Circa 2016 at Xmas time a massive outage happened. All bulbs blew. When calling customer care they generally said Oh. Ran out with no shoes. No apology. Energy saving bulbs? At the expense of human he... Voir plus
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AVOID AVOID AVOID!!!! Disgusting company. Electric Ireland are withholding our £600!! They are refusing to answer phone calls, emails and social media queries. We have now had to get local MLA's invo... Voir plus
L'entreprise a répondu
Still no answer reference my credit refund after 2 months many wasted calls and emails. Is in the hands of the Regulator, failing that a small claims Court. Funny how when Stephen Nolan got involved... Voir plus
The worst electricity provider ever. This company continue with their extortionist prices despite other providers having lowered theirs by a considerable amount. The last estimated bill was more than... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Electric Ireland NI we are committed to offering you exceptional customer care. Switch energy suppliers today to start saving.
Coordonnées de contact
Cromac Place 3, BT7 2JB, Belfast, Royaume-Uni
- 08003134926
- customerservice@electricireland.com
- electricireland.com
1,4
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84 avis
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Trying to get the credit from my…
Trying to get the credit from my electric account back from Electric Ireland.. It is over a month and still waiting. Rang many times and get a different excuse every time eg new system, new process, new management. I have been assured call backs but no one follows through. I have emailed and they say they will make contact in 10 days. I think they have no staff. DO NOT RISK DEALING WITH THIS COMPANY
I have just tried using the customer care number quoted below. This number takes you to the normal call centre. They are impossible.
30 juin 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Alan, I'm sorry that you weren't happy with your experience at Electric Ireland.
Our customer care team are best equipped to help you with your issue. Please contact our customer care team via FreePhone on 0800 313 4926, and we will be happy to help you.
If you are unsatisfied with the customer service that you receive, please contact us via social media, and a member of our management team will investigate this for you.
Absolutely terrible customer service!!!
Absolutely terrible customer service!!!
I'm switching. I had a curtesy call yesterday from customer services and tried to ring back but got a sales office closed message answer. This was at 9.10 am even though opening hours are 8.30 am
23 mai 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Jen, I'm sorry to hear you aren't happy with your experience at Electric Ireland.
Our opening hours are 8.30am-7.00pm Monday to Friday, excluding bank holidays. If you had difficulty in reaching us during these hours, I apologise for what must be a technical error. If you would like to speak to a member of our team, please contact us via FreePhone on 0800 313 4926.
Completely useless company and customer…
Completely useless company and customer service
Your response is too little too late, got a far better deal without an hour waiting to speak to someone and without the nonsense attitude
16 mai 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Des, I'm sorry to hear you weren't happy with your experience at Electric Ireland. If there is a particular issue that we can help you with, please contact us via private message on one of our social channels, or via FreePhone on 0800 313 4926; a member of our team will be happy to help you.
Here's what went wrong you stole 1500…
Here's what went wrong you stole 1500 pound from my grandmother's account and she still hasn't got it 87 year old I'm taking this to the PSNI you scumbags had enough this is going on 6 weeks still no refund you should be jailed your whole company scumbags don't ever sign up to these legal gangsters scum of the earth lazy bs wouldn't know what a days work is I'll have sit on the phone for over an hour again fs scumbags
1 avril 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Emmet, I am sorry to hear you weren't happy with your experience.
For GDPR purposes, please contact us via private message on one of our social channels with the full name, address and MPRN number of the account in question; and a member of our team will investigate this for you as soon as possible.
Alternatively, please contact us via FreePhone on 0800 313 4926. Our call waiting times have reduced significantly.
Holding on to my credit after I switched from them after very poor service.
In July I switched to Electric NI a very bad move. They are the worst company I have ever dealt with. Customer Service is non existent. They should not be trading as a company. No answer to the phone, no callback or no emails answered. I have switched to Power NI and have credit of £115 Approx with them which they are refusing to give me back by ignoring all my emails. It’s my money! Do not use this company. I will be taking legal advice and informing the media about their conduct,
10 mai 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Louis, I'm sorry to hear you weren't happy with your experience at Electric Ireland.
Please contact us via FreePhone on 0800 313 4926. Alternatively, you can private message us on one of our social channels, where a member of our team will investigate this for you as soon as possible.
Terrible customer service
Terrible customer service. Was promised a refund of the credit balance on my account since 4th April. wont answer e mail ,phone.
shocking service ,no excuse for this about to give up
9 mai 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Christopher, I'm sorry to hear you weren't happy with your experience at Electric Ireland and have been experiencing difficulty in trying to contact us.
