Hi Liam - Thank you for taking the time to share your feedback. We genuinely value every patient’s perspective; it’s through this open dialogue that we can continue to improve the Electivio experience.
First and foremost, a member of our leadership team has attempted to reach you via telephone and left a voicemail with a direct contact number. We would love the opportunity to speak with you personally, so please feel free to call us back whenever you are ready.
We are truly sorry that you didn’t feel a sufficient level of trust to move forward with your treatment. We pride ourselves on a patient-centric approach and want everyone to feel 100% at ease before, during, and after their procedure.
I hope the following addresses your specific concerns:
- Verifying our Clinics: We completely understand the importance of independent verification, and we encourage this due diligence from prospective patients. To clarify, we provide the full contact details of our clinics and surgeons as standard practice. This information is included within our invoices before any deposit is taken. While we typically provide these details once a surgeon is matched to your specific clinical needs, we are more than happy to share them with you right now so you can perform your own due diligence. We have nothing to hide and fully encourage patients to verify our credentials.
- The Electivio Team: Founded in 2025, our medical team brings over 20 years of surgical experience to every procedure. We offer the energy of a new company, backed by decades of clinical expertise, with the experience to decipher what is, and isn’t, a good clinic.
- Patient Privacy: We respect our patients’ right to privacy, which is why we don’t maintain a large public gallery of results. Instead, we offer access to our Patient Ambassadors, real people who have been on the Electivio journey and have volunteered to speak with others about their experience.
- We say No a lot: We reject a lot more patients than you would think, and this is because we are patient-centric, ensuring they achieve the results they want. We want to ensure our patients achieve the a result that is realistic, and fits their expectations.
We would love to prove that your safety and confidence are our only priorities. I will attempt to call you again today to see if I can provide the specific details you need to feel 100% comfortable.
Kind regards,
The Electivio Team