Endurance Beds Avis 

131
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 4 sur 5 étoiles

More comprehensive written instructions for assembling a double bed would have been more helpful. It’s also not clear from instructions which way up the side supporting panels should be. Otherwise p... Voir plus

Noté 4 sur 5 étoiles

Really liked the bed when it arrived, particularly the colour. The slats are very heavy duty and it was easy to out together except no instructions for the middle support for the Super King size we... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Well packaged to prevent any damage. It took about 30 mins to unpack and layout pieces. It took about 30 mins also to assemble the pieces. It was a considered purchase but on reflection. Good choice M... Voir plus

Noté 4 sur 5 étoiles

Beautiful bed, Hannah was great and super helpful with my custom order. Their delivery company was awful though and actually broke the bed whilst attempting to assemble. My husband was able to fix it... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de lits
  2. Magasin de meubles de chambre à coucher
  3. Magasin de matelas

Écrit par l'entreprise

Endurance Beds are a family run, online only retailer specialising in bespoke, well-crafted beds and comfortable, supportive mattresses based in the UK. Our range includes wooden beds, metal beds, upholstered beds (including bedsteads, ottomans and divans) and bunks. We have a wide selection of products on our website with many different sizes available as standard. If you were looking to create custom sizes, we can accommodate this. You may require this service if you were fitting a bed frame in a specific space or was looking for a long-term space-saving solution for your growing children. We also offer custom finishes on all products. Whether that be a Farrow and Ball painted finish on our wooden beds or a fabric for your upholstered bed base to match the interior of your bedroom. We are confident in our selection of products as we have taken time to source reliable manufacturers who are both flexible with their design and provide quality, long-lasting products. All products are made-to-order. In addition, we manufacture all the metal bed frames at our site here in Norfolk. To give our customers the confidence to purchase from us, we offer a 12 year guarantee on all bed bases. We owe this to the premium materials used by our experienced manufacturers and our own engineers. Our customer service team are on hand to speak with you about your requirements.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

131 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(131)

25 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Bunk bed order

Very helpful throughout the whole ordering process. The bed is great with a really good bespoke colour finish.
Delivery was also made on the day exactly as I had asked for whilst ordering.

14 novembre 2024
Noté 3 sur 5 étoiles

I had a mixed experience with Endurance…

I had a mixed experience with Endurance Beds. The customer service was very helpful, promptly responding to my inquiries and assisting me with an accidental order issue. The adult wooden bunk beds I ordered were well-made and looked great. However, the delivery process took over six weeks, and I had to chase up for updates. While the delivery team was efficient and polite, the experience could have been smoother. The beds were solid and required some effort to assemble due to unclear instructions. Overall, a decent experience with some room for improvement.

30 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Superb Quality Bed Frame and Service

Just wanted to say we finally received our bed frame last Saturday and assembled it.

It's fantastic! The custom dimension seems to be spot on with what we discussed and love the quality of it. So sturdy and not a single creak from it when using it - such great quality!

Plus just like to add my thanks to Hannah and Shane in dealing.

Best regards

1 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Delivery of Mattress disasterous

Purchased 7 foot cotwold style bed and accompanying mattress. I received a call from the company not long after the purchase to ask if I wanted to put a zip in the mattress for an extra £150 as the courier may damage it in transit. I was confused so just stated 'don't damage it in transit' please. Bed arrived and is of really good quality- sturdy, looks good and the delivery was spot on. The mattress delivery was a disaster, for a 7 foot heavy duty mattress the two slight looking guys could barely lift it off the ground. I was informed at that point that a zip would have been handy to fold it so that it could be easy moved up two flights of stairs. It would have been nice to have been told that on the call I received. They had the audacity to charge me £75 to get it redelivered with two strong fellas this time. These guys had no problem but the mattress had to be folded to get it up the stairs voiding the warranty and there is a slight dent in the middle now. It'a shame as the bed was perfect

22 octobre 2024
Logo de Endurance Beds

Réponse de Endurance Beds

Thank you for taking the time to share your feedback with us. We’re pleased to hear that you’re happy with the quality and design of the 7-foot Coxford wooden bed and that the bed delivery itself met your expectations.

However, we regret that the mattress delivery didn’t meet the same standard and understand the frustration caused by the lack of clarity surrounding the zip option. For large, heavy-duty mattresses—particularly in a size like this—our team occasionally recommends adding a zip to make manoeuvring up stairs or through tight spaces easier. Unfortunately, it seems the reasoning behind this recommendation wasn’t explained clearly enough, and we’re sorry for any confusion.

