they are reasonable priced and beautiful!
22 juillet 2025
Réponse : Easy Cases
Hi Karen,
Thank you for your wonderful review and for choosing us again! 💎 We’re so glad you love your Easy-Cases luxury design and that the style and price made it a great choice for you. Hearing that you plan to come back for more truly means a lot to us.
We appreciate your support and can’t wait to serve you again soon! 🌟
– The Easy-Cases Team
Paid extra for faster delivery and it…
Paid extra for faster delivery and it ended up coming in 7 days instead of 3 . The case had a piece broken. So$60 for case and shipping and not worth it. The case also is poor quality.
28 juillet 2025
Avis spontané
Réponse : Easy Cases
Hi Kaitlin,
We’re very sorry to hear about your experience with your order. This is not the level of service or quality we strive to provide. Paying extra for faster delivery and then receiving your case late and damaged is unacceptable, and we completely understand your frustration.
Please reach out to our support team at support@easy-cases.com so we can arrange a replacement or refund right away. 💎 Your feedback is very important to us, and we’ll also share this with our logistics and product teams to prevent this from happening again.
We sincerely appreciate you giving us the chance to make this right. 🌟
– The Easy-Cases Team
Réponse : Easy Cases
Hi Ree,
Thank you so much for being a returning customer! 💎 We’re thrilled to hear you love your 2nd case from us. Your continued support means a lot, and we can’t wait to provide you with more designs you’ll enjoy.
We truly appreciate your trust in Easy-Cases™! 🌟
– The Easy-Cases Team
It’s a pretty Gucci design but much…
It’s a pretty Gucci design but much harder to to push the buttons on either side of the phone. It’s almost like the case itself is too close to the buttons or something & feels stiff.
18 juin 2025
Réponse : Easy Cases
Hi Gloria,
Thank you for your feedback! We're glad to hear you liked the Gucci-inspired design, but we're sorry the button access feels stiff. Your experience is important to us, and we want every case to be both stylish and functional.
If the issue is causing inconvenience, please feel free to email us at support@easy-cases.com with your order number. We’d love to make it right — whether that means a replacement, refund, or another solution.
Thanks again for helping us improve!
Best regards,
The Easy-Cases™ Team
Love my case 😍😍 a little bit small…
Love my case 😍😍 a little bit small damage by the logo but is not very noticeable and in general is good
19 juin 2025
Réponse : Easy Cases
Hi Monica,
Thank you so much for your kind words! We're happy to hear you love your case 😍 Even though there was a small issue near the logo, we truly appreciate your understanding.
If you'd like, feel free to send a photo to support@easy-cases.com along with your reference #EC10512 — we'd be glad to review it and offer a little something as a gesture of goodwill.
Thanks again for your support!
Warm regards,
The Easy-Cases™ Team
I ordered it and you send it with no…
I ordered it and you send it with no problem. I appreciate that
thank you.
17 juin 2025
Réponse : Easy Cases
Hi Georgette,
Thank you so much for your kind words! 😊 We're thrilled to hear everything went smoothly with your order #EC10494. Your satisfaction means a lot to us, and we're always here if you need anything in the future.
Thanks again for choosing Easy-Cases™!
Best regards,
The Easy-Cases™ Team
Scam, Case Never Arrived! My Case or Refund!
I ordered this case April 6th 2025. It is now May 21st 2025 and it has still not arrived. The last time it moved was April 12th 2025 and currently has said it is in Jamaica, New York. This should not take this long to arrive seeing as I am within the country. But the payment surely went through fast! I feel this is a huge scam. I WILL ACCEPT A REFUND OR MY CASE (IMMEDIATELY BECAUSE IT HAS BEEN OVER A MONTH)
6 avril 2025
Avis spontané
Réponse : Easy Cases
We’re very sorry—your package was unfortunately lost in transit. We’ve already sent a replacement and it’s on the way. Please check your last email for more information.
As a gesture of apology, you can also choose a free gift. Just reply to the email with your selection, and we’ll include it at no extra cost.
