Energycaregroupltd Avis 

Great service. At a fair price. Cleaned up after work completed. Speedy appt after initial consult.

The gentleman who installed was very polite and professional

Contacted the company on 8th Nov about cavity wall insulation - David replied by 8am the next morning and followed up with a fixed price quote within half-hour and was happy to answer my queries. Follow-up contact/queries with Sam was similarly efficient and polite. Phoned to book a survey (£50, but removed from final bill) on 16th Nov, and was booked in for 2 days later. Surveyor was polite, knowledgeable and friendly. All was good, so booked installation for following week (22nd Nov). Installer arrived on time and proceeded to efficiently drill the holes and then blow in the bead installation in 4 walls (two storey detached house), all the way up to the roof line. Created little mess outside and only one 'breach' of the beads in the loft (where they was a gap in the exposed inner blockwork that went through to the cavity - easily vacuumed up afterwards. External holes filled with matched mortar and can't be seen at all. In summary: a quick process from start to finish, competitively priced, professional work. Highly recommended.

Took great care to do the job properly and I am really pleased with the result. Our house is a lot cosier and we have had our heating on less than usual. Would thoroughly recommend this company.

tidy,helpful,operator.kept us informed of his ETA.
job done wel.l

The man that carried out the work was professional clean and tidy when finished and explained everything well thanku

Great service, smart, and helpful from quote to installation. Competitive cost and the insulation has really helped keep the house warm.

Very efficient, very prompt next day service. Gentleman was polite and professional, staff in office were polite and competent. Would recommend to others.

I went with EnergyCare after getting a few quotes for my new boiler installation and my daughters. David at EnergyCare (office) always replied within 5 mins of calling and the Installer and electrician who did the installation: Steven and Keith were lovely and professional. I would definitely give this Company a good reference.

Everyone I had contactwith were very friendlyand polite. Email contact was quick and helpful. The survey and the actual work was done respectfully and within a couple of weeks.

Always a little messy installing cavity wall insulation, but arrived on time, tidied up and even went the extra mile to remove some rubble in the cavity. Friendly and hardworking

Great service from day one. My old boiler broke. Sam provided me with an initial quote over the phone which I was happy with and he sent an engineer out to confirm the price and arranged for my new boiler to be fitted. I got a call a couple of days before from Sam to say the boiler was not in stock due to shortages from the supplier but they have upgraded the boiler and warranty free for me. So thankful and really do recommend this company.

Energycare do not inform during the surveys that a fan will be required following a loft insulation from the government grant. Then when trustmark come in for inspection they need to install the fan as it’s a gov acheme and do it without any consideration for estethics putting sufrace trunking for cabling! This is truly apalling service and they do not put anything like that in writing. They are being paid by the government for the cheapest solution possible and that’s exactly what they’ll do - not inform you about the complications despite being fully aware and force the fans later on otherwise you need to pay for the work in full yourself. Otherwise, they would lose customers when informing them of the additional requirements!

I booked to have my boiler serviced with Energy Care. They agreed to send an engineer the following week. The engineer rang to say he was just leaving the previous service job and would be with me at 4pm. He turned up on time, was polite, wore PPE. He found masses of dead wasps in the boiler that had come in through the flue. He took time to vacuum all of them out before servicing the boiler, checking all the set up, balancing the boiler, bleeding all the radiators and checking the gas oven. He showed me how to bleed the boiler if the pressure is low and gave me tips on the best settings to use. All the heating and hot water was tested before he left and everything was left very tidy..
Solomon was the most polite, helpful and engaging engineer I have ever met. Rarely do I take the time to leave reviews on these sites but well done Energy Care and in particular Solomon - you are a credit to the Company you work for and I will have no hesitation in booking another service call in 12 months and will ask for you by name!

Didn't turn up for appointment. I waited in all afternoon and decided to call them to get an ETA. They advised me that they had canceled the appointment. However, didn't inform me. Wasted a whole afternoon. Very poor.

Super efficient, no mess and really polite, friendly
people. Would reccomend.

For background - the work needed was to replace the boiler, change the heating to a pressurised system, move the cylinder into the loft and insulate the cavity walls and loft. A lot of work, and a "pig of a job" in my opinion.
Overall, I was genuinely impressed by the quality of materials, workmanship and diligence by the EnergyCare team, and I'm not easily impressed.

The job was far from easy, but Ross and Steve (plumbers and heating engineers) were fantastic, and Keith the electrician was incredibly helpful. They worked their socks off, and there's literally nothing I could find fault with. The standard of workmanship is great, they checked and double checked everything, they tidied up afterward and they were polite and friendly the whole time.

Some specific examples - the underlying pipework was convoluted and our hot water pressure was poor. They removed the old, messy pipework in some underfloor areas completely, replacing it with proper flow-friendly runs.
They looked at the gas supply to the boiler and replaced the whole run as it wasn't good enough. One day one, poor Ross stayed from 9am until 9pm working constantly throughout the day just to make sure we weren't left without water overnight. They took the time to check a couple of things with me as they went along, to make sure I was happy with the end result before actually going ahead.

They spotted an underlying problem with the incoming gas supply, called the gas board engineers in to rectify that too (I didn't even have to look up a phone number - they just did it). The gas board engineer arrived late on the last day after they had left, and he was so impressed with the work (and the price) that he took the company's number and wants to get them round to do his home system. My next door neighbour is now having work done by EnergyCare as well, based on the fantastic standard of work done in my house.

Since then, I've had checkups from the service manager David to make sure I'm happy with things, and he's even booked for someone to come round and double-check something as a backup - no charge.

I wasn't sure EnergyCare was the right company for us, but I am singing their praises to everyone after the very professional work they've done. The house is much warmer, the system is quieter, the old noisy pump and boiler are gone, the new Worcester Bosch boiler is almost silent, the problem pipework is gone and I expect our bills will be much reduced in future. I paid the invoice immediately, no qualms or quibbles, and I would 100% recommend the company to anyone.

This is a review of my most recent boiler service.
The engineer issued me with a "Do not use" notice relating to my gas oven, because in his opinion the oven door seal needed to be replaced. I was not happy about this, and tried to speak to someone in customer services, who promised to phone me back.
In the meantime, I did a lot of research in respect of oven door seals, and the overwhelming evidence was that if the seal needs to be replaced, then this effects the efficiency of the oven, but does NOT mean that the oven is unsafe, and should not be used.
To cut a long story short, customer services did not phone me back, but decided to communicate by e-mail only. We kept going round and round in circles, getting nowhere. Before too long, I raised a complaint, but still the e-mail merry go round continued.
Eventually, I warned D.M. that if my complaint was not dealt with by his supervisor, I would give a negative review and never use his company again.
At this point, Sam Bradley sent me an e-mail and offered to phone me back to try and resolve my complaint. He did actually phone me, thank goodness, and was brilliant. He agreed that the engineer should not have issued the do not use notice, and also agreed that customer services had handled my complaint very badly. He then offered to waive next year's service charge as a gesture of goodwill, and to send a different engineer to do the service. So Sam gets a 5 star rating, but I cannot ignore the fact that until he took over my complaint, I would have given them a 1 star. Hence an overall rating of 4.

Excellent service from start to finish installing our new boiler - Sam answered all questions and Ross was professional, clean and tidy and thorough, even down to taking the time to find matching bricks to fill in the old flue and removing surplus piping at the back of the airing cupboard. The wonderful electrician took time to explain the programmer to us and set it up for us. Would certainly recommend using Energy care group to others.