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Evergreen Credit Union Avis 393

TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We found Judy Brochu to be sincerely warm and friendly. Anyone can read a script but Judy was obviously doing more than that. She was knowledgeable and patient and took our information and pass... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My account was hit with several scam charges, resulting in a negative balance and OD fees. Rebecca Lanefski stepped in and helped me get everything sorted out efficiently. She was incredibly pleasant,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great experience with Cassandra Hanson and a lease to used-car loan. These can be complicated, starting with the lease lienholder. Cassandra made it easy. Also, I would like to include Isiah, who... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I called the Evergreen's Portland location on Saturday, 04.20.2024. It seemed a log in change had been made which asked if I were an adult. The posting was done by Cloudflare. The potential... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Institution financière
  2. Distributeur de billets
  3. Coopérative de crédit

À propos de Evergreen Credit Union

Écrit par l'entreprise

EGCU-Logo-Gradient-RGB-2

Evergreen CU is one of the largest credit unions in Maine, with over $640 million in assets and serving over 32,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.

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Serving Mainers Since 1951

Écrit par l'entreprise

Committed to Serving All of Southern Maine
With world-class service and products with you in mind, Evergreen is always committed to serving those who have made us who we are today: Mainers. From checking accounts to mortgages, and CDs to auto loans, we're growing with you.

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Evergreen Credit Union

Quick decisions, award-winning service, and a local team.

4,8

Excellent

TrustScore 5 sur 5

393 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Everything about Evergreen is…

Everything about Evergreen is fantastic. And I love love the new Scarborough branch.

21 mars 2025
Avis spontané
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Réponse de Evergreen Credit Union

John, we're so glad to hear about your experience at our Scarborough branch! Feel free to stop by again if you ever have any questions, or call our Member Experience Center at (207) 221-5000.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Superb service and easy to deal with

Casey and Jennel have been absolutely fantastic to work with, easy paperwork and super fast service. I will continue to do business here for years to come!

10 mars 2025
Avis spontané
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Réponse de Evergreen Credit Union

Thank you so much for sharing your experience with us, Dean! Our team is happy to help. If you have any other questions, feel free to reach out at (207) 221-5000.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Thumbs up to Evergreen Credit union for…

Thumbs up to Evergreen Credit union for the great years of service. Starting with Lisa who is President of ECU congrats, and Alex most recently for all your help. Thanks to everyone else for the great service. 13 years of great Small town service 😃
Thanks
Kirk & Pam Lemke

24 février 2025
Avis spontané
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Réponse de Evergreen Credit Union

Hi Pam,

As much as we appreciate your kind words, we cannot take credit for them as we do not have an Alex or Lisa on our team. We're so happy to hear about you positive experience, though!

If you're a member with us, we're happy to chat with you about your account at (207) 221-5000. You can also chat with a team member at any of our branches in southern Maine.

Best,
Emma
Evergreen CU

Noté 1 sur 5 étoiles

Auto Loan

Applied for an auto refi loan at the Windham location two weeks ago and have left 5 voicemail messages for the person I was dealing with and to date those messages have never been returned. Very poor customer service.

24 janvier 2025
Avis spontané
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Réponse de Evergreen Credit Union

Hello Mike,

We appreciate your patience throughout this process. We’ve connected with our team in Windham and they are ready to help you. For questions regarding your loan, please reach out to our Member Experience Center at (207) 221-5000 (press 3 when prompted).

Thank you,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Awesome customer service

Awesome customer service. Sarah Webb helped me with loan process. She’s very professional, patient, friendly and quick at responding. I would recommend Evergreen CU to anyone. The service is excellent! The tellers are great and always helpful.

27 janvier 2025
Avis spontané
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Réponse de Evergreen Credit Union

We're happy to hear about your experience with Sarah! Thank you for leaving a review, Lisa.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Great help super nice and helpful…

Great help super nice and helpful helped me make the choice to stay with evergreen

11 décembre 2024
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Réponse de Evergreen Credit Union

Hi Nicole,

Thank you for sharing your Evergreen Experience! We hope you continue to stay with us for years to come.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Excellent customer service!

Excellent customer service!! Helped me with travel concerns with my debit card. Was able to get a credit card in a day! Explained the EGCU App and how it works.

3 décembre 2024
Avis spontané
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Réponse de Evergreen Credit Union

We're glad our team was able to help you! Travelling is hard, but we got your back.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

I have all of my banking with…

I have all of my banking with Evergreen. My car loan included. So when it came time to get a new one I really wanted to keep financing with Evergreen for my new car loan. Everyone was great and helpful and made it work. Thank you again.

