Emerylondon Avis 27

Do not use. Despite their name they are a small set up in Australia who use suppliers in China. I received an item completely different from what I ordered - very cheap, poor quality, defective. Customer Services took weeks to resolve trying to blag me along the way. I finally received a refund but it was painful and I had to be persistent.

DO NOT USE - a scam!! They deliberately give the impression that they are in London yet are based in China so expect customers to return defective items to China! Nowhere on the website does it state this. They send defective products which do not match the description on their website, refuse to refund or provide a paid-for Returns label, instead expecting the customer to pay to send the products back to China!! The Customer Service is like groundhog day as they keep trying to offer different things, only a % of the fully price or say you have to send it back yourself without any prepaid label.

Despite the “London” branding, items are fulfilled from China via a dropshipping model with limited cancellation flexibility once processing begins.

Placed an order nineteen days ago, order has still not arrived and despite contacting customer service on multiple occasions I am still non the wiser as to where my order is or when it might arrive. I requested an immediate refund to allow me to take my business elsewhere which appears to have been brushed off. Do not be fooled by free Royal Mail delivery, it appears items are being dispatched from China at the point of order so you might as well pop over to TEMU and make your purchase with a clearer expectation of delivery time frames. I was fooled into believing I was purchasing a high quality product shipped from London.

I ordered 3 door mats , 2 for outdoor and one for bathroom. I chose express delivery. Mislead by their brand name and their lack of transparency I thought they are a UK based business and I should get my items as advertised shortly. As they did not arrive I found out the items are being shipped from China and are made in China. The bathroom mat arrived 10 days later and a smaller outdoor mat a week later, appalling quality cheaply made and nothing like the photographs or descriptions. The third and the largest mat never delivered. I am in correspondence with the company which seems to be based in Australia to get a refund. Complete waste of time.