Elavon UK Avis 6 473

Fast response and resolution of the issue

I had an email to say that my contract was up for renewal and a special offer awaited me if I renewed for another year.

I asked the account manager to keep everything the same as it has been for the last few years, if they could work something out on debit and credit card fees great, but other than that I was satisfied.

When my next bill came it was 40% higher than previous years. They added fees, charges / services that I hadn’t asked for which I found extremely deceptive. I called customer services and was told the account manager would get back to me which she failed to do. I emailed her, but to no avail. I made an official complaint which was upheld. However not everything has been fully resolved. Despite emailing the complaints department to ask them to call me to discuss the matter I have been ignored. The same with my account manager, constantly ignores my emails. I had called the complaints department several times this past 2 weeks and listen to music saying that my call will be answered. This week alone 2.5 hours on hold. Call to customer services and they say my account manager will call me back and she doesn’t! The service is a disgrace and it seems that no one likes to take responsibility or ownership of an issue. I have been a customer of theirs for 8 years and their service has gone rapidly down hill this past year.

It’s such a shame as in previous years I have had outstanding service. I very much doubt I will be renewing any future contracts with Elavon.

Ross proved very helpful in solving our query first time and extremely quickly. Thank you

Very helpful customer service. Very patient and professional

I would like to express my sincere appreciation for the excellent service I received from Johan from Elavon customer service.He was extremely professional, patient, and genuinely committed to helping me resolve my issue.
Johan took the time to clearly explain everything and made sure I felt supported throughout the entire process. His dedication and positive attitude truly stood out, and it made a significant difference to my experience.
Mr Johan is a true asset to your team, and I am very grateful for his assistance.
Thank you once again for such outstanding customer service.

all sorted in one call - very easy thank you

Over charged me pci that has been completed number of times but they claim that nothing is register. Very auckward to use, waist of time and money

Very swift and satisfactory response from Andem

Great customer service all my questions answered.

Daniel was really patient, helpful and professional

Very helpful and to the point. Excellent help provided!

Great Customer service from Daniel, Kaitlin and the others. The calls are picked up promptly and I always get a resolution to my questions quickly.
Many thanks!

I spoke to Daniel who was extremely helpful and assisted me in solving the issue I had. All very smooth.

The support person was most helpful and even suggested an option for us to save on monthly costs.

Dealing with a real person instead of a automated system was a refreshing change, the operator was helpful and skilfully guided me through the process of changing password and accessing my account. A pleasant, polite and skilful operator was a credit to the company.

Matthew was polite & helpful. The problem was sorted out within 5 mins

Very slow in processing and they are not helpful at all i recommend avoiding this bank

Problem that was fixed in a timely manner. I explained the problem, The agent explain how to fix the problem. In my opinion the agent was first class.

Andem helped fix a problem that we have been trying to resolve for weeks.

Lorna was extremely helpful & efficient