Our new sofa had the back legs pointing the wrong way and Emmiera were appointed to make the safa good. We were quickly given a date for the work which was four weeks away. When the day came the t... Voir plus
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Lisez les avis des autres
Professional man came out and immediately saw what the problem was with our new chair and sofa. Legs not secure and on the wrong way. He quickly solved the problem and was very respectful of us and pr... Voir plus
This is the second time they have come to my rescue, to correct silly mistakes by household members. Both times, the repairs were carried out in a professional manner. I'm very glad they are on hand t... Voir plus
Gary, the Technician from Emmiera visited us today to fix a problem with a Swivel Chair we purchased from Argos. Gary was very polite and friendly and very respectful of our other furniture and proper... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Coordonnées de contact
Royaume-Uni
- emmieragroup.com
4,6
Excellent
11 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Andy came to me on 14 April and…
Andy came to me on 14 April and presented a lovely person but further lead me down the garden path by telling me my furniture was indeed faulty, the footstool did not match the sofa, was too tall for comfort, even made his hips hurt etc and on Sunday (19th) I get an email from Novuna (finance company) saying Andy's report states NEGATIVE/NO FAULTS. LIARS, all of you! CLEARLY paid by the opposition to cover for them!
14 avril 2026
Avis spontané
Professional Job done
Professional man came out and immediately saw what the problem was with our new chair and sofa. Legs not secure and on the wrong way. He quickly solved the problem and was very respectful of us and property. Thank you Emmiera
16 avril 2026
Avis spontané
This is the second time they have come…
This is the second time they have come to my rescue, to correct silly mistakes by household members. Both times, the repairs were carried out in a professional manner. I'm very glad they are on hand to really help. I have no problem highly recommending them.
17 avril 2026
Avis spontané
Engineer was very professional
Engineer was very professional, pleasant and tidy. Arrived on time.
17 avril 2026
Avis spontané
Came out to fix chair today only job…
Came out to fix chair today only job not completed as needed a longer slot so have to come back took day off work not impressed
16 avril 2026
Avis spontané
I was very pleased with the service…
I was very pleased with the service that i received, due to being unable to reattach the bolt to the spring mechanism on my manual recliner chair. The technican who came out, was very friendly, professional and the job was fixed in no time.
16 avril 2026
Avis spontané
top quality
top work with our recliner the technician was professional courteous polite and did the job in 30 minutes absolute quality thank you so much
17 avril 2026
Avis spontané
Not a reputable company
Was quoted £130.00 to replace one broken spring on a sofa and £260.00 to replace two !!!. What a total rip off and the springs were not in stock either and they wanted payment in advance and they couldn't give me a date for repair ??
Got another mobile upholster with 40 years experience to replace two springs etc for £120.00 all in .Super job done .
I will leave you
to draw your own conclusions. Clearly I was being conned
16 avril 2026
Avis spontané
Outstanding customer service
The service we received from the engineer was outstanding. He was incredibly friendly, professional, and clearly went the extra mile to help us.
The part that had previously been delivered was incorrect, which would have meant a lot of additional hassle in arranging a replacement. However, the engineer offered to try and repair the damaged part himself to save us both time and inconvenience. Thankfully, he was able to fix it successfully.
He also took the time to give us helpful advice on how to care for our leather settees, which we really appreciated.
I would definitely recommend this service to friends and family.
16 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you very much for taking the time to leave such a kind and detailed review.
We’re delighted to hear that our technician provided outstanding service and made such a positive impression. Going the extra mile to minimise inconvenience for our customers is something we take great pride in, so it’s wonderful to know this was reflected in your experience. We’re especially pleased that he was able to successfully repair the part and offer helpful advice on caring for your leather settees.
Your recommendation truly means a lot to us, and we’ll be sure to pass your feedback on to the engineer involved—it will be greatly appreciated.
Thank you again for choosing us.
The Emmiera Group Team
Excellent customer service
Needed foam replacing for a chair the service has been excellent from start to finish thank you
15 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you for your lovely feedback!
We’re really pleased to hear that you were happy with the service from start to finish and that the foam replacement for your chair met your expectations. Providing excellent customer service is very important to us, so your kind words are greatly appreciated.
Thank you for choosing us, and we hope to help you again in the future.
The Emmiera Group Team
The person that came to sort out the…
The person that came to sort out the issue was very professional great service keep it up 👍
14 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you for your great feedback!
We’re very pleased to hear that the person who attended was professional and provided great service. Your encouragement really means a lot to us, and we’ll be sure to pass your comments on to the team.
The Emmiera Group Team
All arranged for engineer to come out…
All arranged for engineer to come out very quickly and all sorted in minutes
14 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you for your positive feedback!
We’re delighted to hear that everything was arranged quickly and that our technician was able to resolve the issue in just a few minutes. Providing a prompt and efficient service is something we always aim for, so it’s great to know this was your experience.
Thank you for choosing us.
The Emmiera Group Team
Professional with good communication
Professional with good communication. Technician was professional and quick. Highly recommended.
16 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you for your fantastic feedback!
We’re very pleased to hear that you found our service professional and that communication met your expectations. It’s great to know the technician was quick and efficient, and we truly appreciate your recommendation.
Thank you for choosing us.
The Emmiera Group Team
Professional and efficient.
