ecooutfitters.co.uk Avis

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3,8

Magasin de vêtements pour enfants

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À propos de l'entreprise

Coordonnées de contact

Royaume-Uni
ecooutfitters.co.uk

3,8

Bien

10 avis

5 étoiles

4 étoiles

3 étoiles

2 étoiles

1 étoile

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A répondu à 100 % de ses avis négatifs

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Tous les avis

(10)

7 avis reçus au cours des 12 derniers mois

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Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

25 sept. 2026

Great trousers, great customer service

I have sourced my childs school shorts and trousers from here and the quality is fab. The material is smart but soft on the skin, they are well made and made ethically so I feel good choosing this brand. The packaging they arrive in has minimal plastic. I made sure to read measurements and care instructions before choosing a size for him and the first size I ordered was right for him. Their customer service is quick and efficient. I actually ran into an issue over a month after purchase and they resolved this for me. I will be a returning customer.

23 septembre 2026

Avis spontané

Réponse de ecooutfitters.co.uk

25 sept. 2026

Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you’re happy with the trousers and shorts, and particularly pleased that you appreciate the quality, natural fabric and the way we make our uniforms.
Thank you for choosing EcoOutfitters and for your kind words about our customer service. We really appreciate your support and look forward to welcoming you back!
Marina

11 sept. 2026

Bought school trousers and school polo…

Bought school trousers and school polo shirts for my son who has eczema. Delivery was super quick. Excellent products. The quality and fit are 10/10. Very happy customer.

11 septembre 2026

Avis spontané

Réponse de ecooutfitters.co.uk

12 sept. 2026

Thank you so much for your lovely review, Jennifer! We’re delighted to hear that your son is comfortable in his new uniform and that you’re so happy with the quality and fit. Thank you, EcoOutfitters 💚

1 sept. 2026

Ordered school uniform for my…

Ordered school uniform for my neurodivergent grandson who has sensitivity issues with the high nylon content uniforms provided by most suppliers. As he is in his final school year being able to concentrate, focus and apply himself fully during lessons is important. The uniform provided is PERFECT!! Not the cheapest but certainly the best! Iam now confident he will perform to the best of his abilities during the coming school year! If your child has similar issues I’d recommend EcoOutfitters every time !! As I say not the cheapest school uniform on the market but real value for money if your child has issues with nylon!! Prompt delivery just adds to the quality product and service you receive

1 septembre 2026

Avis spontané

Réponse de ecooutfitters.co.uk

2 sept. 2026

Thank you so much, Martin, for taking the time to leave such a thoughtful review. We’re delighted to hear that your grandson is comfortable in his new uniform, and we hope he has a fantastic final year at school. Your recommendation and kind words mean a great deal to us.
Best wishes
Marina

19 août 2026

Excellent service and clothing

Excellent customer service and the quality of the clothes are great. We have just received the school dresses, trousers, PE kit, vests, socks and we are very impressed. They fit nicely with still a little room to grow. Lovely fabrics and great to know my Daugher isn’t in toxic fabrics all day at school.

19 août 2026

Avis spontané

Réponse de ecooutfitters.co.uk

19 août 2026

Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the quality, fit and fabrics, and most importantly that you feel good about what your daughter is wearing to school every day. Your feedback really means a lot to us 💚

11 mai 2026

I am not one to write bad reviews but

I am not one to write bad reviews, but I feel I must warn others. I spent over £100 on this eco uniforms, including two pairs of trousers that cost £54. I ordered size 7-8 years, especially since my child just turned 7 and is very slim and small for his age, however, the trousers I received were labeled as 7 years and are far too small for any 7-year-old. This are for 5 years maybe.
The quality is also very disappointing; for such a high price, they don't even have a zipper and polo and jumper also very vad quality. When I contacted the company, they refused to resolve the error. They claimed the trousers shrank in the wash, which is completely untrue—they arrived too small and the size sent was not what I ordered. Instead of fixing their mistake, they told me I would have to pay for a new pair. I will never buy from here again. Be aware!

11 mai 2026

Avis spontané

Réponse de ecooutfitters.co.uk

Actualisé le 11 mai 2026

Dear Gabriela,We are very sorry to hear that you were disappointed with your order.
We would just like to clarify that the trousers sent were the correct size ordered (7–8 years). As with many children’s clothing brands, the internal garment label may display the lower end of the size range rather than the full range shown on the website.
We absolutely understand that sizing can vary from child to child, and for this reason we are always happy to accept returns and issue refunds for unworn and unwashed items.
Unfortunately, in this case the garments had already been washed before the sizing concern was raised, which meant we were unable to accept them back under our standard UK returns policy.
Our uniforms are made from high-quality GOTS-certified organic cotton without harsh anti-shrink chemical treatments or synthetic coatings, which is a conscious choice we make to keep our garments as natural and skin-friendly as possible.
We are genuinely sorry the products were not suitable for your child and appreciate all customer feedback.

3 mai 2026

Great clothes; terrible website!

I'm so pleased to have found eco options of school uniforms for my kids. The items I've ordered seem great, and I've actually re-ordered. However, the website is catastrophic. A little investment wouldn't go amiss. The website kicks you out of the sign in page several times, and I've found I have to order like a sniper to avoid everything being kicked out of the basket. It's really frustrating, and a massively important factor of e-commerce.

