Emiblue Avis 

Réponse de Emiblue

ll y a 2 jours

Hello,

we’re sorry to hear that you placed an order but have not received the information or updates you expected.

We would like to have your order status and any previous messages reviewed so we can understand what has happened. For your privacy and security, please do not post your email address, home address, or other personal information publicly on Trustpilot.

If you receive a private information request through Trustpilot, please provide your order number and the necessary details there so your order can be located and investigated.

We apologize for the lack of information and communication.

Kind regards,
The Helvika Team

Réponse de Emiblue

Actualisé il y a 2 jours

Hello,

thank you for sharing your experience. We’re very sorry to hear how disappointed you are with both the product and the delivery.

You expected the item to perform as presented in the advertisement, including the described smoke, taste, and smell, but you report that the product you received did not meet those expectations. We also understand your frustration with waiting approximately 20 days when you expected a much shorter delivery time.

We would like the product you received, the advertising information available at the time of purchase, and the delivery timeline to be reviewed. For your privacy, please do not share personal or order information publicly. If you receive a private information request through Trustpilot, you can provide your order number and the necessary details there so the case can be investigated.

We apologize that your experience has been so disappointing.

Kind regards,
The Emiblue Team

Réponse de Emiblue

30 juil. 2026

Hello,

Thank you so much for your kind words. We’re genuinely happy to hear that everything arrived as advertised and within the expected timeframe, and that the order updates helped give you peace of mind along the way. Your support truly means a lot to us.

Warm regards.

Réponse de Emiblue

28 juil. 2026

Hello,

We’re very sorry that your order has not arrived and that you have repeatedly been asked to provide information you already submitted. We understand how frustrating and unacceptable it must feel to send your contact and address details several times without receiving meaningful assistance.

Please share your order number and the email address used for the purchase through Trustpilot. We will use these details to investigate the missing delivery and review the previous communication so your case can be handled properly.

Kind regards.

Réponse de Emiblue

30 juil. 2026

Hi,

We're sorry to hear that the mouse traps did not meet your expectations and that your order took longer than expected to arrive. We understand how disappointing this experience must have been.

We'd like the opportunity to review your order and better understand what happened. If you could share your order number or the email address used for your purchase, we'll investigate your concerns and do our best to find a suitable resolution.

Thank you for taking the time to share your feedback.

Réponse de Emiblue

30 juil. 2026

Hi,

Thank you for taking the time to share your experience. We're delighted to hear that your order arrived within a reasonable timeframe and that you appreciated the frequent updates throughout the process.

We truly appreciate your feedback and hope to serve you again in the future.

Réponse de Emiblue

30 juil. 2026

Hi,

We're sorry to hear that your order took longer than expected to arrive and that the tracking information did not meet your expectations. We understand how frustrating that can be.

We'd like the opportunity to look into your order and better understand what happened. If you can share your order number or the email address used for your purchase, we'll investigate your concerns and do our best to help.

Thank you for taking the time to share your feedback.

Réponse de Emiblue

30 juil. 2026

Hi,

We're sorry to hear that your order hasn't arrived and understand how frustrating this situation must be. We'd like the opportunity to investigate this for you.

Please contact our support team with your order number or the email address used to place your order so we can locate your purchase, check the delivery status, and assist you as quickly as possible.

We appreciate you bringing this to our attention and look forward to resolving this for you.

Réponse de Emiblue

30 juil. 2026

Hi,

We're sorry to hear that the glasses didn't meet your expectations. We understand how disappointing it is to receive a product that doesn't feel like the quality you were expecting.

We'd like the opportunity to look into this and help make things right. Please contact our support team with your order number or the email address used to place your order so we can review your case and work toward a suitable resolution.

Thank you for sharing your feedback, and we hope to have the chance to assist you.

Réponse de Emiblue

31 juil. 2026

Hello,

Thank you very much for your 5-star review! We truly appreciate your support and are delighted to know you had a positive experience with our print services.

We look forward to serving you again in the future.

Kind regards,
The Emiblue Team

Réponse de Emiblue

30 juil. 2026

Hi,

We're sorry to hear that your experience did not meet your expectations. We understand your concerns about the delivery time, the quality of the glasses, and the return process.

We'd like the opportunity to look into your order and better understand what happened. If you could share your order number or the email address used for your purchase, we'll review your case and do our best to find a suitable resolution.

Thank you for taking the time to share your feedback.

Réponse de Emiblue

10 août 2026

Hello,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you’ve been waiting nearly a month for your order. We completely understand how frustrating and concerning it can be to wait this long without receiving your purchase.

We’re also sorry that this experience has caused you to lose confidence in us. This is certainly not the impression we want to leave with our customers. We would appreciate the opportunity to look into what has happened with your delivery and help find a suitable solution.

Thank you again for your patience and for bringing this to our attention. We genuinely appreciate your feedback and hope we can help make this right.

Warm regards.

Réponse de Emiblue

10 août 2026

Hello,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you were disappointed both with the long delivery time and with the quality of the item you received.

We completely understand how frustrating it must be to wait so long for an order, only for the product to arrive and not meet your expectations. We sincerely apologize for the disappointment and inconvenience this experience has caused you.

We take customer feedback seriously, particularly regarding product quality and delivery, and your comments will be taken into consideration as we continue working to improve our products and service.

Thank you again for your honest feedback and for bringing your concerns to our attention.

Warm regards.

Réponse de Emiblue

10 août 2026

Hello,

Thank you for taking the time to share your concerns with us. We’re sorry to hear that the information you found online has caused you to question your confidence in shopping with us.

We understand how important it is for customers to have access to clear, transparent, and trustworthy information before making a purchase. We take concerns like yours seriously and appreciate you bringing this to our attention.

We’re always working to improve the experience we provide and to address customer concerns as openly and helpfully as possible.

Thank you again for your feedback and for giving us the opportunity to respond.

Warm regards.