Our October 2025 bathroom installation turned into a frustrating, months-long process due to terrible quality control. We received four consecutive defective or incorrect radiator replacements. Resolv... Voir plus
Établissement
Changer d'établissementUnit A, Junction One Retail Park, CV21 1RW Rugby, Warwickshire, GB
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Lisez les avis des autres
Can't fault the Easy Bathrooms team, who were excellent from start to finish. It was a pleasure working with our designer Alexandra in Rugby Store who was attentive to detail, knew best products for o... Voir plus
L'entreprise a répondu
Excellent service from start to finish. Aleksandra at the Rugby store is extremely professional, very knowledgeable in the products I required. She listens and has a lovely personality putting her c... Voir plus
Excellent service from start to finish, we trusted the designer (Alex) and in the end got our dream bathroom. Also a massive shout out the contractor (Sureflo) for grate workmanship
À propos de l'entreprise
- Magasin d'articles de salle de bains
- Rénovateur de salle de bains
- Miroiterie
- Magasin de radiateurs
- Magasin de portes de douche
- Magasin de carrelage
Écrit par l'entreprise
Visit Easy Bathrooms & Tiles Rugby for expert advice and the largest range of bathroom products and tiles in the area. Enjoy our free 3D design service, home measure, and bathroom installation options—plus a no-obligation quote. Highly rated by our customers! Read our glowing reviews and see why people love shopping with us.
Simply Luxurious
Écrit par l'entreprise
- Award Winning Design & Install Service
- BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
- Free Online Planner
- Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
- Nationwide Showrooms
- With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
- Book an Appointment
- We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
- Flexible Finance
- Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
- Inspiration Hub
- Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
- Dedicated Trade Hub
- Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.
Coordonnées de contact
Unit A, Junction One Retail Park, CV21 1RW, Rugby, Warwickshire, Royaume-Uni
- 01788 221396
Complete Bathroom Installation Service
4,0
Bien
21 avis
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A répondu à 65 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Disastrous supply chain and communication saved only by local Rugby team.
Our October 2025 bathroom installation turned into a frustrating, months-long process due to terrible quality control. We received four consecutive defective or incorrect radiator replacements. Resolving this finally required removing tiles last week to install a model with different fixings.Customer service from Easy Bathrooms was non-existent. We had to chase them constantly for updates, and their response times were very poor.The project gets 2 stars solely because of the excellent frontline staff. The Rugby showroom team worked hard to support a resolution, and the fitters themselves were superb. Head office let them down.
1 juin 2026
Excellent service with superb staff
18 février 2026
Quality products
Patience shown through many design changes to achieve my dream look.
14 janvier 2026
Excellent service from start to finish
Excellent service from start to finish, we trusted the designer (Alex) and in the end got our dream bathroom.
Also a massive shout out the contractor (Sureflo) for grate workmanship
2 janvier 2026
Good communication concerning payment
Good communication concerning payment, delivery as planned. Courteous delivery driver.
Some old fashioned service
3 novembre 2025
Excellent customer service at rugby branch
The man that served us was very helpful, we went to the Nuneaton branch first and walked out not helpful
9 octobre 2025
Over calculating large size tiles based…
Over calculating large size tiles based on ‘an Additional row to cover any breakages or walls being slightly off plum’ - great when you have small tiles, however I chose 1200 x 600 size and have a surplus of 16 sq meters of tiles left over from a main bathroom and an en-suite refit - terrific, they do not accept returns on tiles onus on the customer to ensure correct quantity is ordered. Scare tactics that if you don’t order enough there is no guarantee that they can supply some more of the same range/pattern
23 juin 2025
Réponse de Easy Bathrooms - Rugby
Good morning Mrs Taylor
We appreciate your feedback and please be assured we do take this seriously. We do recommend to purchase extras in case there are any damages during installation or for future as batches change daily and the same batch may not be guaranteed. However, our team will reach out to you to discuss further.
Kind regards
EB
I just bought some tiles.
I just bought some tiles.
Found some nice ones in store, bought one to take home. Liked it. Used the qr code (genius!) to order more. Picked them up, stuck them on. Job done!
26 août 2025
Réponse de Easy Bathrooms - Rugby
Good morning Ivan,
We apologise for the slow delivery and the consultant's behavior. We'll address these issues to improve our service. Please email trustpilot@easybathrooms.com with your order number and any relevant information that will help us investigate this further.
Kind regards,
EB
Substandard materials and customer service
Unfortunately the basin and unit supplied did not match and after swapping to the new design I was advised that planing the mdf support and refitting all at my cost and which considering the time and expense of a fitter was very disappointing. Would not use again
18 avril 2025
Réponse de Easy Bathrooms - Rugby
Good morning TK
Thank you for leaving your feedback.
We are sorry to hear of the issue you mention and our feedback team would like to look into this further.
Please could you email our team at trustpilot@easybathrooms.com .
Kind regards
EB
The delivered tiles were similar but…
The delivered tiles were similar but not the same as the ordered tiles. And then we tried to reorder but the batch number could not be found. Took a few days to find 4 more tiles
19 juin 2025
Réponse de Easy Bathrooms - Rugby
Good afternoon Philip,
We regret that the delivered tiles did not match your order and that the reorder process was difficult. We appreciate your feedback and will review our processes.
Kind regards,
EB
Excellent from start to finish.
Can't fault the Easy Bathrooms team, who were excellent from start to finish. It was a pleasure working with our designer Alexandra in Rugby Store who was attentive to detail, knew best products for our price range and did her utmost best for our project to fit in with our complicated schedule. The fitting team headed by Richard were equally superb - true professionals who understand the trade and gave us great advice & best solutions with some non-standard plumbing issues our house had. The communication both through the design and the fitting stages was second to none - every item was fitted exactly where we wanted. It was amazing to watch the initial 3D designs come to life. Highly recommend.
24 mars 2025
Avis spontané
Réponse de Easy Bathrooms - Rugby
Good afternoon,
We're happy to hear that you had such a positive experience. It's great to know that the team provided excellent service from start to finish and that you were pleased with the communication and fitting stages. We appreciate your recommendation.
Kind regards,
EB
I was assured the sink I was buying…
I was assured the sink I was buying would come with fittings it did not. The sales person was not friendly at
all.
10 mai 2025
Réponse de Easy Bathrooms - Rugby
Good morning Liz
We understand your frustration with the missing fittings. We strive to provide excellent customer service and accurate product information. Our feedback team would appreciate the opportunity to investigate further and ask to email trustpilot@easybathrooms.com . Our team will look forward to hearing from you soon.
Kind regards
EB
Good quality and great staff
Good quality products. Great staff especially Dean who was extremely patient and helpful with decision making on the design and accessories.
30 avril 2025
Réponse de Easy Bathrooms - Rugby
Good afternoon Karen,
Thank you for your kind words! We're delighted to hear you had a positive experience and that our staff was helpful. We strive to provide excellent customer service and appreciate your feedback.
Kind regards,
EB
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