Emg Motor Group Avis 

We bought an MGHS PHEV car from EMG - MG dealership - Ipswich.
After it's first service , a 'Service Immediately' light kept coming on.
We contacted the service department and spoke to an assistant - JJ.
He didn't know exactly what this meant so promised to contact the technical department and get back to us.
We were reluctant to use the car in case it went into limp mode or in case something was wrong with the car and we caused damage.
Two weeks later we hadn't heard anything so we re- contacted JJ who said he hadn't heard from 'technical'.
He advised that he thought the car would be fine and that we could continue to use it although he still hasn't heard from technical.
He again promised to find a solution and call us back.
He didn't call us...over the next 2 months we called the dealership another 3 times.
On each occasion we were promised call backs.they didn't happen...and on the fifth call JJ said he would chase it up urgently and call us back later that day, or at least the following day.
Guess what ? - No call back.
I then contacted his manager, Nadine who did chase up a response from technical, and two weeks later I took in my car for the software to be re-set.
Nadine was very helpful and the car now seems fine, so far.
It was just disgusting for this to take nearly 3 months to sort.
It has really put us off buying another MG and, in particular, from Ipswich MG.

I had a really positive experience buying my car from EMG Mazda Cambridge. The team were friendly, knowledgeable, and never made me feel pressured at any point in the process. They took the time to answer all my questions and made everything straightforward from start to finish. The whole experience felt smooth and professional, and I’d definitely recommend them to anyone looking for a new car.

Mel and Paul where great from day 1.
I dealt with Paul for the sale and everything went to plan very happy and will recommend

Need a car that day. Phoned Andy as he was so helpful in the past he put me on to Dave and Harrison (in sales) I could not praise the service I received anymore totally outstanding nothing was a problem, I was in the showroom at 11 and drove away in my new car after doing a part exchange at 1.20 excellent service thanks to you all
Tony

The experience at EMG Kia Ely was fantastic because Aaron from the Ely branch was greet.
Explained everything very throughly.
The car was gleaming when I picked it up.
Great service.

They had the vehicle in I wanted to buy and when we booked an appointment for a test drive it was all positive from purchasing to handover. Alex the sales tech went above and beyond along with some of the other Team members. All queries were dealt with positively.
I would recommend this dealership and I would go back as and when I need to replace a vehicle.

From the moment we turned up unannounced to enquire about a car we'd seen on the EMG website to the moment we drove it off the forecourt a week later, we were looked after so well by Alfie, Harry and the entire team. They took care to understand what we needed and were very clear about our options and the different ways they could help us. We're delighted with our new (used) car and won't hesitate to recommend EMG to anyone looking for a car. Many thanks!

Very happy with car and sale personal.when we went to use the car the first time one of the key fobs don't work.Have contacted garage twice they haven't resolved the issue

Although the dealership is being refurbished to reach modern standards, all the staff I encountered were friendly, approachable, and knowledgeable.
I was happy with the process, and found the car that sorted my requirements

Excellent service. No pressure, listened to what I wanted and explained everything clearly

My experience at EMG Kia Ely was memorable because Matthew Wren who dealt with me was very friendly and professional and told me everything I needed to know. Other staff I spoke to at kia Ely was also very helpful. I can highly recommend if you are looking for a new Kia.

Buying a car from Ryan & the team at Kia South Cambridge was a really pleasant experience. I'd recommend them to anyone looking for a new or great value used car.

Avoid. Lies

Had a great experience with Emg Ely, from initial call for a test drive they were very attentive and courteous. The whole process of buying my car was very easy, im very happy with the service from all of the team.

I was lied to when buying a car, just like many people here. They are scammers. I bought my Mazda 6, which the seller promised was in perfect mechanical and bodywork condition. Three days after the purchase, rain washed the paint off. They initially told me to repair it at their own expense, but when I gave them a quote of £2,800, they said they would do it at their own expense. It turned out the car had been completely repainted, and there was over 2mm of filler on the structural elements (the sill). When I called, they hung up. I haven't heard anything concrete back in 10 days; they keep brushing me off. I went to them to have it looked at and still haven't heard anything concrete. When I called, I was told someone would call back, but they never did. They're busy scamming people. When you buy a car from them, they make it seem like you're buying a perfect car with no flaws, but you're buying a piece of junk. When you go to buy a car from them, get a paint sensor, and if you have any doubts, hold off on buying. I hope someone will take my advice because if I had known what I found out after 3 days, I would never have bought this crap.

I had a great experience at EMG Kia Ely because the staff took time to understand my needs, were knowledgeable about the vehicle and very helpful indeed. Collection of the car was just as smooth and I am delighted with it.

Great experience from start to finish. We travelled from outside Cambridge with our kids, and everything was well prepared for our visit, which made the day much easier for us as a family.
Thank you to Youssif for looking after us. We really appreciated being able to have separate test drives so both my partner and I could properly try the car while the kids waited.
Friendly, professional service with no pressure. Would happily recommend.

**Update**
Changed my review to 5 stars after receiving exemplary customer service. They've gone above and beyond to fix my problem, apologise for the initial confusion and service, and to make sure I was happy. I said I would come back and amend the review if they followed through on their offer and they absolutely have.

I had initially written a 1 star review based on my experience. To cut a long story short, I received my car back from them with a fault it didn't previously have and was told I would be charged extra to then have it investigated. It was a really poor experience and not one that reflects my usual experience with EMG.

I later received a call from the after sales manager, Matt, who was very apologetic and was looking to make things right. He offered to come and collect the car from home to help me out, so I wouldn't have to travel and could keep working from home. They took it in, diagnosed and fixed the issue and waived any costs involved. In Matt's own words they'd "much rather pay the costs themselves if it means keeping a customer happy". They also valeted the car inside and out, simply as a courtesy - that was a very much appreciated extra.

I've been a customer for a long time with EMG and I must say that my initial treatment seemed very out of character for them. The extent they've gone to to try and resolve the issue (and then make up for it further) is very impressive. Thank you, Matt in particular, for all of your effort. I really couldn't ask for any more and can see how much trouble you've gone to to make this right. I now have a sparkling clean, fully working car and am very happy.

Yes, I will definitely be back now as a returning customer.

Bought our sportage from the guys at EMG kings lynn.
The salesman Micheal was great and answered everything we were asking for.
The whole process was easy and would definitely recommend.
Will definitely be hoping they are as great at fixing any issues going forward with any warranty claims.

The Sales rep I dealt with at EMG Haverhill was excellent to deal with. They were very professional, were open to negotiating abd were very fair.
I would definitely recommend them and I would happily buy another car from them again.