Thank you for your patience and understanding.
– Easy-Cases.com Support Team
Order was placed on 5/9/25
Order was placed on 5/9/25. Item has still not shipped and when I have tried to email, my emails are undeliverable.
Update:
Easy cases contacted me immediately and stated that my order is scheduled for delivery on 5/24.
8 mai 2025
Avis spontané
Réponse : Easy Cases
Thank you so much for your update and for giving us the opportunity to make things right! We sincerely apologize for the earlier issues you experienced with email communication. We're glad we could quickly assist and provide a delivery update for your order. If you need anything else or have further questions, please don’t hesitate to reach out—we’re always here to help! 😊
– Easy-Cases.com Support Team
My experience is absolutely positive
My experience is absolutely positive.
I have purchased from this company for years. Any questions or support has been handled within hours and to my satisfaction. The quality is good. I repurchase each time I purchase a new iPhone.
28 avril 2025
Avis spontané
Réponse : Easy Cases
Thank you so much for your continued trust and kind words! 😊
We truly appreciate your loyalty over the years. It means a lot to us that you’re happy with our service and quality. We’re always here to help, and we look forward to serving you again with your next iPhone! 📱💼
— The Easy-Cases Team
Jena
Jena. Wrote email saying that if the article is lost (never delivered) easy-cases will refund, but I don't have communication in reference of the refund.
I consider that is an scam.
19 février 2025
Avis spontané
Réponse : Easy Cases
Hi Jaime-Walter,
Thank you for getting in touch.
We’re truly sorry for the inconvenience you experienced. After investigating your case, we confirmed that your package was unfortunately lost in transit. As previously mentioned by Jena, in such cases we always honor our commitment.
We’re pleased to confirm that your refund has already been processed. You should see the amount reflected on your original payment method shortly, depending on your bank's processing time.
Please rest assured that Easy-Cases™ takes customer satisfaction seriously, and we would never engage in any form of scam. We're here to support you, and we appreciate your patience throughout this process.
If there’s anything else we can assist you with, feel free to reach out.
Best regards,
Olivier
Support Team | Easy-Cases™
📩 support@easy-cases.com
🌐 https://easy-cases.com
Nothing
I order this and received a confirmation email. However when I tried to open it will not open. Can you please check on my order? Renee Spies. Please update me
28 février 2025
Avis spontané
Réponse : Easy Cases
Hi Renee,
Thank you for reaching out!
We’re happy to confirm that your order has been successfully delivered. According to the tracking details, your item was delivered in or at the mailbox at 1:08 PM on March 24, 2025, in Murfreesboro, TN 37130.
If you’re still unable to locate your package, we recommend checking with other household members or neighbors and verifying your mailbox and surrounding areas. Sometimes packages can be placed in parcel lockers or nearby safe spots.
If you still can't find it, feel free to let us know — we're here to help every step of the way.
Best regards,
Olivier
Support Team | Easy-Cases™
📩 support@easy-cases.com
🌐 https://easy-cases.com
Exceptional products & outstanding customer service
By the time I received my order, my phone ended up being replaced under warranty. I was unaware that with this warranty claim, I would receive a model newer than the model I purchased a case for. I reached out and made customer service aware of the circumstances. To my surprise, they offered to ship a case for the newer model in the same style as the original item as a gift!! I've never had such a wonderful customer service experience. I will say that you should anticipate a bit of a wait for your items to be delivered. All in all, this has been an exceptional experience.
2 mars 2025
Avis spontané
Réponse : Easy Cases
Dear Maria,
Thank you so much for your kind words and for sharing your experience! 😊 We're delighted to hear that our customer service team was able to assist you with your case replacement. At Easy-Cases, we always strive to go above and beyond for our customers, and your satisfaction means the world to us.
We truly appreciate your patience with the shipping time and your understanding. Your support and feedback inspire us to keep delivering exceptional products and service. We look forward to serving you again in the future!
Best regards,
The Easy-Cases Team 💙
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