Elle Sera Avis 973

Réponse de Elle Sera

15 avr. 2026

We here it so much hahah! you don’t realise something’s working until you stop… and then within days it’s like “oh… okay, that was doing something” 😅 The fact your family and friends noticed as well says it all.

I’m really glad you went back on them and felt that difference again. And especially when HRT isn’t an option for you, having something you can rely on day to day makes such a difference.

Love your experiencig a seamless service...what i love to hear!

Thank you so much for sharing this, it’ll really help other women who are on the fence 💫 make sure youre using your code?!

Kelly

Réponse de Elle Sera

15 avr. 2026

Nails!! That’s such a big one. If you’ve had soft, bendy nails for years, to suddenly have them feel properly strong after just a month… it’s a bit of a “wait, what?!” moment isn’t it. Elissa and I found that too :))

I’m really excited for you to see how things progress over the next couple of months with your hair and skin too – keep us posted, we love a little update!

Also not a minor point at all about the box – I’m so glad you said that. We designed it to feel like something you’d actually want to keep by your bed, not hide away in a cupboard. And if it’s helping you stay consistent, then it’s doing its job perfectly.

Thank you so much for taking the time to write this, it genuinely means a lot 💫

Kelly xx

Réponse de Elle Sera

Actualisé le 17 avr. 2026

*Updated reply*

Thank you for updating the review to reflect the time frame… this is most helpful.
I do just want to gently mention that our supplements are designed to be taken consistently for a full 90 days, as this allows your body the time it needs to respond properly. in viewing your account I can see you have reached the two-month mark yet, so it’s still quite early to assess the full benefits.
I’m also a little unsure why you didn’t reach out to me sooner, as I’m always here to help. In most cases where someone feels things aren’t working, there’s usually an underlying reason ,whether that’s timing, routine, absorption, or something else  and with a few small adjustments, I can often help get things back on track.

I would have absolutely loved the opportunity to support you before it got to this point, rather than you feeling disappointed.
If you’re open to it, please do drop me a message  I’d really like to help you get the most from your supplements.

Customer@elle-sera.com
Kelly 

*Initial reply*

Ahh I’m really sorry to hear this – that’s not the experience we want for you at all 💛

Can I ask how long you’ve been taking them and which products you’re on? With things like hormones, collagen and magnesium, it can sometimes take a bit of time (and consistency) before you start to feel the full benefits, but it’s also important we make sure you’re on the right combination for you.

If you’re happy to share a bit more, I’d love to help you figure out what might be going on – whether it’s timing, dosage, or just tweaking things slightly.

We’ll always do our best to support you, so you’re not just left feeling like it’s not working , I have requested your email / order number from trust pilot so I can get a better understanding of how long youve been with us etc... please always feel free to contact us at customer@elle-sera.com

Kelly xx

Réponse de Elle Sera

Actualisé le 15 avr. 2026

I really appreciate your honesty as well – a month in can still feel a bit early, especially with hormones so you’re absolutely right to give it that bit more time. It’s not always an overnight change, frustrating as that can be.

I love your attitude though – “wait patiently and see” – because consistency really is key

Also, thank you for your kind words about the team, that genuinely means the world. We always want you to feel looked after, not just left to figure it out on your own. Were only two strong, so we personally take pride in every interaction.

Really hope you start to notice those shifts over the next few weeks – keep us posted 🤍

Kelly x

Réponse de Elle Sera

15 avr. 2026

I’m so glad the collagen’s been a win for you – especially with bone pain as well as skin and nails, that’s such a lovely result after 3 months.

With the Golden Pill and magnesium, I completely get where you’re at. Three months is usually a good point to start noticing something, but it’s not the same for everyone – especially with hormones, it can be a bit more gradual or sometimes a bit subtle at first.

Before you decide to cancel, it might be worth us having a little look at how you’re taking them – timings, consistency, even just making sure they’re the right fit for what you’re needing support with. Sometimes a small tweak can make a difference.

If you’re open to it, just drop us a message and we can go through it with you properly. Either way, I really appreciate you giving them a fair go, and thank you again for taking the time to share your experience 💫

Réponse de Elle Sera

8 avr. 2026

Hi Clare! I'll admit,  I wasn't expecting this review. 

In truth it breaks my heart to read, as I flick though our 5 emails and 3 phone calls over the Easter break - even though I was out of office I was entirely happy to assist you and resolved all issues with in a matter of minutes - once we got to the bottom of the account not being in your name or with the email address you provided... it was an easter hunt of a very different kind but one I was happy to take to help :) 

I just wanted to gently clarify a few points in response to your review. Our products are designed to work through consistent, cumulative use, and we are always transparent about the need for at least two consecutive months (and often longer) to begin seeing meaningful benefits. From what I can see from your account, this timeframe hadn’t quite been reached, which can understandably lead to the feeling that it’s not working.

I’ve actually just spoken with your partner and left my number, as I’d really welcome the opportunity to talk this through with you directly. Often, small adjustments to timing, routine, or overall lifestyle can make a big difference to how the body responds, and I’d be more than happy to help you optimise this.

We genuinely want our customers to get the best possible outcome, so if you’re open to it, I’d love to support you further. 

Also, in sincerity, we do not pay celebs to endorse us, any endorsements you see are based on real authentic experiences. As opposed to seeing their promotion as a negative I welcome you to grab a brew and read though the sea of positive reviews on this Trust Pilot page, from the real celebrities... our customers. 

Warm regards,
Kelly

Réponse de Elle Sera

7 avr. 2026

Hi Nicola!

This is such a lovely message to read, thank you for sharing it so honestly 🤍

You’ve hit the nail on the head — it is such a noisy space, and it can feel overwhelming trying to work out who to trust and what’s actually right for you. So hearing that Elle Sera feels relatable and trustworthy, genuinely means a lot. We’re a small but mighty team who truly care about our customers.

I really love how you’ve approached it too…and wish others would take note!
I’m glad you’re not expecting a magic fix, but making those lifestyle changes alongside your supplements is exactly how the real magic tends to happen — all those small shifts working together rather than relying on just one thing.

The fact you’re already feeling slightly better is such a positive sign. It’s often those gentle, gradual changes at first just feeling a bit more like yourself again and then it builds from there.

Thank you for trusting us with your journey,please keep us posted

Kelly xx

Réponse de Elle Sera

6 avr. 2026

Hi Katie! Would love to know how long you’ve been taking the product so far? We are very transparent across our literature there is a need for a 90 day trial window for optimal results, this being said please do reach out via email and we can offer some guidance on how best to optimise your routine!

Also; in regards to collagen being left in the ampoule, you can simply add a splash of water giving it a shake and all remaining product will glide out :)

Give that a whirl!

Kelly

Réponse de Elle Sera

Actualisé le 1 avr. 2026

Oh Alex, bless your heart for taking the time to write this, especially with the way things are for you right now. 

I truly hope things start to feel a little lighter for you soon, and when the time feels right, we’ll be here with open arms ready to welcome you back.

Sending you lots of love, and I hope your daughter has the most wonderful birthday 🎈✨

Kelly