4 novembre 2024
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Réponse de Evergreen Credit Union

Thank you very much for sharing your experience with us, Lorrie!

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Great customer service

Casey was a pleasure to deal with, quick response times, knowledgeable, I've been doing business with Evergreen C.U. many years, always great rates !

5 novembre 2024
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Réponse de Evergreen Credit Union

Thank you very much for your kind words, Tony! We're happy to hear of your great experience with Casey and our team.

Best,
Emma
Evergreen CU

Noté 3 sur 5 étoiles

bank and staff great, ATM locations are terriable.

I have had great experience with them, but, I do have one large gripe, and that is the lack of atm locations in the Windham, Gorham, Westbrook area. There is 1 available atm and that is at the bank in North Windham. It would be nice to see some free ATMs be brought to Westbrook / Gorham area so you don't have to drive 20 - 30 min just to use a free ATM.

15 octobre 2024
Avis spontané
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Réponse de Evergreen Credit Union

Hello there,

Thank you for sharing your experience about our ATMs. You can use any participating Shared Branching credit union and you won't incur ATM fees. You can find Shared Branching locations at egcu.org/sharedbranching.

We always strive to make access to your money as convenient as possible. Please don't hesitate to reach out to our Member Experience Center at (207) 221-5000 (press 3 when prompted) if you have any questions.

Noté 5 sur 5 étoiles

Casey was amazing with the used auto…

Casey was amazing with the used auto loan & ensured I got 1% Military Discount on the loan rate. Check was ready upon arrival to local branch.

25 septembre 2024
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Réponse de Evergreen Credit Union

Hi Brian,

Thank you for sharing! We're happy to hear you got the most out of your loan with us. Thank you for your service.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

The optimal customer service experience, in an under appreciated customer service moment in time.

Evergreen Credit Union Service members have always greeted us with warmth and an eagerness to help. From the moment someone answers the call, to being in touch with a member that can assist with the request is both speedy and attentive.

Today I worked with Rebecca Lanefski, her knowledge in business documentation and communication skills was excellent. Rebecca patiently allowed me to explain and was able to assess my newness/understanding so that she could ensure resolution to request. Rebecca was engaging, asked clear questions to gain needed information in a way that relieved my stress and helped educate me for the future.

As a new business owner, taking on many new roles, and untangling some inherited disorganized systems; it is refreshing to have a motivated customer service representative that takes the time to ensure the task is completed correctly, and the customer has gained understanding for future success.

27 août 2024
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Réponse de Evergreen Credit Union

Thank you for all your kind words, Coral! We're always happy to help.

Best,
Emma P.
Evergreen CU

Noté 5 sur 5 étoiles

The customer service at Evergreen is…

The customer service at Evergreen is great. They have been very nice and always helpful.

20 août 2024
Avis spontané
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Réponse de Evergreen Credit Union

Thank you, Donald! We're happy to serve our members.

Best,
Emma P.
Evergreen CU

Noté 5 sur 5 étoiles

Always helpful and great attitudes

Always helpful and great attitudes! Great attention to detail! Thank you!

19 août 2024
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Réponse de Evergreen Credit Union

Thank you very much! We hope to create memorable experiences for our members.

Best,
Emma P.
Evergreen CU

Noté 5 sur 5 étoiles

Problem solved

Problem solved, fast and friendly help, as always.

13 août 2024
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Réponse de Evergreen Credit Union

Thank you for letting us know how we did, Kate! Our team is happy to help.

Best,
Emma P.
Evergreen CU

Noté 5 sur 5 étoiles

Sarah solved my problem and didn't even…

Sarah solved my problem and didn't even know she did.

8 août 2024
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Réponse de Evergreen Credit Union

We love when happy accidents happen! Thank you for sharing your positive experience with Sarah.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Rebecca was very helpful in finding my…

Rebecca was very helpful in finding my transaction records from a few years ago. She was able to get me the information I needed very quickly and was very kind throughout our multiple conversations. I’ve been a member for more than 25 years and employees like Rebecca are why I’ve continued to bank here.

2 août 2024
Avis spontané
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Réponse de Evergreen Credit Union

Hello Charlie,

Thank you for sharing your experience with Rebecca! We're glad to hear she helped you find what you were looking for.

Best,
Emma P.
Evergreen CU

Noté 5 sur 5 étoiles

Rebecca was extremely helpful with all…

Rebecca was extremely helpful with all my needs and made the process super easy

6 août 2024
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Réponse de Evergreen Credit Union

Thank you for leaving a review with us! We're happy Rebecca helped you.

Best,
Emma
Evergreen CU

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