Eliteprosports Avis 

Ordered custom jersey on July 2 and was able to wear it on July 10 - I live in the USA!

I had submitted a question on July 2 and received a thorough, same day response.

Overall great service experience.

Had terrible trouble with DH concerning a delivery.
Spoke to Eliteprosports and they sorted the problem out very quickly. Have nothing but the highest praise for them.

Hi, I purchased a Leeds Rhinos Rugby League Top for my husband on Eliteprosports website recently. The standard delivery date is 3-5 working days.
By the 4 day it had not arrived so decided to check my emails. To my astonishment I was very pleased to see that Eliteprosports had already sent me an email explaining why there was a delay, which was out of their control and were, awaiting my reply to see what I would prefer to do next. I replied to this email and again got a quick response to say that the item was now on its way by DHL who would send me a expected arrival date in due course. I have received this email from DHL and it's due to arrive in two days time.
The reason I gave this my expirence 5* is not everything goes to plan every time when purchasing things either online or in shops, but good service is keeping the customer in the loop as to the problem, offering the customer a choice as to what they want to do next. All this was done without me even having to chase them which to me is the difference between good service and great service.

Slight issues with free delivery offer. Messaged and it was sorted next working day. Can’t ask for more after slight issue. Good product as described.

Had a fault with Rugby boots and I cannot compliment the team/Joanna enough for the service in fixing it. The definition of going above and beyond.

I ordered an Army Rugby Shirt as a birthday present. Paid extra for faster delivery. Unfortunately DHL delivered to completely the wrong address. I tried speaking to DHL who were really unhelpful so contacted Elite Pro Sports direct. A very helpful Joanne responded and done absolutely everything in her power to resolve in time for the birthday. She found the address for me, I went to the address but unfortunately it was a very elderly resident who said he gave the package to his carer to send back. Joanne at this stage, because I was running out of time, issued a full refund. She has taken on my complaint to DHL. Thank you so much. Things sometimes go wrong, but its how it is dealt with that makes a company good to work with. Will continue to order from them as any previous shirts we've had have always been great. Thank you

Thank you to the customer services and especially to Joanna!
They worked hard to resolve a small issue.
They answered quick and found a good solution for everything
Thanks again!

Really great customer service. A return went missing but my email was responded to in double quick time. Fortunately I was able to prove the return had been delivered (always a good idea to used a tracked service) and so EPS were able to action my refund without delay. No ones fault but great response.

Excellent customer service. Had a faulty pair of rugby boots, contacted the company, sent them back and received a replacement within days. Joanna was excellent, great communication. Would definitely buy from them again. Thank you

Possibly the worst customer service I have ever experienced.
My daughter was selected to be a match mascot for her 9th Birthday, so I ordered a full kit for her a week in advance. I contacted Customer Services and explained the situation, and that I desperately needed it by the following Friday.
I received a generic copied and pasted response from Joanna in Customer Services stating I would receive a tracking number when the order was dispatched but it would be 3-5 working days. I responded and said I would happily pay more for expedited delivery. This was flatly refused by Joanna due to “high demand”, and again a copied and pasted second paragraph confirming it would be 3-5 working days.
I chased again a couple of days later, and again received a copied and pasted generic response.
I then received an email notifying me that my order had been dispatched on Thursday morning, however, crucially with no tracking number. I logged in to my online account, which stated “Order Completed”.
The following morning, the Friday which I required delivery to ensure we had the kit for the weekend match, I received an email notification stating my order was cancelled due to it being Out of Stock and I would be refunded.
No explanation, no apology, no communication.
Absolutely horrendous Customer Service, letting down a 9 year old girl for her birthday.
A real disappointment to the teams and brands the Elite Pro supply.

Ordered 7 days ago from this shambolic company still no message to say dispatched emailed them got a cloned response back saying due for dispatch shortly when their couriers receive the parcel tracking will be sent really poor company next time I’ll stick to the club shop

Will never order from this place again!Placed an order item was showing in stock a week later I got a email to say it had been dispatched,2 days after that looked on online banking the money for order had gone back in my account.I emailed to ask what was going on and all I got was the item was out of stock,absolute joke of a company

Ordered a jersey. I did receive wrong size but all dealt with promptly and timely. Joanna great to deal with. Got my correct one quickly and they covered all delivery charges. All dealt with v well and pleasure to deal with

I can't fault this company for it's customer service! I ordered an item that was delivered on Monday, returned for an exchange (I needed a larger size) which they received on Tuesday, and the replacement was delivered on Friday! My emails were responded to by Jo within the hour. Great quality item. I will be ordering again. Thank you!

Very happy with every item i have bought from the company over the years. Excellent quality and value for money. Cant say i have had any issues at all.

Carefully weighed up costs for birthday presents and factored in combined postage. Only one of the things was in stock, so they just sent that. (Why are items on website if not in stock?) Didn’t ask if that was okay. I would have gone to the club shop instead.

Refund STILL hasn’t arrived and only compensation offered was free delivery next time. There will not be a next time.

Brilliant customer service.

Had an issue with the delivery being lost by DHL, sent out a replacement which arrived within 2 days, unfortunately due to a picking error it was the wrong shirt but got in touch, really quick response with the correct one being sent out. Cannot fault the service at all.

Amazing service from Kathy in dealing with a faulty item. Provided photos of the fault and by return received a lovely email to say that they were sorry and that a replacement item had been ordered and on its way to me - what more can you ask for!

Wouldn’t hesitate to order again as I know if there are any problems they will be dealt with efficiently.

Well done Eliteprosports! 10/10

Placed an order and due to Evri I never got the items even though it stated “delivered” I contacted elite sport customer service and Joanna was extremely helpful. She arranged for the items to be sent again using a different courier and the new items arrived 2 days later. Very good tops and very good customer service.