Ecotalk Avis 937

This was so easy to do, I wish I’d done it years ago.

I wrote a negative review before, however the problem was my mobile phone. I cannot fault the Customer Service and the network now.

Apologies for that.

So easy to organise and swap over with current mobile number. Have a great signal and helping nature, so what’s not to like.

What a breath of fresh air this company is. I can't think of anything I'd rather a company use their profits on than funding nature reserves, especially having seen the recent footage of beavers being reintroduced. It's amusing to me that although this company uses hold music that I actually want to listen to (birdsong) and not make me want to cut off my own ears, answer the phones so quickly that I don't actually get to listen to the hold music 😂 And when they answer, they are 'normal' human beings from a UK call centre who are helpful and coherent. A rare thing from a customer service call these days....

Ecotalk is great -I recently needed to purchase a data bundle and upgrade my tariff, and the entire process was effortless. It is refreshing to find a company that balances great values with such high standards. Yasmin, the operator I spoke with, was absolutely delightful and helpful. I highly recommend Ecotalk for their brilliant service.

Great value. Good connection both at home in the UK and abroad.

It worked well for a couple of days, but then totally stopped working. I was on holiday in Edinburgh, and suddenly had no way to do anything on my phone. Couldn’t book train tickets, find a hotel room… I went to an EE shop to see if they could help, but even after about two hours of trying it still didn’t work. I signed up to EE because I can’t mange without a working phone. It was a horrible experience. I had to change my phone number, which is annoying. I’my disappointed as I joined Ecotalk because if it’s great ecological basis.

Great company. Time your existing number transfer over week days, not weekend and dancel your old contract direct debit when number is transfered.

Very affordable contracts, great mobile coverage, and the customer service is excellent. The genuine conservation work they do wirh their profits is the main reason I joined.

I get better reception in my rural area (welsh boarders) than i did on Vodafone, it costs me half the price, the staff are friendly and available on the phone, the switch is easy AND it's good for nature.
It's all wins.
Oh, and i'm not locked into a 12-24 month contract like I was at Vodafone.

I support the company’s mission, but the total lack of network coverage at my workplace has rendered the service unusable, forcing me to pay for a second SIM from another provider. Despite contacting the help desk twice to request a pro-rata refund, my request was denied on the grounds that signal provision is not a contractual responsibility. Ironically, the company attempted to follow up via phone, later sending apologies for being unable to reach me—a circular logic that only highlights the exact issue I am reporting. Relying on restrictive terms and conditions to justify charging for a non-existent service is frankly unacceptable.

Firstly, I love that the account page keeps you updated throughout the number porting process, so I could see immediately (and clearly) that my number port had failed.

I called in to check how to resolve this, and had the absolute pleasure of speaking with Ella, who got it all re-processed and advised me of the next steps/what to look out for. 10/10!

Ecotalk was so much cheaper than our previous providers I thought there must be a hidden catch! However, having switched a couple of months ago I can confirm that my husband and I are both really pleased with the service provided by Ecotalk. Amazing value for money and very helpful advisors on the couple of times I needed some advice. Not only are we saving money but also helping the environment. Definitely a win win decision!

Really good fast response to my call, with minimal waiting time.
The issue was then clearly understood by Shannon who did a lovely job of getting it sorted straightaway.
Couldn't have asked for a quicker and better outcome.
Such a really good company.

Porting of my number took a bit longer than anticipated

So happy with Ecotalk! Sim arrived the day after ordering one, switching to them as my provider was super quick and easy. I love how my bills are going towards funding nature and rewilding projects, instead of some greedy shareholder's pocket! Also Sheri in customer service was great when I emailed to check something with her. Fab all round! 5 stars, Ecotalk.

Prompt, friendly and helpful response to my question.

total pleasure speaking to the girls they sorted me out
no problem and English not from some way off country
15th and 16 of april

The switch was pretty easy , my number took a little bit of extra time to transfer but eco talk were really helpful and quick to respond. Very good customer service and it's nice to know my money is helping wildlife. Highly recommend switching to eco talk

Excellent customer service, thank you so much for your help.