fantastic service, polite and respectful all the time. package came fast and safe with full instruction that made it easy to install/set-up. tyvm.
L'entreprise a répondu
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Lisez les avis des autres
What looked like opening a can of worms, with more information required than seemed appropriate, turned into a very straightforward procedure. Book up, arrange a time, get assessment, pay, document... Voir plus
L'entreprise a répondu
From the first contact we had with easy EPC the experience was smooth and all the staff we dealt with were honest and helpful and conscious of our requirements. When we re contacted them to review t... Voir plus
L'entreprise a répondu
Very easily and professionally booked in . Kept us informed at all times . Once paid the certificate was sent by email straight away . All in excellent service . Definitely would recommend them... Voir plus
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À propos de l'entreprise
À propos de Easy EPC
Écrit par l'entreprise
Every property certificate, the easy way
Utilising our 17 years experience in the industry paired with our specialised assessor, admin, and technical teams to provide expert and efficient service across the UK.Our comprehensive list of 15+ services ensures you can find all your property compliance needs under one roof. Quote Me Today Energy Performance Certs Rental Property Surveys Sale Property Surveys New Build Surveys MEES Consultancy
Coordonnées de contact
First Floor, 12 Albion Street, BN2 9NE, Brighton, Royaume-Uni
- 0800 170 1201
- customercare@easyepc.org
- easyepc.org
4,8
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Fast service and very friendly customer…
Fast service and very friendly customer service.i highly recommend
22 avril 2026
Réponse de Easy EPC
Hi Kandiah, we really appreciate that you've taken the time to share your feedback with us.
Your recognition of our team's friendly and fast is greatly appreciated and motivating, we’ll be sure to share your feedback with the team.
If you're in need of any property survey services in the future, we’re ready to help.
Aggressive sales
Sales are too aggressive. They provided me with the generic report after having the drawings only. They kept aggressively chasing for the invoice for the useless consultation.
Only later they offered to speak to a consultant and discuss the issues directly.
I would recommend to have someone local instead.
Hope they may be more helpful with the testing and I will be able to amend the review
16 avril 2026
Réponse de Easy EPC
Hi Dmitriy, many thanks for taking the time to provide your feedback.
We take customer feedback seriously here, and I have taken the time to investigate your booking, communications and report with my colleagues.
I can see that upon quoting our team provided a breakdown of what is included in the desk based consultation service you requested, which we followed up on as a courtesy (standard practice within our company). What is included in the consultancy was explained further in a call at your request before you accepted the quote and booked in. Once we had the required information about the property, our engineer with 20+ years experience completed the consultancy report detailing exactly the changes recommended to bring your property in line with building regulations.
Once the report was completed and quality checked the invoice became due, and once paid we would send out the report. This is our standard process and is detailed in our automated email sent upon booking. We did not receive payment so our accounts team followed up to request this, as we were unable to release the consultation report for you to review until payment had been received.
When payment was received and the report sent out we were disappointed to hear that you were not happy with the results, and strived to ensure that you received the additional support you needed. I can see that our team arranged a call between you and the engineer to provide more assistance and kept in touch via email to reiterate the additional advice and see if you had any extra questions.
I have spoken with my colleagues who were under the impression that you were satisfied with the outcome of the additional help and that you would let us know if you had further questions. If this is not the case and you do require more help, please do let us know.
Réponse de Easy EPC
Hi Tony, we really appreciate that you've taken the time to share your feedback with us.
We're dedicated to providing efficient service for our customers, so we're delighted that you'd recommend us for that.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Fast appointment and turned up when…
Fast appointment and turned up when they said they would. Polite. Explained what he was doing/measuring.
16 avril 2026
Réponse de Easy EPC
Hi Ruth, we appreciate that you’ve taken the time to share your insights.
It's great to hear you’re happy with our service and we’ll be sure to pass on this feedback to the team members who helped you.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
As an elderly person who is not IT…
As an elderly person who is not IT minded and the straight forward conversation I had on phoning up made it all stress free.
All this made it a pleasant experience.
Thank you Derek
14 avril 2026
Réponse de Easy EPC
Hi Derek, we're grateful for the opportunity to hear about your experience.
Our team is dedicated to keeping the "Easy" in Easy EPC, so it's great to hear how pleasant and stress-free your experience with us was.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Very easy to book
Very easy to book and company came back with a time date which was easy to change pending my availability. Contractor carried out the test and gave some good advice. Would use again for all safety checks etc.
14 avril 2026
Réponse de Easy EPC
Hi Matt, customer feedback is important to us, so thank you for taking the time to share yours.
We're happy to hear that you would rate our service, specifically our ease of use and advice, as 5 star.
If you require any surveys in the future, we'd be delighted to provide our services again.
Réponse de Easy EPC
Hi Michael, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
We're pleased to know that our dedication to providing great, easy to use service has been well-received.
