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End of Lease Cleaning Experts Sydney Avis 4

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TrustScore 3 sur 5

3,0

Service de ménage à domicile
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À propos de l'entreprise

  1. Service de ménage à domicile
  2. Service de nettoyage de moquettes
  3. Service de ménage

Écrit par l'entreprise

Comprehensive End of lease cleaning packages based on the client's requirements. With our cleaning experts, specialized in End of Lease cleans, we have proudly maintained a high success rate in getting the bonds returned. Our End of Lease cleaning services come with a warranty. If there are cleaning concerns we will reattend and fix them for free. Trusted and endorsed by 100+ property managers in Sydney.

Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

4 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 1 sur 5 étoiles

DO NOT USE

DO NOT USE. absolutely the worst experience ive had leaving a property. Was quoted wrong and tried to clarify what i needed, which we thought had been fixed. The initial quote (wrong) was then done and now they want more money to do the job i initially asked. Ive never experienced a business this bad at customer service or taking responsibility for their mistake. My end of lease has now cost over $600 because of them. You'll be treated like a child and accused of being the one who made a mistake. DO NOT USE. Not only did they do the wrong service, they left a few areas unclean and now have to go back to do a simple task. A task that should of taken 1 hour and $170 has now taken a week and over $600 to them.

7 août 2023
Avis spontané
Noté 1 sur 5 étoiles

DONT WASTE YOUR MONEY AND TIME ON THIS…

DONT WASTE YOUR MONEY AND TIME ON THIS COMPANY!! This company was engaged to provide exit lease cleaning for my moves, the quote was originally 420+gst and with many hidden cost, I ended up paying 682 aud. ON TOP OF THAT, they did not do a proper job and left the whole apartment smell like urine and did not advise me that their service does not provide steam cleaning (AS THEY SHOULD as a professional cleaners AFTER I specifically told them to remove the stains on the carpet)

The agent decided to charge me 500 aud for carpet replacement, and I had to go through stressful process to rectify this. I contacted the company to request investigation for this urine smell, all I get was “the cleaner did not smell anything” and ignore my request to further investigate. After paying 682 aud, I need to further engage another cleaning company for 240 aud to clean up their mess. Please do your self a favour and stay far away from this company.

14 mai 2023
Avis spontané
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Réponse de End of Lease Cleaning Experts Sydney

Hi Ee,
Thank you for your review and apologies for your experience.

As per your quote request, we quoted you for basic end of lease cleaning and pest control services only which amounted to $420 plus GST. Quote for carpet steam cleaning was not requested.
On cleaning day, our team was on site, but you asked to reschedule for the next day. Even though our minimum callout charge is $120 plus GST, we charged you $50 plus GST only for the rescheduling fees.
While our team was on site, our team notified you of the additional charges for the extensive cleaning required(wall washing and pet hair removal) and was commenced after your approval.
We received an email from you 9 days after the cleaning was done, complaining about some missed cleaning and smell of pee This is past our warranty period of 72 hours, but we agreed to return to fix the missed cleaning issues. Also, we offered to steam clean the carpets and deodorize the rooms for an additional charges of $140 plus GST.
We did not hear back from you to discuss about the solutions we offered.
After another 4 days, we received an email from you implying a need to engage another company to deodorize and steam clean the carpet for $240.

The paid amount $682 was for End of lease cleaning of the property, pest control services and additional cleaning as mentioned above and excluded the carpet steam cleaning.

We did the best we could for everything else but as the carpet steam cleaning service was not included in our initial quote, we could not do much about it.
We offered a resolution and acted reasonably under the circumstance.

Should you have any further queries, or would like to discuss this, please do not hesitate to contact us.

Noté 5 sur 5 étoiles

Excellent service

Excellent, professional service, quick to respond with our queries. Move out cleaning service was detailed.
The staff they've sent for cleaning job was fantastic both professional and friendly. They are reliable and totally trustworthy
I'd highly recommend End of Lease Cleaning Experts Sydney to anyone.

24 août 2022
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Réponse de End of Lease Cleaning Experts Sydney

Thank you for your kind feedback Darija.

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