Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... Voir plus
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Lisez les avis des autres
EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... Voir plus
Great Customer Service! I have been doing business with EIO for years now and I always come back and do business with them each year! They are very honest, and easy to talk to - a special shout out... Voir plus
Your policy lists shipping within 2 days. I had to send an email inquiry, which was not responded too directly. The next day I received an email it was shipping. It took 5 business days to ship.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.
Coordonnées de contact
3102 KASHIWA ST, 90505, Torrance, Etats-Unis
- 310-533-5150
- support@eio.com
- eio.com
3,5
Moyen
715 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
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My product was discontinued and the replacement is great. Thank you..
Product was delivered in a timely manner since it was on back order. Product works great.
27 avril 2023
Happy with order
24 avril 2023
it took a month for me to get thr…
it took a month for me to get thr product i ordered. i appreciate that it was communicated to me that it would take two weeks before my order was received, but it actually took a month. i am grateful that it is what i wanted after waiting so long.
28 mars 2023
Great gift
I was kept informed on purchase and shipping, item arrived on time, price was great and product seems to be working well. It was a gift for my grandson and he’s loving it.
26 mars 2023
Great experience
Great experience! Quick ship and packaged well. Kept me informed of when you you received the order and followed through with the shipping information.
27 mars 2023
I ordered and my item wasn’t processed…
I ordered and my item wasn’t processed until 3 weeks later. I understand that there may have been a lack of stock but at least let me know. I had to reach out in order to get updated. Updated to one star for horrible customer service with response to this review. They had no problem sending confirmation to the email that I “miskeyed” when it shipped but couldn’t reach out for delayed shipping
30 mars 2023
Réponse de EIO
For those who can, and bother to read it, every item with extended handling time features the message "Extended Handling" right above the add to cart button and if you click on that message it explains what that means and that you can contact us with questions. Furthermore, we proactively send emails out to all customers with items that take longer and we send that to the email address the customer provides us with. If the customer miskeys that information, unfortunately we are not able to know unless the customer reaches out to us.
Unknown shipping time
You never know when are you going to receive your order. It takes couple weeks.
30 mars 2023
Réponse de EIO
Every item with extended handling time features the message "Extended Handling" right above the add to cart button and if you click on that message it explains what that means and that you can contact us with questions. Furthermore, we proactively send emails out to all customers with items that take longer and we send that to the email address the customer provides us with. If the customer miskeys that information, unfortunately we are not able to know unless the customer reaches out to us.
Everything was done right.
29 mars 2023
Quick shipping and a great price
Quick shipping and a great price. They have some really cool stuff that's hard to find elsewhere.
27 mars 2023
Great price and selection.
24 mars 2023
I just purchased and received my…
I just purchased and received my merchandise that I was not able to find on Amazon. Nothing else special.
24 mars 2023
ordered
ordered, took a couple weeks to get parts in, emails asking where the parts were and they were very quick to respond, pleasant to talk with and when the part came in they were shipped fast. thank you will order from again..
22 mars 2023
I purchased they went out of stock on
I purchased they went out of stock on, so without notifying me, they sent me a different product. Now I’m trying to return it and get a refund, and the email reply
Is still yet to come.
22 mars 2023
Réponse de EIO
This review is 100% false, customer requested a return by email on March 28, and we replied IMMEDIATELY that he was approved to return the order. The customer has not done that and instead chose to try to blackmail us with bad TP feedback into a full refund with no return to get a free item.
When we try to call the customer, it goes straight to voicemail and then states the mailbox is full meaning we cannot reach this customer in any way. Sounds very much like a scam.
I didn’t have any trouble finding the…
I didn’t have any trouble finding the Klein Tools items by their part numbers. Once I placed the order, I got shipping notifications and they arrived in perfect condition. Trying to deal with Home Depot is almost impossible.
22 mars 2023
Took a week before item shipped out.
22 mars 2023
JOHN IS ALWAYS SO VERY HELPFUL WHEN I…
JOHN IS ALWAYS SO VERY HELPFUL WHEN I CALL AND PLACE AN ORDER.. GREAT CUSTOMER SERVICE.
22 mars 2023
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