Obsidian PC Avis 160

brilliant pc made me realise how bad my old one was, consistent 240 fps on every game. upgraded my ryzen 7 9700x for free to a 7 7800x 3d (the 9700x was out of stock). customer service was great, providing me with updates whenever i asked. delivery was a little slow but that was because of the upgraded piece. overall a brilliant place to buy a pc from and a big thank you to Krystian who was very helpful throughout the process!!

Great experience overall from purchasing to receiving. Computer works as should, Electro pc can suit any need you may have or budget. Highly recommend no faults.

Absolutely first class, professional, responsive service. My PC died and I brought it to Krystian at Electro PC. He professionally diagnosed the issue, communicated with me several times per day to keep me informed and provided me with options. At one point, after he'd mentioned that a new CPU would be needed and would cost £150 fitted, he then gave me the alternative option of attempting a repair, costing just £50. I felt like Krystian was on my side throughout - looking after my best interests and offering true value and expertise. After the broken parts were replaced at a very competitive price, my PC was back good as new, only 24 hours later. If you're looking for PC repairs or a new gaming PC, you couldn't go anywhere better than Electro PC. Highly recommended.

ordered a custom PC, everything came ready to play, really good and quick customer service, was going to order from a different brand but the reviews were mixed about installing things on the pc and electro does everything for you so no worries with it :)
was scrolling on tiktok and checked out the brand im really glad i chose this company in the end
pc was built and shipped super fast

Great doing business with these . Great build at a reasonable price. Always answered my messages within minutes

Amazing qaulity pcs for cheap prices, i recently bought tye electro magnet for 495 pound and its the best pc you can get for the price. It can run r6 on 100+ fps on good graphics, i highly recommend buying pcs from here.

I paid £1550 for a pc only for it to come not working, I have emailed and message them with there reply but haven’t got nowhere as they take hours to reply . DO NOT MAKE THE SAME MISTAKE I DID. 0/10

Original Feedback at the bottom!

My Response after Krystian's Reply:

''Krystian, you're actually proving my point in your reply below. You keep saying I received an email showing the "correct" breakdown - but that conflicting email is EXACTLY why I contacted you in the first place!
Here's what actually happened: At checkout, I was shown a total that included the breakdown price for my addons (32GB RAM, WiFi card, Bluetooth adapter). I paid that amount including additional amount for upgrades. Then I received a confirmation email which had my upgrades shown conflicting with what the breakdown was at checkout. That's when I emailed you asking what's going on.
You're now using that same problematic confirmation email as "proof" that I was never charged for upgrades - but that email is literally the system error you're admitting existed! You've seen my screenshots showing what I was charged at checkout and what exactly was included in it. You acknowledge receiving them. You even call it a "system error."
So you can't have it both ways - you can't acknowledge there was a system error that showed me incorrect pricing, then turn around and use that same erroneous email as evidence against me. The error happened at checkout when I placed my order and paid extra for those addons. The fact that your system then sent me a conflicting email doesn't erase what I was shown and charged initially.
This isn't about getting the "cheapest PC" - it's about being charged one amount at checkout and then being told I need to pay more despite already paying for those upgrades.''

This was my original feedback:
I ordered my pc with 32 gb ram rather than 16 gb ram, a WiFi card and Bluetooth adapter and price went to £670, I did receive email confirmation of my purchases which explicitly mentioned breakdown of my order. Even My order tab to this date shows breakdown of my purchases under these prices mentioned above. Then I emailed them just in case don’t forget I have added add ons. I received email from this one guy who runs all the operations that I need to pay extra for that ram WiFi card and Bluetooth adapter for which I already had paid extra while ordering. Anyways we do a lot of back and forth in which I attach screenshots of my basket, completed basket, snap of my orders sections on their website but the owner keeps insisting I need to pay and dismissed my point that I have already by suggesting that he doesn’t know how I might have done that or quietly referring to error in his system.

Not to forget how poor his customer service is. He mentions phone number but never once picked up the phone nor replied to any my messages.

It’s a one man show and that’s what you’d expect with such small businesses. Regardless of our intentions to support small business owners there are reasons that force us to rely on established brands for their integrity and customer service.

Fast delivery good product had slight problem company resolved problem very quickly very satisfied with the service

I've had the PC for about 2 weeks now and it was the best purchase made, ordered on a sunday night and came on wednesday, very fast delivery, when it arrived it was packaged very well and was very protected, very easy set up and I have loved it ever since! No flaw or anything, if I ever need a a new one again, will definitely be purchasing here again!!

I have brought a computer from Electro PC twice now (once for me, once for son) and both times have been fantastic! Happy to answer questions and help with anything they can. With my pc there was an issue with graphics card which was fixed super quick and I have had no issues in the 18 months since. I cannot recommend this company enough! Thank you!

Pc bought on Sunday. Delivered on Wednesday. Plug and play. Really happy with it so far. No power cable in the box, but a hand written note saying they had ran out and expect an Amazon delivery, which came on the Thursday. A nice touch.

I was very impressed with the communication. Im told the system he has, is one of the best. !

Brilliant product at a Great price. Quick delivery and well protected

We use ElectroPC regularly for computers for our business. Always quick and diligent.
I can safely say we have never yet had a problem with with the business or the equipment it has provded us with.
Krystian is alway helpful.

PC runs great however the performance is a bit on the downside for the price overall great though.

We had some issues with the item being delivered but he kept in constant contact with me and another was sent out which arrived the next day as he said it would, my son is extremely happy (don’t leave his room much lol), many thanks for all your help, delivery was out of your control but you kept me in the loop so thankyou.
Donna

The pc fans stopped working after the 2nd month i thought it was quite normal for your pc to break but not that easily and then the other two just stopped working i have currently requested a refund

Despite the late parcelling, the team was quick to getting back to me and notifying me regularly

Great pc and build only slightly disappointed it came with a different graphics card i would have liked the hell hound edition as advertised

Or at least been told