27 avril 2026

Avis spontané

Réponse de ecooutfitters.co.uk

25 sept. 2026

Hi Brittany, thank you for your feedback, and we’re so pleased to hear that you were happy with our uniforms and chose to order from us again.
We completely understand your frustration with the website at the time. In August, we moved EcoOutfitters to an entirely new website platform, with improving the shopping experience being one of the main reasons for the change.
We hope you’ll find the new website much easier to use next time you visit, and thank you for bearing with us while we made the transition.
Marina

13 déc. 2025

Questionable business

Honestly this is one of the worst companies I have ever dealt with. They claimed my package shipped. I didn’t receive it within 4 months, no proper tracking provided to me. I asked for a refund and now four months later in December 2025 they didn’t provide a refund and stopped answering all emails. They told me to take it up with credit card company, so I have just done that. This company is engaged in questionable business practices and should be shut down. Spend your money elsewhere!!!

12 décembre 2025

Avis spontané

Réponse de ecooutfitters.co.uk

13 déc. 2025

Hi Tina,
We are sorry to read your review, and we’d like to clarify the situation for transparency.
Your order was dispatched from the UK and arrived in Canada within the normal international timeframe. According to the official tracking from Royal Mail and Canada Post, delivery was attempted and a collection notice was issued. Due to the Canada Post strike, you advised us that you chose not to collect the parcel.
As we explained multiple times in our email communication, we are only able to issue a refund once the parcel is physically returned to us by the carrier. This is standard international procedure and applies to all undelivered orders. At the time of your review, the parcel had not yet been returned to our warehouse.
We did not stop responding to you; all emails sent were answered promptly. In fact, we continued to provide tracking updates from both Royal Mail and Canada Post, and confirmed that we would refund you in full as soon as the parcel arrived back with us.
We appreciate how frustrating postal disruptions can be, especially during a strike, but these delays are outside of our control. What is in our control, issuing a refund once the goods are returned, will of course be completed immediately once the parcel is received.
Regards
EcoOutfitters team

7 févr. 2025

Great environmental credentials but terrible durability of school trousers

I bought the 100% cotton school trousers for my son who has eczema. I felt pleased to have found 100% cotton trousers not treated with Teflon and similar but unfortunately they just don't last – especially disappointing given the cost.

The trousers looked shabby within a few weeks of my son wearing them, with a very noticeable fade around the knees.

A few weeks later, two of the three pairs I bought had holes/rips in the knees. I decided not to repair them given they already look to be on their last legs (in spite of only a couple of months of use), and reluctantly bought new trousers from M&S which seem to be much more robust.

7 février 2025

Avis spontané

Réponse de ecooutfitters.co.uk

Actualisé le 18 févr. 2025

Dear Sarah,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the trousers didn’t hold up as expected, especially since your choice was driven by your son’s need for eczema-friendly clothing. We completely understand how frustrating this must have been for you.
My business partner and I started this company when our boys began primary school, so we completely understand parents' challenges when looking for safe, durable schoolwear. As a mother, I also know that no fabric is indestructible, especially when little ones spend around 35 hours per week on the carpet during floor time. That said, durability is something we take very seriously, and we are continuously working to improve our fabrics while staying true to our commitment to using only natural, non-toxic materials. While organic cotton is the safest option for sensitive skin, it is still a fabric and would tent to wear out when comes to the continuous contact with hard cerfaces. To address minor rips, we provide patches that make repairs simple.
Over the years, we have been refining our designs to enhance durability, our latest collection now features a thicker, more robust fabric, and we’re exploring further improvements. We truly appreciate your feedback, as it helps us grow and improve. Your support means a lot to us, and we hope to serve you better in the future.
Kind Regards
EcoOutfitters team

6 févr. 2025

Extremely Poor Quality – Ripped Twice!

I purchased school trousers from EcoOutfitters, expecting good quality, but both pairs ripped within an unreasonably short time - one after just two weeks, and the second on the very first day of wear! My son has never had such issues with any other brand.

When I contacted customer service, they refused to issue a refund, blaming wear and tear instead of acknowledging the poor quality of their fabric. Given the high price, I expected durability, but these trousers have been a complete disappointment.

I strongly advise against purchasing from this company - beware of their refusal to stand by their products!

6 février 2025

Avis spontané

Réponse de ecooutfitters.co.uk

18 févr. 2025

Dear Anastasia,
We’re truly sorry to hear about your disappointment and appreciate your feedback. We completely understand how frustrating it must be to have school trousers wear out sooner than expected.
At EcoOutfitters, we are committed to providing high-quality, durable clothing made from 100% organic cotton. Our trousers are designed to withstand everyday wear, but as with any fabric, they are not indestructible. Active children engage in sports, running, and other activities where falls and friction can cause wear and tear, which no material can fully prevent.
Upon reviewing the photo you provided in your email to us, the damage to the trousers appears to be a rip, or possibly even a cut, rather than a fabric failure. While we regret that your experience has not met expectations, we stand by the integrity of our products. Since founding EcoOutfitters in 2012, we have taken great pride in the quality and durability of our garments, with thousands of satisfied customers over the past 13 years.
That being said, we always strive to ensure our customers feel heard and valued. Your feedback is truly appreciated, as it helps us refine and improve our products and service.
Kind Regards
EcoOutfitters team

23 avr. 2024

Durable well made clothes.

Durable well made clothes.

The official school uniform had been diving in quality and after looking about I came across this store.

Whilst pricey the quality and durability is out standing. Within the first week my eldest fell at speed down hill on his bike, the new school trousers tore and he was sore, but not bleeding at all.
When I took them to the tailors to be repaired they commented on the outstanding material and enquired where I purchased them from.

The only room for improvement is the website. It’s clunky and tricky to use but it’s worth the struggle.

6 mars 2024

Avis spontané

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