Energy Comparison Avis 

Continues to bully, threaten and harass a vulnerable customer, and refuses to send a final bill in order to enable a switch.

Since i switched from EDF I am saving about £8 a weeK on gas and electricity. What more can I say!

HAVE BEEN WITH R H E FOR SOME TIME NOW AND IVE ALWAYS HAD GREAT SERVICE FROM THEM, SO WHEN I MOVED HOUSE THEY MOVED WITH ME. YOU ALWAYS TAKE YOUR FAVOURITES WITH YOU ......

I was promised a smart meter, but now told I can't have one because I have economy7. Not happy.

Amazing service

I left robin in Jan but came back because your 100 persent better in every way

Great company and really cheap

Best price when compare with other energy providers. Thanks

It's been the most seamless, quick switch over I've ever made. Very refreshing to have received a response to my email to customer service within 7 minutes of sending it. Very impressed so far. Would definitely recommend them to family and friends.

Easy to control your bills monthly payment is great

Shocking customer service, moved into a property that was supplied by Robin Hood Energy so kept it as it was, BIGGEST MISTAKE OF MY LIFE!!!! Was meant to be on an economy 7 rate & was using on average £20 per day electric for a 2 bed maisonette, queried this as it seemed a lot to be using for one day to be told that I was actually on a bog standard tariff and they would look into it. 8 weeks later I received a letter stating that I had over paid by £220 and that was returnable to me, great...however the day the payment was due to be reimbursed nothing so I called to ask where it was to be told the person who authorised it shouldn’t have as they didn’t have authority too (hmm ok) I demanded to speak to someone who can authorise payments & got put through to a supposed “manager” who was apologetic & said on this occasion the company will take a loss & bacs me a payment by 5pm next day...however come the next morning I get an email stating that they have miscalculated the rebate & I won’t be paid back my money and they have to recalculate my new statement (now I’m annoyed) as when I call to discuss this all they can tell me is that £220 is not what I’m due back & they don’t know what the new amount will be *deep exhale* to which I’d had enough an took it to energy Ombudsman to be told I’m actually awarded back £231 & now compensation on top for poor service (great should have just paid the £220 lol) I then received a letter of apology & told the refund + compensation will be IN MY BANK by Friday 6th March However once again sweet FA!! Called up again to be told it will be with me by 9th/10th by 6pm however still nothing an it’s nearly 3pm on the 10th & I would bet my house it won’t be there by 6pm & I will just be taking this back to the ombudsman because how on earth can I put in a complaint about a complaint LOL that’s ludicrous!!! STAY AWAY FROM THIS ROGUE COMPANY!! ROBIN HOOD IS THE NAME OF THEIR GAME... literally, except they rob from single parents to pay the fat cat CEO’S!!!

This company are completely INCOMPETENT when it comes to handling payment plans. I moved out of an old property in March of 2019 and owed a balance against my account. I set up a payment plan of £30 a month to pay this off. This has gone out of my account EVERY MONTH ON TIME. For several months now I have been hounded for money from this company, had my balance referred to a debt collection agency and been made to feel completely stressed about the whole situation. ALL BECAUSE OF THE INCOMPETENCE OF THEIR STAFF. First of all my payment plan “broke” at their end so they said they didn’t receive payments, next was that their payments team were not allocating my payments to my account on time and there have been a whole host of other excuses as to why I’m being hounded for money when the payments have left my account EVERY MONTH ON TIME. I would not recommend anyone to use this company for their energy. I would actively warn people AGAINST using this company for their energy.

DON'T GO NEAR THEM!
I took this lot to the Ombudsman over a long-running issue because they had incorrectly billed me - claiming I'd used about £240 of electricity in eight days.
The Ombudsman found in my favour and said they owed me about £13 instead of the £270 they claimed I owed them.
They were supposed to repay me by today given the Ombudsman's deadline. I've heard nothing, despite emailing them three times. I shall now start County Court action. The amount isn't huge, but the principle is as their debt collection agency were hassling me for money I didn't owe.
In short, they are a shambles.
And if they put another one of their "please email customer services" responses below this, then I'll probably vomit.

Terrible , terrible company . stay clear from them. i joined them June last year 2019 . what a mistake . i have only had my meters read once via the smart meter in all that time .only to find out the readings were far to high. typical so called smart meters . so we agreed to numb the meters and that they would send someone out to read my meters every 3 month .we not once have they been out to read the meter ( i can prove this ) . i know this as i left something in the meter , and if it was read , it would have been disturbed . well after i received my bill , it stated that the gas reading was read and the electricity was estimated , because they couldn't get access to the property .well i can assure you i was at home all that day they said they tried to get in the house .plus i went outside to see if the gas meter had been read , well it hadn't been read , even though they said it had . because the item i left in the outside meter box was still there and not been moved , had it been read , it most certainly would have been disturbed . all i have had off this company is lies after lies , ( can prove this again as i have emails that can prove they lied ,with dates , times and whom i spoke to ) , promises after promises .no wonder ofgem is looking in to them .they are unprofessional in every way .i am disable and they know this, but yet they treat you like they don't care .thankfully i have moved out of the property and with another more professional company to provide me with my energy . so whatever you do. DO NOT USE THIS COMPANY !! . ALL OF WHAT I HAVE WROTE IS THE TRUTH , AS I SAID , I HAVE CONVERSATIONS ( VIA THEIR RECORDINGS, EMAILS , LETTERS, ALSO NAMES DATES AND TIMES OF WHOM I HAVE SPOKE TO AT CUSTOMER SERVICES . . .SO THIS CAN ALL BE PROVED . .

i have an update on my review i have received a reply to my review and its the obligatory , !! please get in touch with customer services so we can help you !! well it was customer services that have been telling me lies in the first place . i'm sure there is operatives that know what they are doing . but most don't , and will tell you what you want to hear or anything just to get you off the phone . so my opinion has not changed regarding how bad they are . STAY CLEAR !! .

Terrible Service, agents are not helpful at all. Say they will do one thing and have to chase for weeks to get that to happen. Then chased us for 2 final payments on our accounts!

Wasted 45mins of my life waiting on hold with RHE who had to cancel down my new account as they had set up my account with the wrong house number - which fortunately I'd spotted in their welcome email. After keeping me on hold for 30mins while they did this they then told me they'd have to take all my details again in order to set up a new account from scratch for me. No thanks.

I wouldn’t give 1 star. I have had a number of failed appointments after I made arraignments to be off work. At the last minute I get the obligatory apologies!! Sorry we did not book it in !! This happened twice. Engineers not available is the excuse this time ! Again the outpouring of apologies !! And can we make another booking ! So I have to make arrangements to be off work AGAIN ! It’s just not good enough. If it’s not sorted this time I will move supplier. The incompetence is breathtaking on this issue.

I wouldn't even give 1 star. Charged £180 for when gas was completely switched off for 3 months as we were renovating, had no boiler in at the time and not living in the property. Over priced , second surprise high bill. We only had heating on for 3 hours a day and bill for 1 month £150! It's cheaper to run a electric heater which is what we have been doing. Ustomer service have a bad attitude and obviously couldn't be bothered to explain my useage or why it's so high when we are literally not using much. Customer service also supposed to call back.... never did 2 weeks later. I'm switching provider.

Thank heavens I was able to speak to a representative on the phone to clear up a few questions which websites are never able to address, and the switch was almost flawless. Very pleased.