Dealing with my late brothers funeral…
Dealing with my late brothers funeral arrangements I researched a number of possible casket options but wanted a wicker casket. I found ecocoffins.com advertising a range of casket types including wicker, 8 in total. I rang them to be told they did not do wicker and only stocked two casket types. Initially they questioned if I was on the right website then when it was confirmed I was I read out the multiple choice options they were offering to be told that was not the case, they only offered two and definitely not wicker. It was clear the person I spoke to was unfamiliar with their own website or simply did not have an updated website. I pointed this out and was sarcastically told ‘Well you’re a charming man aren’t you’’. Needless to say I went elsewhere and to a more professional and empathetic company.