ElekDirect Avis 361

Second time ordering an appliance through ElekDirect, experience great both times. Appliance arrived as described, delivery date/time was updated as and when needed. Had an hour window in the end so didn't waste my whole day. Drivers were helpful and nice. All around great experience!

Brought an oven from these, delivery service was quick and lovely guys. It developed a manu fault where I was sign posted to the manufacturer for repair. Issue sat with them for 6 weeks with me having to chase. Finally the manufacturer agreed to replace.
Came back elek direct at 9.40am and by 10.40am I have a replacement being delivered the next day. 6 emails passed between us with people who are real, understanding and showing pride in their company. Dale was amazing saw this through from start to finish. Cannot fault the aftercare service and the initial experience was good too. And all this less than a week before Christmas. HIGHLY Recommend.

Great experience. My appliance arrived on date chosen and the guys were lovely. This is my second time using elek direct and would use again.

Can't fault the delivery or the lovely delivery drivers. What I will say is the damage to the item I bought was larger than in the photograph. So either it wasn't a photograph of the freezer I received or it sustained more damage from the time of purchase to the time of delivery. However, that said it is only cosmetic and the freezer works as it should and I didn't pay full price. So on that note I am happy.

Great service, friendly delivery drivers and all good 👍

Unbeatable price for our washing machine. Prompt delivery and excellent customer service to arrange convenient delivery date.

bought a fridge at £100 cheaper compared to other suppliers. The only imperfection were two vary small dents on the side which you barely notice. The website clearly highlighted the damage so nothing was hidden. Fridge works perfectly. Delivery was good too. Delivery company contacted me to agree date and kept me informed on the day of eta.
Will definitely use again.

The Indesit oven I purchased was one which was being sold with a number of dents and scratches identified and therefore looked to be good value. The ordering process was straight forward and delivery was simple to organise. On delivery, the dents and scratches were barely noticeable.
Although the delivery crew were coming to the end of a long day and fairly wet day, they were very helpful.
I was very pleased with whole process.

Easy to order, great discount, delivery professional and gives plently of notice for delivery.

Great refrigerator and fast delivery!
The Samsung fridge/freezer arrived very quickly and I’m extremely satisfied with it. It works perfectly, looks modern, and has plenty of space for both the fridge and freezer sections. Overall, a great purchase and excellent value for the money.

Couldn’t fault the guys they were really friendly. I’d been scammed couple weeks prior over a washing machine I was concerned I was going to be again the team in the end of the phone were lovely reassured me every time I called naturally I was concerned and apologised for the constant calls but they understood why. Both customer service and delivery drivers I can’t knock, I must have got on their nerves with the constant calls 🤣 but they were lovely. Ant future orders I need il definitely be ordering again. Thank you for your patients have a great Christmas everyone at AO 🎅🏻

Ordered a plumbed water dispenser fridge freezer and was shown clearly where any marks were before ordering. Very pleased with everything - communication, delivery all very good. Would recommend and would use them again.

Great product, as described. Great delivery experience, drivers communicated well, providing excellent customer service.

Excellent service. I needed a fridge freezer for the garage so I looked here because I wasn’t too worried about dents and scrapes. I watched the stock options over a 3 week period and eventually ordered a Bosch. Wow, one tiny little ding in the side of the door, which you can see but can just about feel. Delivery seamless and we were contacted with what turned out to be an accurate delivery window. I’d definitely consider buying again in future.

Bought a samsung HW990F wireless surround sound system from these guys and because the box was slightly blemished it was half the price that currys currently charge. so Absolute Bargain! System works perfectly no damage and there delivery service is spot on! Dont pay inflated prices check these out First! Exellent and as for the soundbar system its simply Brilliant!

Product was as described and and packaged well. Communication was great from the Eleckdirect and the delivery company. Unfortunately I paid for the collection of my old fridge freezer, unfortunately the didn’t take it and my builder had forgotten but they also didn’t ask about it or remind him.
Had to call them up to arrange a collection which was ok and the company called to arrange a time and date to suit me

The product is great brand new still in packaging. delivery lads dropped in house was very polite. Easy contact with the company

Very good service the guys who delivered were really friendly, they were running a bit late but kept me informed and put the freezer where I wanted and took my old one away
Excellent service thanks

Fantastic service ! Quick delivery . Product perfect very happy thanks guys