Please private message us on one of our social channels, where a member of our team will be happy to help you with this.
Réponse de Electric Ireland NI
Hi, we're sorry to hear you weren't happy with your experience.
If there is an issue that we can help you with, please contact us via private message on one of our social channels.
This is not a price it’s about customer…
This is not a price it’s about customer service , sent a email 15 days ago about issue with meter saying duplicate receipt from top up online , over 2 days spent a total of 5 hours waiting in a queue , tried multiple times at different times of day , fb mailed 13 days ago with a follow up 12 days ago ! Simply no excuse if wait times are that long then I would hate to have a real problem. I’m going to source power ni as their customer service is ten times better to deal with
I’m response to the company - the energy crisis has been going on since sep / oct it is now 8 months later and your company is not lacking in profits so you should have increased staffing levels if it’s taken that long to respond to customers !! No excuse
22 mars 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Candy, I'm sorry to hear you weren't happy with your experience. Due to the ongoing energy crisis, we have been experiencing exceptionally high enquiry levels for several months now. We are doing our best to answer all of these enquiries as quickly as possible, and we apologise for the delay.
1 month of emails - no response
I have been emailing for almost 1 month and still no response despite automated responses saying they will respond within 10 working days.
29 mars 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Daniel, I'm sorry to hear you weren't happy with your experience. Due to the ongoing energy crisis, we have been experiencing exceptionally high enquiry levels for several months now. We are doing our best to answer all of these enquiries as quickly as possible, and we apologise for the delay.
Please contact us via private message on one of our social channels with your details, where a member of our team will be happy to help you.
Still no answer reference my credit…
Still no answer reference my credit refund after 2 months many wasted calls and emails. Is in the hands of the Regulator, failing that a small claims Court.
Funny how when Stephen Nolan got involved for one chaps problem it was resolved in 24 hours.
Awful customer service and will put the same old garbage as an answer.
22 mars 2023
Avis spontané
AVOID AVOID AVOID!!!! WITHOLDING £600 FROM CUSTOMERS!!!!!!!
AVOID AVOID AVOID!!!!
Disgusting company. Electric Ireland are withholding our £600!! They are refusing to answer phone calls, emails and social media queries. We have now had to get local MLA's involved. Next will be BBC, UTV etc. Disgraceful company to withhold so much money with the current cost of living crisis. DO NOT USE THIS COMPANY!!!!!!!!!!!
23 février 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Sarah, I'm sorry to hear you weren't happy with your experience. Due to the ongoing energy crisis, we have been experiencing exceptionally high enquiry levels for several months now. We are doing our best to answer all of these enquiries as quickly as possible, and we apologise for the delay.
Please note, our current social media response time is 7 working days from the date of your latest message.
I'm sorry that there has been difficulty in receiving your £600 voucher. For the latest information on the £600 payment, please visit https://www.electricireland.com/news/article/600-energy-support-scheme-update
Awful customer service
Awful customer service. Don’t answer the phones, take forever to answer an email. Still haven’t received £600 energy payment.
22 mars 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Ivelina, I'm sorry to hear you weren't happy with your experience. Due to the ongoing energy crisis, we have been experiencing exceptionally high enquiry levels for several months now. We are doing our best to answer all of these enquiries as quickly as possible, and we apologise for the delay.
I'm sorry that there has been difficulty in receiving your £600 voucher. For the latest information on the £600 payment, please visit https://www.electricireland.com/news/article/600-energy-support-scheme-update
If you require any further information on the status of your £600 payment, please contact us via private message on one of our social channels. We need your full name and address for GDPR purposes. Please note, our current social media response time is 7 working days from the date of your latest message.
Very Poor Customer Service
I've been trying to get in touch with them for almost a month now. I dread when I see their name on my todo list. The last time I called I was on hold for almost an hour then someone answered and hung up before they even spoke to me. A manager previously had agreed to call me back and has never done so, almost three weeks later.
They say the service is so bad because of the energy crisis but before it was Covid. Just a very poorly run organisation. No improvements in the last 2-3 years.
They never credited my annual bonus this year but then again they never have since I joined three years ago.
I will be raising a formal complaint with the energy ombudsman.
23 février 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Michael, I'm sorry to hear you weren't happy with your experience. Due to the ongoing energy crisis, we have been experiencing exceptionally high enquiry levels for several months now. We are doing our best to answer all of these enquiries as quickly as possible, and we apologise for the delay.
