Easy Bathrooms Avis 

The staff were very helpful and ready to help and give advice

I looked to place an order for some floor and some wall tiles on a Saturday. The delivery cost was a staggering £85 (any other companies I have dealt with have been around £30) and when I tried to select collect from the store, I kept getting odd messages.

So as the store was just up the road I walked in and asked for collection from store and they stated they didn't do this as they didn't have any warehouse space (so why is this even an option on their website?!) but on this occasion agreed to a store collection for free (the only reason this is 2 stars, not 1). We agreed a Thursday delivery to the store which suited me as the work was starting on my bathroom after that following weekend.

Then Thursday came and I got a call late afternoon to tell me the wall tiles had arrived, and the floor tiles hadn't. They did not know why and they could not get someone in their head office to advise why. I asked if they would be delivered the next day and they did not know. So I collected the wall tiles and agreed to phone the next day.

The next day they still couldn't tell me what was going on so we agreed to cancel the order. I was working and in the office and I needed to order the tiles from somewhere else as a matter of urgency, which is not a stress I needed. But I managed to do this, with a delivery cost of just under £30.

So I went back to Easy Bathrooms and asked me to refund me this £30 as well as I had been forced to place the order elsewhere. They refused, so I asked for it to be escalated to a complaint, and stated that I was not taking no for an answer. Thankfully they eventually agreed to compensate me for the delivery cost I had been forced into paying elsewhere. I didn't push for a stress and inconvenience compensation, but I feel I would have been within my rights to do so.

So what should have been a simple experience was anything but. There are so many bathroom and tile companies out there, that I will avoid repeating my experience with this on in future.

Helpful tean - rang thrn to enquire about a toilet seat replacement - ordered for me and collected from them two days later

we have not yet had the bathroom installed yet, but Thomas in the Darlington store, helped us design and pick everything needed. He was really helpful and patient throughout.

the shower that you delivered was scratched and had no protective film over it but you are refusing to change it

Debbie is fantastic
I was back and forth to the showroom numerous times swapping and changing my mind on the bathroom style.

Debbie was amazing. Just wanted to say thank you so much for your time patience and expertise in helping me pick the best items.
I absolutely love the bathroom, perfect choices in the end that compliment the bathroom so well.

Having made an appointment to choose a new bathroom Jake Woods made everything very straightforward. He is professional and very knowledgeable in all products available.

The showroom is well laid out and provides customers plenty of choice and ideas for their own products

Would highly recommended.

Product was at a very competitive price and customer services were excellent when I spoke to them regarding confirmation/delivery. Delivered in the time frame promised.

Needed a replacement bathroom sink. Very helpful and quick delivery.

Local showroom staff were very helpful during the ordering process, especially with quantities. Delivery of goods was as agreed with the delivery team - they also placed the items where requested. All in all a very satisfactory service from Easy Bathrooms. I would definitely use them again.

I chose Easy Bathrooms because I could visit the showrooms and see everything physically. While there are dozens of online stores selling bathroom equipment, they cannot replicate the piece of mind of actually seeing and feeling products personally.

The showrooms have an excellent range of products and the staff are very helpful when it comes to checking stock or exchanging products.

very poor customer service, didn’t want to know about damaged products

So pleased that we visited the showroom as there was a good range on display of what we were looking for. The staff were also happy to assist in answering our questions. Our order was delivered within a few days and was fitted with no issues within days. Overall a great experience.

We are building a house and needed a lot of bathrooms.5 bathrooms,3 toilets and a shower room! Andrew and Dean have been absolutely brilliant in organising everything we have needed! A few teething problems during our journey but dealt with immediately and professionally! Couldn’t recommend them enough!

The showroom experience was good, but the after-sales support has been very poor. My warranty claim for a faulty shower head has been ongoing for weeks with no resolution. I've had to chase multiple times, and despite being given an expected delivery date, nothing arrived and no one contacted me proactively. Customer service keeps apologising but cannot provide a clear solution or timescale. I hope Easy Bathrooms improves the way it handles warranty claims.

Would love to give a higher rating but that’s only because the product itself looks good. Other than that the whole experience has been bad. Starting with the sales experience, we received our quote and agreed to push ahead and were then told by the sales staff member that they had missed items off our order so we received a new and higher quote. Again, agreed to push ahead. Received confirmation of our curb side delivery and noticed there was the option to upgrade to the delivery being brought into the property so we asked to upgrade and we’re told we were too late and if we wanted this, it would delay the delivery. At no point during the sales consultation were we told of this option and were only told it was curb side delivery only! The delivery was very heavy and a nightmare to handle on our own and this could have been avoided. We then noticed that certain items were missing and were told they hadn’t been added to the quote/order even though we had a very detailed conversation with the sales person in regards to these items and were assured they were part of the order. During the design process we also changed one wall to fully tiled from half tiled and again were re assured multiple times that this change was added to the final quote and order but it wasn’t and we were short on tiles and our tiler had to use off cuts to make up the difference as we knew it would take time to have new ones delivered. A month after installation the ready assembled wall into had a fault and the door came off! Chased this up and took over a week to get any help so we’re forced to fix it ourselves. We then received a call to say they could get us replacement parts but by then the issue was resolved. The door has now come off again and it is taking days to get any help and just keep being told they are raising it with the technical team. Totally disappointed in the service and the after care I would recommend avoiding this form but most especially their Gateshead Team Valley branch.

Placed order and paid 4k deposit iin March 2026. 5 weeks before survey took place, not 7-10 days as they promise. At survey installer said probably going to be June install. Waited patiently, called installation team many times, next to useless, who eventually said now looking like September ??? We said this was unacceptable, cancelled the order mid June and deposit returned.
Easy Bathrooms are anything but easy. They do not employ own installers but partner with an independent installer local to your area and pay them a set amount . Thing to realise is that this local installer has other more lucrative work on his books so will keep kicking the lower profit Easy bathrooms jobs down the road until he is less busy.
Easy Bathrooms have little control over installers, all their timescale promises are just loose estimates. They had 4k of my money up front for 3 months. Avoid at all costs.
Best about it is 2 weeks after cancelling and getting a refund they e mail me offering an estimate install of end September ! They can't even communicate between departmants.
Avoid these charlatans, useless in every way.

Great people to deal with the products were of good quality.
There was an issue with something which they sorted it quickly

There are a few problems I have experienced.

1) Sales staff don’t provide customer service - I was fobbed off to a department in Leeds to deal with the fallout of being delivered the wrong tiles. No accountability on their part to you as their customer and ZERO help offered.

2) Customer service are very customer service oriented - so very good at talking to customers in the right way, yet with very little power to go out of their way to actually resolve customer issues. I have heard on several occasions through this ordeal “I can’t promise a delivery for you - that is down to the logistics department - I can try” - as a company this reflects them being very quick to take your money - but clearly with little ability to follow through reliably to delivery - It actually seems to me that items are put in the wrong shelf in the warehouse - so they routinely send out the wrong item for the right part number.

My recommendation to any future customers is to AVOID Easy Bathrooms. It’s not worth the hassle of a poor after sales experience