Ede & Ravenscroft Avis 

Absolutely the worst shopping experience I've ever had. The website is impossible to navigate. It's like it was deliberately designed to make shopping a puzzle. Checkout basket still has items previously purchased and when I add new items they are still there adding to the total of previous order. Its impossible to clear. Plus I made my order for graduation, tickets grown and no clear instructions on how am collecting them. No shipping and delivery dates. I dont need a website like this to ruin my graduation experience. They should take it down. 0 recommendation from me.

I will update my review if this gets sorted. I have the same problem as a reviewer a few days ago. I graduated last week and got an email to select my photos within 24 hours on Wednesday 1st. So i went on, and it says the deadline had passed and I couldn’t select them (it hadn’t). Then I filled in 2 online forms and tried to call, at no avail. The next day, I check again and this time it says “the deadline for choosing your images is 02/07/26 at 20:59, so I go on again, before the deadline again, and no photographs are available to select? So I sent another email, and today I have been on hold for 45 minutes+ twice, attempting to get help. Currently on hold again as I type this. For £130, I want to select my own images as there is clearly a technical fault around the deadline, and very bad customer service and impossible to get help. Please respond and solve this issue so I can select my images.

My daughter's graduation was on 26th June. The photos are lovely. She ordered her photos on 29 the June.
The order states to select a photo by 3rd July. She selected her photos and made payment but the process was not confirmed or completed on the website. The payment was however debited from her bank account. She waited a day to see if a confirmation email was sent, checking both inbox and junk mail. No email confirmation was received. We thought maybe there was a glitch in the system and decided to reorder and made a second payment as she did not want to lose the memory of that day. She also was leaving for her well deserved holidays on Tuesday. We made a second order and payment again came out of my bank account. To date, no confirm email received from inbox or junk mail.
I have sent several emails through their help desk explaining what happened and requested only to process one photo package and to refund one of the payment . To date, no respond either inbox or junk mail. We are still confident that this can be resolved quickly and that we will hear from someone either via email or the telephone number provided. In which case I will update my rating. Thank you

My daughter's graduation was Friday 26th June. The photos are lovely.
The order states to select a photo by 3rd July 20.38 which is tomorrow. An email received today states that the photo must be selected by midnight tonight. On trying to select a photo now, no photos are available to select, which implies that one has already been selected for us. We are both at work tomorrow and are not able to chase this up during the day.
We are sending an email through to their helpdesk now. Hoping that this is just a glitch which can be resolved satisfactorily in which case I will update my rating. Thank you

I am updating my review after receiving very helpful support from Mia in customer service.

Mia kindly helped me select my preferred image by email after I had difficulties with the website, and reassured me that the order was then being processed. I received the final photograph within the following week. Thank you to Mia for the helpful and professional support, it made a frustrating process much smoother.

That said, I still cannot give a higher rating overall. The only reason I had to contact customer support in the first place was because the website was repeatedly unresponsive, so I would not describe the ordering process as especially robust or reliable.

I also found the pricing difficult to justify. Paying £33 for a single digital JPEG is already expensive, and the final file I received was only 5.4MB. While the photograph itself is good, I would expect a full-quality digital image at that price, with no unnecessary compression or reduction in final quality.

The experience on the day itself was fairly positive. I was seen quickly, the photographer provided several options with different props, and the process was completed efficiently, which I appreciated.

Overall, I would describe the experience as somewhat stressful, disappointing, and expensive. However, the final photograph was good, and Mia’s customer support helped resolve the issue, so I am ultimately satisfied with the service received, even if I do feel the process and pricing could be improved.

It was great! Thanks.

Great service and excellent photographer!!!

They were good but way too overpriced.

Many thanks for the perfect organisation for the graduate ceremony

So very organised and efficient service made the day memorable, thank you!

God forbid you need help from these guys. There was an issue with my account and after 3 weeks I’m still waiting for a reply. Joke of a company and no number for customer support. I’d go anywhere but here tbh

Me and my friend Graduated as Nurses. The lady who fitted my gown was quite rude. My hat didn't fit and kept falling off despite me measuring it prior to the event. I had to swap and change hatsv3 times and she didn't seem impressed, finally forcing it on my head. I asked her "Do you mind not squashing my fringe down please" as it took ages styling my hair...to which her reply was "im not squashing your fringe down"!
Rude and rushed.
Not a pleasant experience.

The staff were very welcoming despite me feeling very alone at the event, as I had no friends or family there. I was treated very kindly and from collecting the outfit to helping getting dressed, it was a lovely experience. A great way to end my recent learning experience. The ordering procedure was also very user friendly and not complex. I would highly recommend the service of this wonderful company.

Great assistance

The staff of Ede &Ravenscroft were very helpful and made the start of the day so easy and relaxing first class service

Very well organised, the collection and drop-off of the gown was simple, efficient, and hassle free. Running up to the day, clear communication was provided by text and email, which was very reassuring. All staff I encourntered were very helpful and friendly.

The service was excellent, easy to order and pick up. the whole process was made simple, very nice staff.
Highly recommended