Empower Pharmacy Avis 

First off, the customer service department is stellar. Every time I’ve had a problem (which is often) they have gotten to the bottom of it and had it resolved in one phone call.

The problem apparently lies in the pharmacy itself. I submitted a refill request on 3/27/24 via the Empower website. There were 0 refills remaining, and general procedure is for Empower to contact my physician, who will then write a new prescription. Empower did not contact my physician, nor did they contact me to say there was a problem. Now I am out of meds, and will have to wait 7-10 days for it to be filled and delivered.

This not the first time I’ve had trouble getting a script filled, nor is it the last I fear

As a professional in a healthcare field this pharmacy has a lot of products and medicines available for help patients to recover their health and lifestyle.

They're okay. I know they have had several inspection issues per the FDA website, but nothing glaring. Slow processing times. Sometimes you have to follow up on an order just to get movement on it. I do believe after this set of medication I will use another place.

Prescription received by Empower March 11. continuous back and forth with Empower to Dr on the prescription. different formats requested each time making it impossible to rectify order. I called four times with long hold times, Empower asked for new data each time. My Dr.'s nurse called but can't wait 45 min on a line. Massive fail!!! This company has had these issues for years and they DON'T CARE.

Horrible pharmacy. There systems to run a business are very flawed. Pts medications are always late. Eventhough you pay the delivery fee for overnight, even 2 day delivery is late. The medication reives warm. I have been on the phone waiting on a pharmacist for over 55 minutes. So disappointed in this company.

Thank you, Karyme Ramos for helping me with my Rx! I appreciate your kindness ✌🏻

Unorganized and unprofessional. I called several days in a row about an order that they told me they didn’t have but they had received the order the previous week! The provider sent me a screenshot of the order and this pharmacy lied to me for a week.

I have only had one experience with them and that was good, except they charged a ridiculously high amount for shipping 3 little pills. Shipping charges are a rip-off! Packaging overkill for shipping 3 little pills.

Spent a ton of money. Send injectable meds with no syringes. For the price I was charged they should have been included.

First, does anyone speak English that is employed there? received rx with absolutely no instructions, there are 2 different vitals different strength, i have been holding 1 hour 2o min as next in que. This is unbelievable service!

was not able to reach them from Jan 2023-May 2023, had over 40 hours in hold time and never spoke to anyone.

Responsible and diligent! Great communication.

Been waiting over 2 weeks for refill on semaglutide.every time you call they can’t give an update on shipping.but they want you to pay before they send your prescription back to pharmacy to be filled.

I had 2 refills on my prescription and when I called them to get it refilled, The pharmacist told me that I will have to pay my provider first before I get my refills does not sound legit.
So what is the point of having to refill if I can’t get it filled.

Used to be so good. Now they're rude. Slow. Hour wait to speak to someone. Days and days to process a prescription.

Used to be terrific, now terrible. I rely on injectable B Vitamins and Empower is about the only place in the US to get them. Needed a refill, but after sitting on hold for over two hours two days in a row, a gave up and filled out their online refill form. Oh they took the money (over $200 for 2 vials) fast enough but have I received it? No. Over a week now. I’m totally out now and looking for an Indian source going forward I guess. Yes, I complained online but you might as well write that on a sandy beach for all the good it seems to do. The company is going to lose their patient base in a hurry. I know I’m unlikely to ever use them again. If I can find another supplier, I’ll be gone.

I will always report horrible customer service and this is bad. If you do not sit on hold the 1 1/2 to 2 hours to pay for the prescription it will not be ready and you will wait another 1 1/2 hours. Good knews is that includes their paperwork screwups. The bad knews is they try to lie to you about it. They do not know their head from their behind. I complained to a black female manager but.it was obvious she could care less. It was a sad and pathetic experience. That is 2 of 2. They forget who keeps the lights on for then.

I call and call and never get a person on the line. This is extremely frustrating trying to complete an order, been calling for 3 days now, this is nuts trying to get in contact with your company truly passing me off. Answer the damn phone for christ sakes. Recording over and over again. Colbert Shaw 254 289 9166. I need to complete my order been almost 2 weeks. Unreal...

My husband and I get our hormone prescriptions from this business and while the products are terrific, the shipping time and response time from them are both unacceptable. The calls need to be returned in a more timely fashion when we are checking on our orders and the orders need to be processed and shipped more quickly. The doctor's office we go through says this is a continuous problem with this pharmacy. Tighten it up, Empower! We need your "goods" - just faster!

This was not your typical compounding pharmacy. The moment I walked in, I saw plaques covering the entire room. There had to be at least 200 of them! Anyway, I picked up my script. The pharmacist was knowledgeable and went over everything with me. This is the way all pharmacies should be!