Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Voir plus

Noté 5 sur 5 étoiles

Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires automobiles

Écrit par l'entreprise

EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

302 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,3

Tous les avis

(302)

40 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great communication and best of all…

Great communication and best of all awesome product. Actually exceeded my expectations as I thought it might be a bit flimsy but it’s actually really good

5 mars 2025
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Réponse de EGR Auto

Thanks for the great review Andy! We're glad our products exceeded your expectations.

Noté 1 sur 5 étoiles

Terrible after sales service, faulty products

I purchased a canopy from EGR with the expectation that it would last beyond the standard warranty period. Given the significant investment of approximately $4,000, I anticipated that the company would assist with the repair or replacement of any damaged items. Unfortunately, EGR has outright declined to provide any support in this matter. Their only offer was a 20% discount on a replacement canopy, with installation costs falling on me. I strongly advise against engaging with this company, as they have not offered any assistance, even after consumer protection agencies intervened. If it were possible to rate them lower than one star, I would certainly do so.

24 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

DON'T BUY OR ATTEMPT

Worst instructions I have ever attempted to read do yourself a favour and choose another brand or get some poor prick to install it for you!

14 février 2025
Avis spontané
Noté 1 sur 5 étoiles

EGR roll cover?…..run a mile!!!

Do yourself a favour and steer clear of EGR roll covers. Such a disappointment. The experience started off with the cover being delayed for months, …then the installers damaged the car during install. Cover has leaked water since new and now the controller has gone haywire and just randomly opens by itself. Have been pursing a warranty repair. Took them 6mths for their first crack, which didn’t fix anything. Now waiting for round 2. They are no longer responding to correspondence and I’m stuck with ute tray I can’t store anything in. It’s now up near 9mths of hassling these guys. I’m now looking at court orders to get them to respond….what a joke

4 février 2025
Avis spontané
Noté 2 sur 5 étoiles

Horrible service

I purchased the EGR V3 electric roll top cover to keep my tools secure for my Chevy 1500 ZR2. The top was installed with Opposite Lock in Wodonga in Victoria and the job appeared to be completed well. Looks Amazing on my ute. However, from day one it not only didn’t lock the lid that it also left my tailgate unlocked. As I was working in Melbourne, I felt very vulnerable to not have my vehicle locked. It’s been back twice to be repaired apparently needs some sort of new control solenoid which EGR refused to send in a timely manor. It’s 5 months now and the part has just turned up apparently. The Ute was in at opposite lock in mid December. EGR said that they would send the part as soon as possible by 10 January 2025. I thought this is getting a joke now so I rang EGR direct. I was told the state manager who was to organise the part. Was on holidays and they promised me that they would get another state manager to get onto it and send the part. It’s February now I had this installed in August. The company service and back up is a joke. I would not recommend this Product as there is no backup and support. Also, the back of my tailgate on top is all scuffed from the lid opening and closing which I assume is an installation issue. Lift your game each EGR

16 août 2024
Avis spontané
Noté 5 sur 5 étoiles

I checked the network look at many…

I checked the network look at many canopy I kept coming back your ad and
picture I thought it was impressive looking good

5 décembre 2024
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Réponse de EGR Auto

Thanks John! We're glad you love our canopy.

Noté 4 sur 5 étoiles

Good product design but was for the…

Good product design but was for the wrong model car mine was 2019 1st generation model and small front flare was for later models.

5 décembre 2024
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Réponse de EGR Auto

Hi David, thank you for your review and apologies for the wrong design for your vehicle? Have you contacted our customer service team? They may be able to help you in getting the correct parts for you. Please contact them on 1300 320 338 or hello@egrauto.com.

Noté 5 sur 5 étoiles

Ease in ordering

Ease in ordering, fast delivery and great service all round

5 décembre 2024
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Réponse de EGR Auto

Thank you Jane! We're glad you had a great experience.

Noté 5 sur 5 étoiles

Helpful

Helpful, honest advice and prompt service

4 décembre 2024
Logo de EGR Auto

Réponse de EGR Auto

Thanks for the great review Vicki!

L’expérience Trustpilot

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