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ELM Group originated in 1971 as Retirement Lease Housing Association (RLHA), a charitable organisation founded by a group of volunteers with a shared vision - to pioneer the development of sheltered housing for sale to people of retirement age. Today, under the umbrella of ELM Group we provide a tailored approach to all sectors of the residential property market. With our reassuring expertise and knowledge of all aspects in property management, we offer a comprehensive, professional service to developers, private landlords, leaseholders, Right to Manage companies and Housing Associations across the UK.
Building 4 Archipelago, GU16 7ER, Frimley, Royaume-Uni
3,7
7 avis
N'a pas répondu aux avis négatifs
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One of the best things about living on M P are not only the lovely neighbours but also the great care and cheerful help we have with Gary our Estate Manager. Hand in glove now withJoanna from Elm I believe the estate is being managed perfectly.
Templeton Court
I had a huge flood from a burst pipe in the flat above. Fortunately, Barry and Peter left the finance meeting to help me. They worked so hard for ages collecting buckets of water which they had to empty and fill again and again. Every towel I own was used as well and Barry and
Peter rang them out as fast as they could. I don’t know what I would have done without them. Barry has since organised the repair of the ceiling and walls.
I recently had an issue where a pane of glass on my veranda had dropped out of alignment, so I contacted Elm via email to report it. From the outset, the response was prompt and professional.
Gil came out within just a few days, which I really appreciated. She was absolutely amazing throughout the entire process. She kept me informed, explained what needed to be done, and was incredibly patient while making the necessary adjustments to ensure everything was perfectly aligned.
Thanks to her attention to detail and professionalism, the glass is now secure and looks as good as new. It’s such a relief to have it sorted so quickly and efficiently.
Outstanding service from Gil — professional, communicative, and genuinely committed to doing a great job. Thank you!
The Elmgroup stands for Ethical Leasehold Management. This Company needs to be investigated. Their Clients who are the elderly over 60 are being, in my case, bullied and are not adhering to their Legal responsibilities. The CEO Lorraine Collis, writes with bullying overtones and seems to me to be without compassion for the retired people she is dealing with.
I had my case with ARHM for over 8 months to be investigated, citing no reply from Elmgroup. Suddenly, one word from Lorraine Collis and my case was completely dropped, no warning, no explanation! It seems to me ARHM should also be investigated.
these are a complete disgrace - and seriously need looking into. we had to put my uncle`s flat on the market when he sadly passed away and the sale fell through totally because of the lack of action by this company.
they are also expecting the elderly residents to pay rent on a wardens flat - even though their hasn`t been a live-in warden (as there should be) for well over a year. isn`t this fraud!
Réponse : ELM Group
Thank you for taking the time to leave a review for ELM Group, we are sorry to hear about the issues with your uncle’s flat and we would like to look into this further, please can you contact our customer services team on 01252 356000 or at customerservices@elmgroup.org.uk and provide us with some more information. ELM Group prides itself on being an ethical organisation, and we firmly reject any unsubstantiated claims of fraud, if you would like to contact us directly, we would be happy to discuss your concerns in more detail – The ELM Team
If I knew what I now know, I would seriously reconsidered investing in a flat run by ELM Group. Their management is poor, in my view, and their involvement of residents is minimal. Their charges are higher than my mother's McCarthy and Stone flat which has far higher standards, and better management too.
Réponse : ELM Group
Dear Mr Hornsby,
Thank you for sharing your feedback with us, we are sorry to hear you are unhappy with ELM’s Management, ELM Group prides itself on charging fair management fees, our fee is one off and inclusive with no extra hidden costs down the line and we strive to provide great value for money for our customers, never taking commission on any of our services carried out through the service charge. Please can you reach out to our customer services team at customerservices@elmgroup.org.uk and share your concerns in more detail so that we can look into these.
Many thanks, the ELM Team.
On 15 June I sent the following email to an official of ELM Group. I received no answer. I live in a small - 16 unit - Beechcroft development in an Oxfordshire village. It is managed by ELM which claims it is an 'ethical' organisation. By agreeing to an annual service charge the residents have in effect signed a blank cheque. Each year the fee increases noticeably and the expenditure is beyond our control and sometimes outrageous and simply stupid. I see today [24.6.24] that a petition has been launched on change.org which seeks help from HMG in regulating this activity. My email was as follows:-
Dear Mr Duncan,
On 11 May I sent you an email listing my worries about the way in which your firm uses our money to manage The Sidings. I never received a reply but, then, I have never received replies to any email I have sent over the years.
A few days ago I was reminded by a fellow resident that a detailed breakdown of expenses in 2022-3 - a document no one at The Sidings had ever seen before - shows that ELM actually spent £600 to have a door repainted. The proposed budget for 2024-5 showed that you proposed to spend £224 per visit from a gardener who reportedly lives somewhere Heathrow Airport. These figures are outrageous and defy common sense.
I would respectfully remind you that ELM produces no profits from its own work. It produces nothing. You are in the same position as trustees because your job is to spend our money for our benefit. Of all the assinine acts committed by the various firms that have managed this estate since I moved here in 2019, the two cited above must be the most ludicrous and laughable. They seriously undermine the trust we have in your firm.
Hitherto the only recourse residents such as myself have had is to write emails which count for nothing. It seems to me that we are here dealing with important issues of moral - or ethical - responsibility and trust. We trust you to spend our money wisely. Is spending £224 to have the grass cut or £600 to have a door painted reasonable?
This is a problem that needs to be publicly aired to see if it is unique to The Sidings or more widespread. I have been urged to write to the BBC's Moneybox or You and Yours or to the Daily Mail because there may be other elderly people in the same situation. My first step will be to post this email on Trustpilot
Yours sincerely, J.E.B. Munson
Réponse : ELM Group
Dear Mr Munson,
Thank you for taking the time to share your concerns. We sincerely regret that your emails have gone unanswered, as clear and timely communication is a cornerstone of our service.
We encourage residents to engage with us directly during budget-setting periods and when we hold the budget meetings to discuss and address any concerns collaboratively.
We understand your frustration regarding the costs you’ve highlighted. Please rest assured that we aim to ensure all expenditures are necessary, reasonable, and transparent. Your feedback has been shared with our senior team for a thorough review.
If you could contact our customer services team directly at customerservices@elmgroup.org.uk, we would be happy to follow up with you directly to address the issues raised and restore your trust in our services.
Kind regards, The ELM Team
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