After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Voir plus
L'entreprise a répondu
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Voir plus
L'entreprise a répondu
This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a max... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ecoblaze
Écrit par l'entreprise
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Coordonnées de contact
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Royaume-Uni
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Excellent
537 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Spot on!
Fab company, fast & efficient ordering/delivery. Fantastic quality logs & the fire lights are very good & excellent value.
10 avril 2026
Réponse de ecoblaze
Dear Nicee,
Thank you for your fantastic feedback. We’re delighted to hear that you found the ordering and delivery process fast and efficient, and that you’re happy with the quality of the logs.
It’s also great to know that the firelighters performed well and offered excellent value. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Incredibly fast to ship and deliver
Incredibly fast to ship and deliver - very happy for a first time shopper - plan to come back
7 avril 2026
Réponse de ecoblaze
Dear Richard,
Thank you for your feedback. We’re delighted to hear that your first experience with us was such a positive one, with incredibly fast shipping and delivery.
It’s great to know you’re happy with your purchase and that you plan to return — we really appreciate your support.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Incredibly pleased with this purchase
Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great saving on rolled up newspaper, which was my previous go to option for fire lighting.
7 avril 2026
Réponse de ecoblaze
Dear Bill,
Thank you for your fantastic feedback. We’re delighted to hear how pleased you are with your purchase and that the eco firelighter has been so effective, even for lighting a large log burner with just one piece.
It’s great to know that it’s helped simplify your fire-lighting process and provided a convenient alternative to using newspaper. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Réponse de ecoblaze
Dear James,
Thank you for your feedback. We’re delighted to hear that you’re happy with the product and that it makes lighting fires quick and easy.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Very speedy delivery
Very speedy delivery; competitively priced and looks like good quality wood
9 avril 2026
Réponse de ecoblaze
Dear Beverly,
Thank you for your feedback. We’re delighted to hear that you were happy with the speedy delivery and found our pricing competitive.
It’s also great to know that the wood looks to be of good quality. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Réponse de ecoblaze
Dear Colin,
Thank you for your feedback. We’re pleased to hear that you were happy with the fast, next-day delivery and that your order arrived promptly.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Great service
Recieved my order free of charge less than 48hrs later. Ordered a 15kg bag of wood pellets that were less than half the price I had seen them elsewhere. What's not to like.
8 avril 2026
Réponse de ecoblaze
Dear Simon,
Thank you for your feedback. We’re delighted to hear that your order arrived quickly and free of charge, and that you found the wood pellets to be excellent value compared to other options available.
It’s great to know you were happy with both the price and the overall service. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Amazing value and and a great product
Amazing value and and a great product, all wrapper up with a further £1 discount
8 avril 2026
Réponse de ecoblaze
Dear Michael,
Thank you for your feedback. We’re delighted to hear that you found the product to be amazing value and of great quality, and that the additional discount made it even better.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Réponse de ecoblaze
Dear Colin,
Thank you for your feedback. We’re pleased to hear that you’re happy with the product and that it has been working well for you. It’s great to know you also found it competitively priced compared to other retailers.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Illegal!! Misleading consumers and Unsafe marketing of products
Do not order from this website! I ordered ‘quality wood pellets perfect for pizza ovens’ which were sold as food safe and we have received cat litter (labelled as premium cat litter with a picture of a cat on the front) which contain glue and are absolutely not food safe.
The email address on the website does not work, my emails just kept bouncing back and when calling up the number provided on the website, the people were unhelpful and refused to accept liability or provide me with a refund.
I don’t normally complain but this goes against all advertising standards and is exceptionally dangerous to suggest cat litter is food safe. I would strongly encourage EcoBlaze to amend their product pictures and descriptions to ensure they are not misleading their customers which is a legal offence Under the Consumer Protection from Unfair Trading Regulations 2008 and the Digital Markets, Competition and Consumers Act 2024, it is a criminal offence to deceive consumers.
9 avril 2026
Avis spontané
Réponse de ecoblaze
Dear Evie,
Thank you for your feedback. We’re very sorry to hear about your experience and understand the seriousness of the concerns you’ve raised regarding the product received and its suitability for use.
We also regret the difficulties you experienced when trying to contact us and your dissatisfaction with the support provided. This is not the level of service we aim to deliver.
We appreciate you taking the time to share your experience, and your comments will be reviewed carefully to ensure that product information, descriptions, and communication processes are clear, accurate, and meet the required standards.
