Easy Optical Limited Avis 

I wonder if this company has ceased trading. Order made and paid, but order still ‘processing’ after more than a week. No response to either the website form or email and only an answerphone when you call them. I’m writing off my order and accepting that I’ve lost the payment I sent. Fortunately only a small payment but annoying none the less.

UPDATE: It would appear that my payment has been refunded after some 14 days. No explanation or contact from the company but pleased that they have done this.

I wish I had looked up reviews before I ordered from “easy optical”.
Sadly, yes, this is a scam company. If you are waiting for your order right now, I’m sorry to say you probably won’t get it.
After months of unanswered emails, unanswered phone calls*, and my request for refund being ignored, I eventually had to get my money back via Mastercard.
I would encourage you to do the same, but stack evidence first.
If you have not yet ordered and you’re thinking “gosh these experiences sound dramatic they can’t be that bad”, well yes, they are. Avoid this business like the plague and tell your friends too.

*I did miss a call from ‘Mark’^ who made some incoherent rambling excuse and stated my order was in fact being fulfilled and that he’d also sent me an email. He hadn’t, and it never did arrive.

^There is speculation as to whether this Mark is even a real person, and if he is, is he a one-man-band who’s in far too deep and can’t respond to any enquiries? Is it really that hard to take and process orders, when you farm out the entire manufacture and distribution to other businesses (I assume??)? Is Mark okay? Is he fictitious? Is he being held against his will? Is he deliberately scamming? Did he really think he would keep getting away with it?
I guess we’ll never know a lot of these answers until the Netflix doc comes out.

TLDR: don’t do business with easy optical.

I ordered two frames in March. I never received them. Multiple e-mails and phone calls were never answered. In the past I had ordered frames and they were promptly delivered. Fortunately I filed a prompt complaint with Mastercard and received a refund.

I purchased a pair of prescription glasses and also a pair of clip-on sunglasses. Easy Optical charged my card but never sent me any
confirmation of my order, never sent me any form of receipt nor tracking information, did not respond to multiple attempts to make contact
(neither via email nor phone nor website submission form), and did not deliver in any way, shape, or form the goods for which I paid.

Do Not Buy From This Company!
I ordered a pair of glasses frames from Easy Optical, and they shipped me the completely wrong item. I have sent multiple return requests attempting to get a refund for their mistake. However, the company has completely ignored me. Zero customer service and zero accountability.
Save your time and money—don't ever buy glasses frames from this company. Look elsewhere for a business that actually fulfills orders correctly and responds to its customers.

Charged me for the product. It never shipped. Customer service has been completely unresponsive. This appears to be a scam.

I ordered my frames 2 months ago. I have called the 800 phone number and left messages for updates on my order. Also, I have emailed them requests for updates on my order. Mark, whoever that is, finally responded to my many requests 1 month ago and stated in an email that my order was in processing. Have heard nothing since then and have not received responses to phone message or emails. This must be a scam.

Do not buy anything from Easy Optical Limited!

This company takes money for an order and does not deliver. Does not respond to communication. Does not refund money paid. It seems goods are sold that will never be delivered. This is fraud.

If you have been duped by these malicious practices, please report to the UK government, they can have this company dissolved and have the owner disqualified:
Search for: GOV.UK Company Complaint Form

Analysis by someone he contacted to write payment processor software, likely to due to him being kicked out by payment processors. Search for: easyoptical.com cashflows.com

Do not do business with this company. They do not respond to emails or voice messages and I am not sure their mailing address in Delaware is legit. I sent the wrong eyeglass frames they sent me back to their office in DE & it was returned. I paid $167.14 and never received the eyeglass frames I ordered. No customer service at all.03

Sent me the wrong frames, have not responded to multiple messages.

After waiting two weeks without receiving the frames I ordered I wrote the company and requested that they cancel the order and issue a refund. Instead of honoring my request the very next day I received an email indicating that the item had been shipped. The item had not been shipped the seller simply created a shipping label. 3 days later using the tracking number I learned that the item is still at the manufacturer's location in England. After two requests the company refuses to cancel the order or to refund the purchase price to the original form of payment.

Ordered frames and initially they responded to emails and took calls but after the 60 day dispute period was over, all communications ceased and the frames I ordered never shipped. They're scammers that will take your money but never send you anything.

I should have listened to the negative reviews. I thought surely its exaggerated. It isnt. Do yourself a favor and never order here ever.

I ordered a 300€ frame for international delivery, after assuring it's on stock and the assumed time for shipping is about a week or two. Before payment, Henry replied very fast. Now, a month after placing my order, I get no reply for my emails, neither any other update.
I'm going to cancel my PayPal payment.

Eventually, I also ordered a Reykjavik Eyes frame from this seller and paid the full amount. It has now been almost 2 weeks over, but my order has still not been shipped.

I have emailed him multiple times to check the status of my order, but I haven’t received any response so far.
It is a basic curtesy that you should replied to buyer, whatever the reason.

Fingers crossed—I really hope I haven’t been scammed, as mentioned by others here.

Please don't buy from this seller, It appears that I have lost my big chunk of money.

Update: Seller didn't send the specs, not even respond. Finally I raise the chargeback from bank & I got my amount refund from the bank.
Beware!!!! Please dont buy from this seller.

Shockingly Bad Experience – Took My Money and Didn’t Care

My experience with Easy Optical has been nothing short of shocking. I paid $70 AUD for a pair of sunglasses that never arrived. I emailed multiple times, hoping for even a basic update, and received absolutely no response. It felt like I was being completely ignored.

When I finally managed to reach someone by phone, I was told the item was out of stock—yet they still refused to issue a refund. I couldn’t believe how casually my situation was brushed aside. It felt dishonest and incredibly disrespectful.

I’ve never dealt with a business that showed so little concern for its customers. This whole experience has left me frustrated, disappointed, and feeling taken advantage of. I would strongly caution others based on what I went through.

I purchased a frame from them and when I chased them for it after waiting for a while they told me there was an issue with the frame and that they'd get one out to me.
I eventually got the frame but it broke several months later in February 2025. I was assured the frame was under warranty and a replacement would be sent.
After this began a long fight trying to get some kind of response from Mark, presumably the owner.
It was always an uphill battle getting replies but I'm not one to give up.
Numerous times I was assured a re-stock was imminent and my replacement would be sent out to me 'next week.' Always next week, but next week never came.
I resorted to calling and it was much the same story. Empty promises.
A month or so from our last interaction I called Mark again and politely asked for an update on my frame. He then descended into a rage, exclaiming that he 'isn't bullsh***ing me' and that he 'isn't running away' from his promise of a replacement frame. I didn't say a word during this time and I don't what I did to provoke such a rude response. I was made to feel like I'd maybe been harassing them but it was weeks or months between interactions with never any follow-up on their end.
This was my last contact with Mark and Easy Optical, back in July I believe. Here we are in October 2025 and I haven't heard from them since and they certainly haven't fulfilled their promise. They have my faulty frame and I have nothing.

If I could give it a zero, I would.

Placed an order for a frame in July for international delivery. They accepted my order and replied to me after a week only after I enquired about my order.
At that time they stated the item will be restocked and they will updated me of its status.

Its been two months with no update and no response to my countless emails

Unprofessional team and awful service.

AVOID AT ALL COST.
I ordered a pair of glasses with prescription.
Then no news. I chased and responded that I did not submit prescription (but quoted a different order number). Then no news. I chased, chased, chased.
Now no response to email and phone off the hook.
Sounds like it is a one man band and not a very efficient one at that.

The glasses were shipped out relatively quickly. Any question I had the support was quick and responsive! Would not hesitate to purchase from them again