Ekkovision Avis 2

I placed an order with Ekkovision on April 15th during their 40% off sale. On April 22nd, they created a UPS shipping label and sent tracking information, but as of May 11th UPS still has not received the package.

The tracking has remained stuck on “Label Created” for weeks, meaning the order was never actually handed over to UPS.

I contacted support and was told to “allow a few more days” while they investigated. That was over 6 days ago, and I still have not received any meaningful update, explanation, or resolution. Just vague responses asking for more patience.

At this point, it feels extremely disingenuous to take a customer’s money, create a shipping label to make it appear shipped, and then leave the order sitting for nearly a month with no movement.

I understand delays happen, but transparency and communication matter. If items are out of stock or fulfillment is delayed, just say that directly instead of stringing customers along.

Very disappointing experience.

I’ve had 2 orders that never shipped despite their shipping info saying they send out packages 2 days from date purchased. First order waited 2 weeks for it to ship and it got left at “Label created. Waiting to receive the package” I then cancelled for I had picked up alternative products elsewhere since it never shipped. I then decided to order some clothes hoping to not run into same issue but nope it was worse. Waited 3 weeks and was left at the same update. Asked for info and asked for a reshipment and was told it would be rushed out. It’s now been more than a week and still has the same update. I asked them what had happened they said “due to a recent sale things are delayed” despite now have been waiting more than a month for the order at this point. I’ve requested for the order to be cancelled for a refund for at this point I no longer want the product. Now seems like I’m being ghosted or I hope maybe somehow it actually gets shipped. In full honesty I wish it got lost in shipping cause I don’t want to dislike the brand but having multiple instances of this happening within the same year is just inexcusable.