Kind regards,
KM
Good service
The ecoblaze website is easy to use and find the product you want. Delivery for my order was free and quick given it included Easter. The firelighters are in a cardboard box and were packed into a large plastic bag. During the journey the parcel received some rough handling. The top of the boxes have a perforation to assist opening and one of my boxes had split open. Using a cardboard box for shipping might help. Or perhaps not using Evri as their driver dumped my parcel at my gate so I had no idea it was there.
3 avril 2026
Réponse de ecoblaze
Thank you for your detailed feedback—we really appreciate you taking the time to share your experience.
We’re glad to hear you found the website easy to use and that your delivery arrived quickly, especially over the Easter period. It’s also great to know you’re happy with the firelighters themselves.
We’re sorry, however, to hear about the condition your order arrived in and the delivery experience. This is certainly not the standard we aim for. Your comments regarding the packaging and courier handling are very helpful, and we will pass this feedback on to both our packing team and the courier to help improve our service.
Thank you again for your honest review—it really helps us do better.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Economical , environmentally sustainable and actually work!
Looking for an economical and environmentally sustainable way of lighting the fire and these seemed to be the best I could find.
Having used now a couple of times they keep the light for the length we need to light our multi fuel (with logs and coal).
The size of box means no scrabbling to buy every couple of weeks and the cost is half that of the local stores.
Will re-order when the time comes.
29 mars 2026
Réponse de ecoblaze
Thank you for your wonderful feedback!
We’re really pleased to hear that you’re finding the firelighters both economical and environmentally sustainable, and that they’re performing well for your multi-fuel setup. It’s great to know the larger box size and value are making things more convenient for you too.
We truly appreciate your support and look forward to your next order!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Terrible product
Terrible product. Do not buy. Full of very small cuttings of firelighters equivalent to about four 10p pieces is stuck together. Complained to them by email rang to check they had the email and heard nothing since (about a week ago). I will never buy from them again.
28 mars 2026
Réponse de ecoblaze
Dear Elisabeth,
Thank you for your feedback. We’re very sorry to hear that you were disappointed with the product and that it did not meet your expectations. We understand how frustrating it must have been to receive an item that was not as described.
We also regret that you did not receive a response after contacting us, and we appreciate you taking the time to share your experience. Your comments will be used to review both our product quality and communication processes to help improve our service going forward.
Kind regards,
KM
Easy to order although next day…
Easy to order although next day delivery was promised which should have been Friday but they did not arrive until Tuesday unfortunately I was not at home but Evri delivered and left parcel where I asked them to.
27 mars 2026
Réponse de ecoblaze
Thank you for your feedback.
We’re glad to hear you found the ordering process easy and that your delivery instructions were followed. However, we’re sorry that your order did not arrive as expected on the promised next day delivery and understand how disappointing that can be.
We appreciate you bringing this to our attention and will share your feedback with the courier to help improve the reliability of our delivery service.
Thank you again for your review—it’s really helpful for us to continue improving.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Let down by poor delivery service from…
Let down by poor delivery service from EVRI, advertised as delivered by a certain date. Actually delivered 3 days later and in multiple packages.
Products look good but arrived late.
Maybe the delivery date should not be advertised if they can not use a service that actually delivers as advertised
28 mars 2026
Réponse de ecoblaze
Dear David,
Thank you for your feedback. We’re sorry to hear that the delivery did not meet expectations and arrived later than the advertised date, particularly as it was split into multiple packages. We understand how frustrating this can be when you are relying on a specific delivery timeframe.
We’re pleased to hear that the products themselves look good, but we appreciate that the delay impacted your overall experience. Your comments regarding delivery expectations and carrier performance are noted and will be used to review how we communicate delivery times more clearly.
Kind regards,
KM
Réponse de ecoblaze
Dear Dorothy,
Thank you for your feedback. We’re sorry to hear that you have only received part of your order via Evri. We understand how frustrating this can be and appreciate how inconvenient it is when a delivery arrives incomplete.
We will look into this issue with the courier to ensure the remaining items are located and delivered to you as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience while this is being resolved.
Kind regards,
KM
Réponse de ecoblaze
Thank you for your great feedback!
We’re really pleased to hear you found the process smooth and straightforward, and that the product is looking promising. We hope it lives up to expectations once you start using it!
We appreciate your support and look forward to hearing how you get on.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Réponse de ecoblaze
Thank you for your fantastic feedback!
We’re really pleased to hear you’re happy with the product, the price, and the speedy delivery. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
As always excellent product and service
30 mars 2026
Réponse de ecoblaze
Thank you for your continued support!
We’re delighted to hear that you’re consistently happy with both our product and service. It really means a lot to us.
We look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Réponse de ecoblaze
Thank you for your feedback!
We’re really pleased to hear you’re happy with the product. We appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.