eftsure.com.au Avis 17

I'll echo the words of so many other people... As a health professional providing services to NDIS participants, I have to deal with dozens of Plan Management companies. From reputable large companies to Mickey Mouse operations who could barely be considered to be real companies.

After sending an invoice to yet another new Plan Manager, I randomly get a phone call and text message from Eftsure. When I called back, they ask to verify my details, which I was happy to do until they started asking for my BSB and Acct number, which have already been provided to the Plan Management company... When the rep couldn't provide a legit reason as to why I needed to verify information that has already been provided, I politely refused.

In 2026, what's Rule Number One for avoiding financial scams? NEVER give out bank details over the phone to companies who have cold-called you. Beyond that, my concern is the number of third- and fourth-party companies who are being provided my bank details without my consent.

Now I'm stuck. I'm not sure I'll be paid for work I've already provided and I have to make a decision between whether I refuse to provide future services to a person living with a disability, or I blindly provide my bank details to yet another sketchy company and simply hope for the best.

Astonishingly our small business was told by the South Australian Government's Department Of Education that we had to sign up to EFTSURE in order to be paid (and we were told this AFTER we'd already provided our services, so really this is blackmail).

In following the subsequent online link EFTSURE sent us (which presented as a scam, containing as it did the official logo of the SA Government and Department Of Education) to Verify ourselves we were asked to choose our bank, and then provide our Commonwealth Bank Client Number and Password (which we foolishly did) at which point our screen broadcast (not just our relevant Business Account but) ALL our personal and business bank accounts, and their balances.

Subsequent research by us shows that EFTSURE don't even do this bank contact themselves - they use a fourth-party plugin called "Yodlee" which smells dodgy in every way.

Upon seeing Yodlee sign into ALL our bank accounts we immediately phoned Commonwealth Bank Security who stated that "Nobody should ever reveal (the information Yodlee demanded) to anyone including their own Partners" - and that "In our provision of such information to Yodlee/EFTSURE we had assumed TOTAL LIABILITY for any subsequent losses we may ever incur due to malicious activity by EFTSURE, Yodlee or anyone who ever hacks them."

CBA at this point suggested (and we immediately did) reset ALL our banking ID's and passwords as provided to EFTSURE/Yodlee which is a major inconvenience.

We have immediately raised all these concerns to our local MP, and the SA Minister For Education, and along the SA Dept. Education payment chain we use - all of whom have replied (we don't know anything about EFTSURE other than we need all our suppliers to sign up for it, and give that instruction to them freely).

When we then had EFTSURE phone us to supposedly finally "Verify" us so that Dept. Education could begin paying us - we spent about 10 minutes talking through all these details again with the EFTSURE phone operator (who had a near total lack of English skills) before the operator told us "Wait I'm putting you on hold" - at which point we waited for about 15 seconds before she came back on the line to say "Our apologies you're already Verified and we don't need to make this phonecall, Goodbye"?!

Worth also noting that when we missed EFTSURE's first phonecall to "Verify" us their phone operator's messages (2 of them, they rang both our phones) clearly stated that "I'm from the Department Of Education" which is a total lie (the phone operator works for private third party EFTSURE, not the SA Government).

Just click through this company's social media and online content - a lot of it presents visually like a gamers scam, the Instagram video of their "PR head" presents like a rank amateur holding his lapel microphone to his mouth (not what we'd expect from the world's leading online security experts). We're not saying it is - but clearly nobody should be involving this nonsense entity when they're not really doing anything more than checking out supplier details that anyone can check themselves (like our ABN, our GST registration)?

We also believe that EFTSURE use fifth-party external plugins to provide their own website's security.

We also note that once our EFTSURE Account went live it bizarrely stated to us that the "last access' to our EFTSURE Account was from "Country Code ZA" which is South Africa?

* Our final question remains - what is (for example SA Department Of Education) paying EFTSURE for this service? No fee is charged on the payment of our Invoice so it must be a silent and additional fee being paid to EFTSURE by the SA Government, or whoever else is using EFTSURE to "secure" their payments?

Not sure what any of us can do - but along with seemingly MANY others we're just raising the red flag here.

While I understand the need for the service, and have passively recommended it, as a supplier, having to verify your details is tedious and arguably desensitises to risky behaviour. Get multiple emails to respond to, then phone calls from random numbers (happened to be on holidays for one) that can't understand me, need to call back only to wait on hold 5 min, then opt for call back and not loose plase in cue, with no call back received received all day (had 5+ hours they could have called back, glad I didn't wait on hold!).

The process is unnecessarily complex, delays payment, and can't get in contact in a reliable way.

