eHealth Insurance Avis 3 101

Your service is good, but the price for insurance is expensive, can you lower the price please?

Pathetic response! Tried calling my "advisor", Danielle Gilbert, THREE time just today, and their damned phone tree herds me into leaving a message (THAT'S THE ONLY CHOICE I'M GIVEN). NO RESPONSE. So, I get to start over?!

Customer service always great helped me find the perfect plan for me made it a lot easier

Everything was great EXCEPT Med Mutual has the wrong email. It has an old work email from several years ago that was NOT entered by me and I can not fix easily so all of my payment confirmations are going to an old defunct work account and I have not been able to set up my account with Med Mutual so I don’t know how this is going to work out. All of my correct information was sent, including email was sent to ehealth so I am very disappointed about this.

They over withheld thousands and need to issue me a new W2 too. They're ignoring me. My tax preparer is telling me how illegal this is. Thanks eHealth for screwing me!

It was easy to see what products were available to me and how to compare them.
The link to research if my doctors were in the plan I was choosing did not work.

eHealth collected a payment from me upfront (without which I was not allowed to submit my application), sent me a payment confirmation, then LOST MY PAYMENT. My application was DELAYED and would've been on hold indefinitely if I hadn't made multiple proactive phone calls. Carrier never received the payment. I had to waste hours on the phone and make a new payment. eHealth smells of FRAUD, or at best EXTREME INCOMPETENCE.

Knowledgeable agent and took the time to understand our needs.

They were helpful and stayed on the line.

The agents are great. Patient, helpful and knowledgeable.

Forms easy to complete and eHealth agents were professional and always available to support me during the process including responding to my questions.

Nice an helping staff

I am still waiting for my ID cards.cant go to dr without them.i dont have a printer so I asked to have them mailed you me.still nothing. Not a good way to start a client

I applied for this insurance thru my employer the process was very slow and had to make several calls into the customer service center who kept telling me the insurance was pending and that the cards had been sent out after 7 weeks of back and forth calling and working with my employer.The time had come where my wife could not get a doctors appt. to get her perscriptions refilled and was running out of medication I called again to get told my policy was still pending and the cards would get sent out in 7-10 days I said I wanted a supervisor was told none were available but my acct would be activated in the next two hours called back in 2 hours to be told the cards were sent out yesterday and it would take 7 to 10 days.I stated that I did not believe this because just 2 hours ago I was told they had not been sent out due to acct was pending. My employer has paid two months worth of premiums and we do not have a active policy or any insurance cards,All I had was a subscriber # and my clinic told me that was not a active number when they submitted it.

So I don’t usually leave reviews but Hope F was down right amazing I can’t say or pronounce her last name but her extension number is 5806 my father has to change his doctor about 3 different times and I was always able to reach her and she always called me back. My father is well in his 90’s and on a limited income having someone who cares that much to always make a point to ask about his dog is beyond customer service beyond me how she even remembers because he rambles a lot but he has sworn up and down he won’t talk to anyone but her. Thanks for all you work and caring for my dad likes he apart of your own family we look forward to our check ins with you.

Hope Ferrufino was amazing to work with! She helped my parents understand their Medicare options and made the whole process easy and stress-free. Very knowledgeable, patient, and responsive. Highly recommend!

Hope Ferrufino was absolutely amazing! She was so nice and caring and was able to make the experience for my mom easy. She answered every question and knows her jobs very well. This company is lucky to have her.

Terrible service I was told multiple times a supervisor would get back to me and never did and also can inform me that my insurance was active or not

I'm leaving a review for Arthur, the agent I worked with at eHealth. He was incredibly helpful and responsive! He worked quickly and made sure to keep me informed of the process. It took longer than expected but that was the fault of the insurance company, not him.

After reading other reviews here, I was very worried because our experience with eHealth prior to connecting with Arthur was not the best. That's why there is only 4 stars. But once he was on our account, we were helped tremendously! One small piece of feedback is letting clients know that you will be closed on December 31st and January 1st - I didn't know and had a small panic attack because our insurance application was pending.

Thanks again Arthur - you're doing great things and I wanted your team and manager to know!

Julianne Hall and her team were very helpful in fixing my policy cancellation by BCBS. However, the form that triggered this cancellation caused an avoidable error in my opinion. So, overall, I pleased with the outcome but disliked the hassle to get there. That said, everyone with eHealth is professional, kind, and helpful!