Professional! From initial contact to completion of issue Emmiera were immensely professional, courteous and knowledgable in all communication and completion. The technician kept us updated on his arrival time, was courteous and removed his shoes - always appreciated! He quickly identified the problem which was a sofa arm not connected quite right leaving a gap in recliner. He was very mindful of not scratching flooring as he moved sofa and ensured everything was put back as he found. Quickly resolved and completely satisfied. Wish all companies were as efficient and professional! 😊
16 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re absolutely delighted to hear that your experience with Emmiera was professional and efficient from start to finish. Clear communication, courtesy, and care in our customers’ homes are extremely important to us, so it’s wonderful to know these were aspects you particularly appreciated—from arrival updates to removing shoes and protecting your flooring.
We’re also pleased the technician was able to quickly identify and resolve the issue with your recliner sofa and leave everything exactly as it was found. Your complete satisfaction truly means a great deal to our team.
Thank you again for your kind words and recommendation—it really does motivate us.
The Emmiera Group Team 😊
A very polite and knowledgeable engineer
Gary arrived as agreed, very knowledgeable and able to rectify the problems straight away. The sofa is now exactly as it should be nice and straight
16 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you very much for your kind feedback.
We’re delighted to hear that Gary arrived as agreed and was able to resolve the issue straight away. His knowledge, professionalism, and polite manner are qualities we really value, so it’s great to know these stood out during your visit. We’re especially pleased that your sofa is now exactly as it should be.
We’ll be sure to pass your comments on to Gary—he’ll really appreciate them. Thank you for choosing Emmiera.
The Emmiera Group Team
Great service and workmanship
Great service and workmanship.
A pleasure to have Jason here to restore our furniture to showroom stabdards.
His workmanship was second to none, carried out by a genuinely lovely person.
16 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you for such a wonderful review.
We’re thrilled to hear that you were delighted with both the service and workmanship Jason provided. Restoring your furniture to showroom standards is exactly what we aim for, and it’s fantastic to know that his skill, care, and friendly manner made the experience such a pleasure for you.
Your kind words mean a great deal to us, and we’ll be sure to pass this feedback on to Jason—he’ll be truly appreciated.
Thank you again for choosing Emmiera.
The Emmiera Group Team
A*****
The gentleman who called to out to our home was 5*. A lovely guy, great communication and extremely pleasant.
The company had the issue fixed within 5 days, I would definitely take this insurance again.
15 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you very much for your ⭐⭐⭐⭐⭐ review!
We’re delighted to hear that the engineer who visited was so pleasant, communicative, and professional—it’s exactly the experience we aim to deliver. We’re also pleased that we were able to have the issue resolved within such a short timeframe.
Your confidence in choosing our insurance again truly means a lot to us, and we really appreciate you taking the time to share your experience.
Thank you for choosing Emmiera.
The Emmiera Group Team
Useless
Useless when it comes to coming to inspect your mattress. Firstly they don't call to specify when they will come. Secondly they take a few ridiculous measurements on the mattress and take pictures of themselves or their hands on the mattress to just show that it's fine... They did not inspect anything inside the mattress nor evaluate its quality appropriately. Pretty rubbish service here....
16 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were unhappy with your experience and appreciate the opportunity to clarify our inspection process.
All mattress inspections we carry out are conducted strictly in line with the manufacturer’s guidelines. These guidelines determine the approved method of assessment, which typically involves external measurements, visual checks, and photographic evidence to identify issues such as settlement, sagging, or structural faults. Unfortunately, mattresses cannot be opened or internally dismantled during an inspection, as this would cause damage and invalidate any potential claim.
Photographs and measurements — including images showing applied pressure — are required by manufacturers as evidence to assess whether the mattress falls within acceptable tolerances. While this may not always appear thorough from a customer perspective, it is the recognised and standard process set by the manufacturer, not our own discretion.
We are sorry if communication regarding the visit did not meet expectations, and we will certainly take this feedback on board to review how we can improve the customer experience going forward.
If you would like us to review your case further or explain the findings in more detail, we would be happy to assist.
The Emmiera Group Team
Our new sofa had the back legs pointing…
Our new sofa had the back legs pointing the wrong way and Emmiera were appointed to make the safa good. We were quickly given a date for the work which was four weeks away.
When the day came the technician turned up in the 2 hour window as set by Emmiera the day before.
The sofa was checked and photographed and inspected carefully before the sofa was fixed. The technician then checked our other new sofa to make sure it was perfect too.
An excellent experience with a careful and thorough technician.
15 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you very much for taking the time to share such a detailed review.
We’re pleased to hear that the issue with your sofa was handled smoothly and that you were quickly given a confirmed date for the work. It’s great to know the technician arrived within the allocated time window and carried out a careful and thorough inspection before completing the repair.
We’re especially pleased that the technician also took the time to check your other new sofa to ensure everything was as it should be. Providing a thorough and considerate service is something we take great pride in, so your feedback is truly appreciated.
Thank you for choosing Emmiera—we’re delighted you had an excellent experience.
The Emmiera Group Team
Sofa repair was carried out to an…
Sofa repair was carried out to an excellent standard by a friendly guy, really happy with the service. Great communication thoughout, no issues at all.
15 avril 2026
Avis spontané
Réponse : Emmiera Group
Thank you for your lovely feedback!
We’re really pleased to hear that the sofa repair was completed to an excellent standard and that you were happy with both the service and communication throughout. It’s great to know our technician’s friendly approach made the experience even better.
Thank you for choosing Emmiera, and we’re delighted there were no issues at all.
The Emmiera Group Team
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