ElfinixAvis 

An item was advertised at £13.99 with £4.99 shipping and an additional £0.70 shipping insurance charge was added for some reason, bringing the total to £19.68 per their invoice. I authorised payment £19.68 and paid via PayPal.
However, I found that a further £4.92 VAT charge was applied to the PayPal invoice after payment, increasing the total to £24.60.
This charge was not disclosed or agreed to at the time of purchase. As a UK consumer, I expect pricing to be transparent and not misleading - the full cost should be clearly stated before payment not after.
After complaining to them they refunded the £4.92 VAT back to PayPal immediately citing a ‘system error’ as the cause.

One star is too many !! I ordered 3 tops in may 2026 they finally arrived I June , the wrong size the material didn’t match the description, they were cheap looking, and trying to return them is a nightmare, they have now told me they don’t do refunds or exchanges, I paid over £50 for them and as a good will gesture I am offered £5 with the suggestion that I give them to someone they might fit.

Did not like material

It took weeks to arrive and when it did it was huge. Definitely not a size 10

The brush steams but no heat to straighten the hair according to your adverts.

It was delivered in good time and is smaller than expected but is so good. It is so powerful and made easy work for me cleaning my garden furniture, patio and car. It works and I highly recommend it to anyone!