EndNote Avis 219

Good options for references and content formatting. Responsive program, old glitches now fixed.

I had an issue with upgrading to EndNote 21 from a previous version. I did not install it correctly because I was unaware that I needed the old version's code to upgrade. The customer service rep was extremely helpful, walking me through the solution and ensuring that everything works perfectly. All customer service should be this good.

Excellent customer service and support. Good basic citation formatting, but some manual editing is still needed for APA 7 style. Integration with library and data base search varies.

A great research tool makes writing a pleasure, not a chore. Stores all of my references and articles in one place that I can access anywhere in the world.

I have had repeated problems with the program but have just given up trying to talk to official Endnote representatives. The service I have received is very limited and poor--I got more help from just googling and finding other consumer responses. I'm still struggling just to utilize the program. Outsourcing your consumer representatives is both offensive and ineffective.

Daily researcher and need a reliable bibliographic search program.

Easy learning curve and simplicity of use.

EndNote has always been a simple, straightforward pleasure to use, including the purchase, download and integration process

After many years, it still lacks an android version. To be able to edit pdf from a tablet nowadays is a must, and competitors just give this possibility.

Awful—almost unusable. Not user friendly at all. Doesn’t do what it should, which is to make your citations easily accessible in a logical manner.

Quick response time and good resolution of issue

Costumer service is excellent, software is running smoothly and it is user-friendly.

The support was helpful and necessary. I thought I lost a large segment of my library, and they were able to restore it completely. I have over 1000 books in my library so the help was greatly appreciated.
Thanks again!

End Note is, so far, the best way to keep track of references and interesting papers for my line of research. It is easy to use and allows for a lot of information to be at hands length. I only use some basic features of it but it is good enough for me.

First, I was writing my first scientific papers without a computer, so formatting the citations and references was a huge pain and reviewers often found problems with commas or other punctuation. Ugh. I bought EndNote when it first came out back in the '80's and never looked back. EndNote is a great program that makes organizing PDFs a snap, cite while you write, change formatting, etc. The improvements over the years (e.g., clicking a button to get PDFs) have be the icing on the icing of a great cake. I would like to have a greater proportion of PDFs "linkable" with a "click" although that probably has more to do with journals than with EndNote. I really have no complaints!

I still have yet to be able to transfer my EndNote6 library to EndNote20. The instructions provided on the website are unclear and insufficient. I'm frustrated that I will likely have to call customer service and speak to a technician on what was touted to be a seamless transfer process.

I purchased EndNote20 on Feb 13, 2023, and approximately a week or two later, you sent me a message noting the new version (EndNote21) was being released; and that I should purchase it (preorder). Not cool. I should have been grandfathered into the new one since it was only a week later. To that end, I have chosen not to use the product; it just sits on my computer. I wish I could give a good review and possible constructive criticism of the product but... Disgruntled customer.