Extremely pushy sales team member, Tom, would not let me off the phone until we had a meeting in our calendars, and would not take no for an answer.

ZERO if I could. This company reeks of a scam. They emailed me asking me to complete a form to assist payments with a My Aged Care provider. The form asked for my bank, client number, password and if I use a token. Of course I didn't fill it in. I'm not sure how they know that I have an arrangement with my client, but their overseas call centre phoned a few days later with more prying questions that I ended up hanging up on. Be very dubious with this crowd. Massive time waster for this small biz owner.

Great business for providing security in the payment process. Helpful for users to communicate with their suppliers the importance of the service & why it is being used.

Eftsure makes payments safer by checking supplier details before we pay. It’s easy to use and helps prevent fraud. The customer support is also very helpful. Highly recommend!

Very sketchy, got a random email out of the blue from them asking for my bank details on behalf of a supplier then the next morning got a phone call from an overseas call centre.

They are supposedly there to prevent the type of fraud they basically mirror in asking for your details

Very weird experience and annoyed my customer is using such a shonky operator

Such an awful experience. I don't know how EFTsure is allowed to exist. Incredible waste of my time at a sole trader simply trying to get paid and what's worse is that my personal banking details get revealed to multiple people and in multiple locations - all in the name of verifying me as the person trying to get paid for services provided.
I simply can't see how this protects anyone's personal information, when it spreads my information more widely. Rude and indifferent staff and complex processes. Please, please do not use these people.

This organisation is clearly reluctant to remove our information, including my login account, from their systems. Their reason? They say it's important to note that they cannot simply remove our information because it is associated with other clients and removal would be against their consent. Never mind if it's against OUR consent for them to have OUR information. Clearly their desire for a more functional database is more important than human respect. In this regard they are just like the parasites that dilute the internet by using your business information to create business listings that are incorrect so that they can persuade you to "claim" "your account" so that you can do their work for them maintaining the database they make money out of. May they be publicly shamed and disgraced.

Somehow this mob convince local councils what it a great idea it is for them to hand over the details of anyone the council has ever paid money to so they can verify the payee's details - probably at great expense to ratepayers. In one case, I had given a presentation at a public library and charged them $25 to cover petrol, and 3 years later the council were proposing to hand my personal bank details to this 3rd party so the 3rd party could ask me to verify my details - I made it clear in no uncertain terms that was not to happen. Now another council wants to do the same, more than 2 years since I spoke at that library, all over a one-off $375 speakers fee. A scam of the highest degree.

Gets one star as there's no option to give ZERO stars. Appalling approach to validating someone's identity. Firstly, nothing worked with their website options when I was forced to sign up by my vendor. I called the vendor and they told me it would be okay - they'd follow up with EftSure to make sure I was validated. Two weeks later I got a random call from Eftsure. I missed the call and called back. The woman told me to hang up and she'd call ME back. I did. I gave all my bank details, ABN, name, etc. 30 minutes later my husband gets a call from a random woman looking for a [my name] refusing to answer any questions about me, but saying she needed confirmation he knew me and where I lived. My husband refused to say anything to her, of course! Then someone called my cousin's husband and asked a lot of questions about me, but would not tell him why! I had given the 'Eftsure' caller my bank details and ABN, and now I was panicking that I was about to have my bank account drained somehow. I called my vendor and they said they'd received a lot of complaints about EftSure and the way they work. She reassured me it was most likely Eftsure calling my contacts - but who knows? My vendor will now have to suffer my anger and bad reviews - Eftsure's poor practices reflect on the brands who use them!

IF I could give a ZERO I would. ALL the hallmarks of a SCAM. DO NOT Trust. ANY SITE that provides you a screen to enter your bank account details and your bank login password has to be considered dangerous.

I was requested to provide my bank id and pin through another site Yodel to gain payment from client. No way Jose' will I provide those details to anyone.

Customer service needs improvement. I dealt with a lovely lady on day one and then a very rude individual on day two. Who told me off and proceeded to talk over the top of me. Had she looked at the file notes prior to calling me today she would have saved herself sometime. And saved eftsure a bad customer review.

EFTSURE is designed for businesses not customers
Having submitted an invoice a customer or contractor is forced to submit to an extra round of form filling and uploading for every invoice issued to a company not dealt with before. There is no user friendly explanation for onboarding for new users. I now intend billing an extra hour for my time getting paid by any firm using eftsure.The call centre has English staff first language isnt English and cant help with anything other than the most basic inquiry and that is only if you can be heard over the noise in the centre.

Customer service is very bad, and willingness to address issues is virtually non-existent, I would not recommend this service to any company. If I could give a zero-star rating, this would be it.