Regarding the delivery service and subsequent charge for redelivery, we sincerely regret that the experience fell short of your expectations. We always aim to deliver a seamless service, and we’re sorry that you were left disappointed, particularly with the impact on the mattress warranty and the reported dent.

It is the customers responsibility to confirm accessibility especially when ordering an over-sized mattress. We cannot be held liable for the fee's accrued for failed deliveries where mattresses cannot make it to the room of choice and are returned by the couriers. Our couriers do seek customers confirmation before attempting to 'force' the mattress into otherwise inaccessible areas.

I apologise that this delivery was not completely seamless. We do learn from every experience and will aim to be more clear in terms of our zip and link service.

Noté 5 sur 5 étoiles

Great bed, good packaging

Great bed, good quality. Arrived in 3 weeks after order.
It was well wrapped - there was a nick on the packaging, which went through 3 layers of the foam wrap, but didn't get through the cling film and bubble wrap, leaving the wood untouched.
We assembled it ourselves in about 3 hours following the instructions

4 novembre 2024
Avis spontané
Noté 4 sur 5 étoiles

Fabulous solid bed

Fabulous solid bed - no creaking! I must have looked at every UK beds website before settling on this one. More expensive but worth it. I've taken off one star because 1 of 4 drawers arrived damaged - but it was picked up and replaced without a quibble.

2 octobre 2024
Noté 5 sur 5 étoiles

Excellent service

Excellent service. We wanted the bed as soon as possible and the staff were most helpful and made sure it happened. The bed is excellent and we are very pleased with it. Thank you.

24 septembre 2024
Noté 5 sur 5 étoiles

Adult Wooden Bunk Beds

Adult Wooden Bunk Beds- Very well made bed & they look great. Customer service was fantastic as they called me straight away when I had accidentally ordered the wrong size mattress so that it could be rectified. Delivery is done by an external company but lots of options available and they were efficient, polite and on time , with a call being placed 30 minutes to check I was still Ok with delivery.

2 septembre 2024
Noté 5 sur 5 étoiles

A very good customer service,always…

A very good customer service,always there to help you with your enquiry or any problem you have with there product and there products are nice and durable (bed) and I will definitely buy from there again if I should need to buy a bed.

3 septembre 2024
Noté 5 sur 5 étoiles

Ordered the custom quad double bunks

Ordered the custom quad double bunks. Black metal finish. Gosh these are absolutely solid and weighs a tonne!. Poor delivery guy had to humph them up my stairs as his work mate was off sick. Sterling job done with a smile though. Took just over 6 weeks from order to delivery. Chased up customer service twice for updates. Very helpful and friendly responses. Quite happy with order and my adult boys love the bunks. Easy enough to build after one hiccup where it says not to fully tighten bolts until built but 4 of the bolts are not accessible after you put the next piece on so had to undo bolts to tighten, then all went well!. Thanks guys for a great solid product. Worth the cost!.

23 août 2024
Avis spontané
Noté 3 sur 5 étoiles

Strong bunk bed but missing some…

Strong bunk bed but missing some finishing touches. Still waiting for a resolution some weeks later.

18 juillet 2024
Logo de Endurance Beds

Réponse de Endurance Beds

Thank you for taking the time to leave a review!

Thank you for your comments about the strength of our bunk bed. it is always appreciated.

We sincerely apologise if it seems that the issue has been left. Investigating the issue further, we haven't received a solution. We will look into this for you and advise accordingly.

Please feel free to contact us via email to get this resolved. We apologise for the inconvenience. Thank you once again for the review.

Have a wonderful day!

Noté 5 sur 5 étoiles

Happy we found these guys

Delighted with both the service and the bed from Endurance Beds - a slight hiccup in sizing initially but Hannah and team at Endurance sorted immediately and rectified completely. Good quality, great price - excellent service all around

23 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Superb Quality Ottoman Bed and…

Superb Quality Ottoman Bed and Headboard,
We purchased an End Lift Ottoman Bed with a Bespoke Kalmia Headboard. Both are of a fantastic quality, we opted for a Faux Leather look and the softness of the material is of high standards.
I'd like to say a Special Thank you to Hannah, who has been very helpful and quick with responses to all my email enquires. Very good service and I will be reaching out to purchase more products in the future for my children's bedrooms. Mrs A Kundan

24 mai 2024

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