Ebay Avis 

Does EBay have any accountability- EBay are you registered regulated by Trading Standards
Over 2-weeks genuine first time user to purchase BMW cap 50-years edition (lost uber)
Paid £34 including eBay insurance. Seller still no item received 15-days took to receive phone call 30mins nothing resolved. Apparently buyers are not allowed to know sellers! This has been extremely frustrating upsetting EBay con-merchant. UK legislation absurd. Anyone wanting to purchase anything from EBay stay away!

Disgusting customer service. Issued a buyer a full refund because item was delivered on the day of the "estimated delivery date" asked them to check tracking and said they had to refund because he asked and mentioned it wasn't delivered within the estimated window. So I asked for a refund of my orders not delivered in the estimated time frame, they refused as they were marked as delivered. Exact same situation 2 separate outcomes. Poor customer service with agents who can't speak or understand english. Blatantly racist and offer no help at all. Can hear them eating lunch watching t.v and having a chat while trying to deal with your call. The worst Internet buying site.

You can't make it up .an clearly ebay.co.uk dont bother with this either. After being sold a item falsely advertised, I used ebay guarantee. POINTLESS I got part report cedar oil was clear , seller says not advertised as cedar oil but for cedar decking. Even there own description says light tan when dry NOPE . Went to support ebay so they closed my return? An seller won't answer. Ryeoil was seller false advertising false description an im being charged for it . Shame on RYEOIL n ebay.co.uk. I HAVE NOW CLOSED MY EBAY ACCOUNT ABSOLUTELY NO INTEREST AN WONT EVEN REPLY TO EMAILS, ON THERE SUPPORT OR TRUSTPILOT.COM 😒 WHAT CHANCE DI YOU HAVE

I purchased some Samsung phone chargers and leads from a Ebuy customer as a guest. A month later I get an email from them telling me they are not only fake, but dangerous and should never have been allowed into the country.

So I get a refund, right? Nah, I spoke to various "agents" who either killed some time or made unfulfilled promises to ring me back. They gave me a phone number that they don't answer, and just don't care. I cannot submit a bad feedback on the platform and that buyer can carry on purchasing dangerous goods on their platform without sanction from ebay. I will never buy such equipment from ebay as they appear to be happy to allow a trade on counterfeit goods.

There is no actual way of complaining about ebay itself so the only way to tell anyone is trustpilot. Hence this review.

They say you should treat your guests with respect. Ebay doesn't.

Ebay seemed to actually start caring for their larger sellers at one stage, the concierge serice was expensive but worth it. Unfortunately it seems a new exec has taken over and regressed back to the "Ebay Doesn't Like Sellers" mantra. Concierge is now just more polite and available that regular "support" (there really is little support on ebay) but of absolutely little use.
Metrics are stacked against you, buyers are allowed to rip you off without any caution, items stted as not as described just so they buyer has free return postage, ebay hts you with late penalties by looking at the wrong royal mail scans (item sent next day - royal mail scan not till day before delivery but ebay taking this rather then when it was sent).

I've been selling on here as a small business for 15 year and it's clear that we are going back to the dark days for sellers. Concierge was the only real competitive advantage ebay had over Amazon, now thats going too, Amazon is harsh but items sell better and for a better price, the writing is on the wall.
If I had my time again I would not have chosen ebay and nor would I if I was starting out again now.

Didn’t even want to give 1star!!!
Will never use ebay again!
An order wasn’t received and proof of delivery showed a delivery address I don’t know, but certainly wasn’t mine!
So!!!! Because they have a photo of delivery that Evri had provided, they ate refusing to refund me!
Apparently the money back guarantee is if you don’t receive your parcel! But as long as there is a photo of anywhere in the world, then you don’t get a refund be cause they have proof you have recieved it!!!!! So angry! Money down the drain!

The seller dawo7258 on eBay sold me a fake, poor quality Fitbit Charge 3 wrist strap but claimed it was an original. The item barely lasted one week.

Ebay not helpful.
- 'only able to help if product fails in 30 days after purchase'.
In my case I purchased a mobile phone battery which failed after five months (when is should have lasted 2 - 3 years).
- seller did not reply to three messages
- ebay sent me to a link to report seller - which did not exist (presumably taken down after the 30 days).
- link to rate seller also not available.
- no refund. bye bye £15.
Not happy. Poor service, frankly Ebay should be more helpful to customer, and in enforcing fair selling.

eBay used to be the go to but since they switched the bulk of their courier service to the failing provider Evri, couple with a ridiculously difficult communication portal and even more poor customer service team driven by autobot AI and generic automated emails, it is no wonder people are turning away from using the platform - I would not recommend