Please contact us via private message on one of our social channels with your details, where a member of our team will investigate this for you. Please note, our current social media response time is 7 working days from the date of your latest message.
Literally the worst energy supplier…
Literally the worst energy supplier I've ever been with. Firstly they offered a £100 bonus for switching, which was not applied to my account. I spent HOURS on the phone trying to get it sorted.
I have been unable to access my online account, despite being a customer since last summer and AGAIN spending hours on the phone waiting for an agent to answer. They finally reset my password, but guess what?
It's not working and I can't access my account. Second quarterly bill now due. And sorry but I have to check the bill - I have trust issues with this company.
16 mars 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Dorota, we're sorry to hear you weren't happy with your experience. Due to the ongoing energy crisis, we have been experiencing exceptionally high enquiry levels on our phone lines for several months now. We are doing our best to answer all of these enquiries as quickly as possible, and we apologise for the delay.
Please contact us via private message on one of our social channels with your details, where a member of our team will be happy to help you.
Government voucher STILL WAITING 17th…
Government voucher STILL WAITING 17th March This company is a total mess
16 mars 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Jim,
I'm sorry that there has been difficulty in receiving your £600 voucher. For the latest information and advice on the £600 payment, please visit https://www.electricireland.com/news/article/600-energy-support-scheme-update.
I have not received my 600 payment yet
I have not received my 600 payment yet, I was to get it in February but never got it. I have sent you an email never got reply, can you please let me know when I can expect it.
16 mars 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Beverley, thank you for your review of Electric Ireland.
I'm sorry that there has been difficulty in receiving your £600 voucher. For the latest information and advice on the £600 payment, please visit https://www.electricireland.com/news/article/600-energy-support-scheme-update.
Awful
How do they even survive as a company. Bill comes thru the post and are hounding ringing the next day looking payment. Not too mention the energy voucher mess up. Still never received them as of yet
16 mars 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Jonny, I'm sorry that there has been difficulty in receiving your £600 voucher. For the latest information on the £600 payment, please visit https://www.electricireland.com/news/article/600-energy-support-scheme-update
If you require any further information on the status of your £600 payment or have a billing related issue, please contact us via private message on one of our social channels. We need your full name and address for GDPR purposes. Please note, our current social media response time is 7 working days from the date of your latest message.
Unfortunately had to give 1 star
Unfortunately had to give 1 star. Would prefer to give 0 stars. Awful customer service. Don’t answer the phones, take forever to answer an email. Still haven’t received £600 energy payment. Have been told it’s nothing to do with them as it’s a govt scheme! Who do I contact then? At a loss as to what to do.
13 mars 2023
Avis spontané
Réponse de Electric Ireland NI
Hi, I'm sorry to hear you weren't happy with your experience. Due to the ongoing energy crisis, we have been experiencing exceptionally high enquiry levels for several months now. We are doing our best to answer all of these enquiries as quickly as possible, and we apologise for the delay.
I'm sorry that there has been difficulty in receiving your £600 voucher. For the latest information on the £600 payment, please visit https://www.electricireland.com/news/article/600-energy-support-scheme-update
Probably the worst company/service that…
Probably the worst company/service that anyone could use. They will not answer phone, email, customer service non existant. Spent several days trying to contact them, no answer. One day spent an hour and half waiting to be connected to a customer service adviser, to then hear that there was a techical problem and to call back later, so impossible to contact. This company should be disbanded or more likely by their own hand they will go out of business themselves.
Have now left them for another supplier who said they will contact them to say we left. Avoid at all costs, absolutely useless and charge extortionate price for electricity
1 mars 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Cahal, we're sorry to hear you weren't happy with your experience. This is a really difficult time in the energy industry, and we have been experiencing an exceptionally high number of enquiries for several months now. We are doing our best to answer all of these enquiries as quickly as possible, and we apologise for the delay.
Was assured i would have my energy…
Was assured i would have my energy voucher for 28th feb..being on disability i should've been one of the first to get..still haven't received my voucher can't get through on phone..disgusting
1 mars 2023
Avis spontané
Réponse de Electric Ireland NI
Hi Tony, we're sorry to hear you weren't happy with your experience. This is a really difficult time in the energy industry, and we are experiencing an exceptionally high number of enquiries. We are doing our best to answer all of these enquiries as quickly as possible, and we apologise for any delay.
I am sorry that there has been an issue with receiving your £600 voucher. Please private message us on one of our social channels with your details, where a member of our customer care team will investigate this for you as soon as possible.
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