If you're in need of any property survey services in the future, we’re ready to help.
Everything went smoothly.
13 avril 2026
Réponse de Easy EPC
Hi Ming, thanks for your 5* review, we really appreciate you taking the time to share your experience with us.
Providing smooth service is important to the Easy EPC team, so we're happy to hear that this was reflected throughout your survey with us.
Should you need another survey or further assistance, we're just a call or email away.
Friendly and efficient
Everyone I dealt with over the phone was friendly, helpful and knowledgeable. I did not book immediately but they then called me as their engineer was going to be in the area and we received a discount. The whole process was very smooth and effective.
10 avril 2026
Réponse de Easy EPC
Hi Christine, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
Your satisfaction with our team's service is our priority, and it’s great to hear we're on the right track.
Please consider us at your service for any further property compliance needs.
quick and efficient responses to emails…
quick and efficient responses to emails and work conducted as scheduled.
27 mars 2026
Réponse de Easy EPC
Hi Paula, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
We're truly pleased to hear your feedback on our responsiveness and that we completed your survey as promised, as we strive to keep our standards in those areas as high as possible.
If you require any surveys in the future, we'd be delighted to provide our services again.
Gentleman that arrived was prompt and…
Gentleman that arrived was prompt and professional. Booking in a convenient time for me was really helpful.Excellent service.
2 avril 2026
Réponse de Easy EPC
Hi Donna, thanks for your 5 star review, we really appreciate you taking the time to share your experience with us.
We're pleased to know that our dedication to providing prompt, professional, and helpful service has been well-received.
Should you need another survey or further assistance, we're just a call or email away.
Very easily and professionally booked…
Very easily and professionally booked in .
Kept us informed at all times .
Once paid the certificate was sent by email straight away .
All in excellent service .
Definitely would recommend them and certainly use them again .
2 avril 2026
Réponse de Easy EPC
Hi Julie, we love reading feedback from our customers, so thanks for taking the time to share yours with us.
We're happy to hear that you would rate our service, specifically our ease of use, professionalism, and communication, as 5 star.
Please consider us at your service for any further property compliance needs.
Easy EPC lives up to its name
Easy EPC lives up to its name, Easy to contact, Easy to deal with and Ease of service, Thank you.
23 mars 2026
Réponse de Easy EPC
Hi Margaret, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
Our team is dedicated to keeping the "Easy" in Easy EPC, so it's great to hear how smooth your experience with us was.
If you're in need of any property survey services in the future, we’re ready to help.
Réponse de Easy EPC
Hi John, thanks for your 5* review, we really appreciate you taking the time to share your experience with us.
Your satisfaction with our communication and service is our priority, and it’s great to hear we're on the right track.
If you require any surveys in the future, we'd be delighted to provide our services again.
Réponse de Easy EPC
Hi First Consultants, we're grateful for the opportunity to hear about your experience.
We take pride in providing friendly, reliable service, so we're glad that we hit the mark for you.
Please consider us at your service for any further property compliance needs.
I think they were very harsh in there…
I think they were very harsh in there judgment i would never use them ago and would advise anyone to do the same
20 mars 2026
Réponse de Easy EPC
Hi David, addressing your concerns about your rating is our top priority, and we are committed to resolving them.
I understand that you are unhappy with the rating that your property received, this is understandable, however I would like to inform you that as energy assessors, we do not choose the rating of your property. We collect and input data about your property into government approved software (the use of which is a requirement of all EPC accreditation bodies). The rating is created by the EPC software, based purely on the information about your property entered, which is standard practice enforced across the industry.
If you feel that the information recorded about your property during the site visit is incorrect, we are always more than happy to review this or discuss any other aspect of the report, so please don’t hesitate to reach out to our team.
friendly fast and informative staff…
friendly fast and informative staff helped guide me through this process and was given advice so would definitely use again
20 mars 2026
Réponse de Easy EPC
Hi Mark, many thanks for sharing a review for Easy EPC.
Your recognition of our team's friendliness, speed, and informative service is greatly appreciated and motivating, we’ll be sure to share your feedback with the rest of the team.
Thank you for choosing us for your property compliance needs. We are here should you require our services in the future.
Réponse de Easy EPC
Hi Laurie, customer feedback is important to us, so thank you for taking the time to share yours.
We're truly pleased to hear your feedback on our friendliness, promptness, and ease of use as we strive to keep our standards in those areas as high as possible.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Réponse de Easy EPC
Hi Mark, thanks for your 5* review, we really appreciate you taking the time to share your experience with us.
It's great to hear you’re happy with our service and we’ll be sure to pass on this feedback.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Réponse de Easy EPC
Hi Kilber, we appreciate that you’ve taken the time to share your insights.
We're delighted to know our efforts towards speedy service have resonated with you positively.
If you require any surveys in the future, we'd be delighted to provide our services again.
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