I DON'T KNOW REALLY WHAT TO MAKE OF EBAY.
I have been regular user of ebay for over ten years on my new account.
I normally buy items. However, just recently I auctioned a Samsung galaxy z flip 3 5g 256gb mobile phone which sold for less than £80.
Tried to print the ebay postage label which sadly had my old address on it for returns if the buyer wished to return. Was informed to take item to post office and send to the auction winner for next day delivery. Was informed to then upload a copy of posting to the auction winner with the tracking number. Was informed by ebay that once this was done and the auction winner confirmed he had received the mobile phone which he kindly did confirm, then I would receive my winning funds and my postage costs. Sadly the funds and postage costs were not fourthcoming from ebay and I had to keep ringing them for two days to try and get my funds. I was then informed I would have to complete a form to have my postage costs reimburse to me which will take two weeks to get and have to now wait for there postage team on ebay to contact me. Regarding my winning funds, that's a different matter. 3 days after the auction winner had received the mobile phone. Ebay have only just put my winning funds into payment and i am still waiting for my funds to this day which is now day 4. This is after giving me wrong information on my funds 3 days prior. Its extremely frustrating having to chase after your money with ebay which they should automatically sort out. I can see why many sellers are finding other platforms to sell their items on. Ebay has sadly got worse over the years. Be very careful selling on ebay.

Ebay is not what it used to be. Poor quality stuff, not cheap. However after 2 years I decided to log in again
It first asked to send code to my mobile , then asked me to verify I am human, then it asked me to take picture of my document which wasn't in my hand (I wasn't at home) but had a picture of it on my mobile but it does not give option to upload
Went home took picture of my document as they asked, then they said it will take few hours for them to email me and verify
Never back to eBay. Utter customer frusteration

whoever designed ebay verification system, surely wanted to do harm to eBay business and deter customer. Let ebay go to the dog

Stopped selling on ebay due to high postage costs.

No need to send so many emails regarding one purchase

I used to sell quite well on EBay and then about 2022 about time they started trying to make extra money for so called “promotion” and “buyer protection” frees in addition to their commission they started dying. Very few views ridiculous bids for. items of real value.

Scammers have an easy time on eBay because customer service is a joke. No humans involved.

I’ve moved business to a great little online auction run by humans with great personal service. Bye bye Ebay!

Not sure why eBay makes everything so difficult. Even basic options are hidden and hard to find, and customer service seems nonexistent. Definitely a 0-star experience.

EBay say money back guarantee what! it’s a lie we had a problem with a seller they sent wrong car part even tho we sent the original part number we asked for refund they offered part refund we declined we are still waiting for a refund the seller kept saying they were sorting it out but they didn’t so brought eBay in and they haven’t done anything either I would think twice about purchasing off eBay

Not even one star.What a waste of time and money .Custamer service is a joke .Who u employ?monkeys what a scum site

I rarely ever leave reviews but the service provided by eBay is terrible. I have had an account with eBay for a long time but never bought or sold anything.

Recently I decided to sell something which sold reasonably quick.

A day or two after this item sold my account was permanently suspended. After having to phone eBay they told me that they would not tell me why I have been suspended and that I will not be able to be reinstated.

They have now withheld the funds from the item I sold for over a month without any communication on when they would be sending me the money.

I've sold a few things over the years and mainly everything works as it should.
I've given 3 stars because-
They recommend items that I'm not even slightly interested in and not even in my size
They don't tell you properly the number of views of what you're selling. I've had one item on the mobile site which has shown the number of views has gone from 6 to 3. This doesn't make sense and it means you don't actually know if there's any interest in your items.
They constantly try to get me to -reduce the prices, pay to promote listings, offer free postage and accept people coming to my door to collect what I'm selling.
The only reason I still sell on here is that vinted have a ridiculous policy where if someone can't be bothered to collect your sale, they return it to you and the seller gets their postage refunded.
It encourages time wasters.
At least with ebay if they don't collect their parcel they lose the postage.

What has happened to EBay ? Their service is appalling and no one ever gets back to you when there is an issue except when they call at 1.15 in the morning and then put the phone back down !!
Recently sold a number of items and can’t get my funds released as the withdraw button is inactive. They were supposed to fix the issue but a week later I have not heard a word from them.
Now an item I’ve sold and has been marked as delivered and positive feedback received from the buyer however payment is on hold until March 11th as they “ apparently “ have an issue with the postcode I sent the item to ! This is not an issue I can see on my account but fortunately for them they can now hold my funds for another two weeks.Imagine the interest they must be earning on our held funds
Will think twice before using them again.

I've had an account for some time, purchased quite a few items, and sold a few, I put up for sale 2 collectable flintlock pistols, not real firearms just reproductions, and my account was blocked, as I seem to have not put the right wording, no warning nothing, what a way to treat long standing customers