Enlightium Academy Avis 1 204

Réponse : Enlightium Academy

ll y a 4 jours

We're sorry to hear your experience didn't reflect the care and commitment we strive to provide every family. Our students' growth and well-being are genuinely at the heart of what we do, and we'd welcome the opportunity to learn more about your experience. Please reach out to us directly at principal@enlightiumacademy.com. We'd love the chance to connect with you.

Best,
Enlightium Administration

Réponse : Enlightium Academy

4 mars 2026

Thank you for sharing your experience. We’re sorry to hear that the process of uploading and submitting assignments caused stress for you and your family. We understand that adjusting to a new online learning system can take time, especially when you’re still getting familiar with how everything works.

To help students and families feel more comfortable with the platform, we provide step-by-step guidance during the Student Orientation course that walks through how to navigate the system, submit assignments, and communicate with teachers. In addition, our teachers and technical support team are available to assist whenever questions or challenges come up.

At Enlightium, we care deeply about supporting students not only academically but also emotionally. We want the learning experience to be encouraging and manageable for both students and their families. Our goal is to help students grow in confidence and independence as they develop the skills needed to succeed in an online learning environment.

We would also love the opportunity to help resolve any issues you may be experiencing. Please feel free to reach out by emailing principal@enlightiumacademy.com, and our team will be happy to work with you to find a solution. Thank you again for your feedback.

Best,
Enlightium Administration

Réponse : Enlightium Academy

20 janv. 2026

Thank you for taking the time to share such a thoughtful and balanced review. We truly appreciate your family’s partnership with Enlightium Academy over the last few years, and we hope we can resolve your concerns so that your daughter can finish strong.

We’re grateful that your family has had several positive experiences at Enlightium, and we acknowledge your concerns about the volume and time expectations for projects. Your experience and its impact on your family’s quality time are something we take seriously.

At Enlightium, our mission is to support students holistically through their academic, spiritual, emotional, social, and physical development, in line with our Expected Student Outcomes. We aim to help students become independent learners, while also recognizing the importance of maintaining a healthy and balanced lifestyle. When the demands of project work begin to feel overwhelming, it’s important that we listen and look for ways to improve. We’d like to clarify that students may begin working on projects as soon as they enter the project unit. This gives them the full duration of the unit to complete their project, which is usually about one month. Projects and longer writing assignments are the primary ways we measure learning in the online classroom, but we have made significant changes over the last three years to balance the workload. This includes reducing by half the number of projects students are assigned.

We are sorry to hear that the changes made over the last few years have not resulted in a better experience for your daughter, and we would love to connect with you directly to better understand how the project timelines may not be aligning with what’s realistic for your daughter. Your insights can help us identify areas that need adjustment and better support students and families going forward, and we may be able to make some adjustments right away. Please don’t hesitate to reach out to us at principal@enlightiumacademy.com. We’d truly value the opportunity to talk with you.

Best,
Enlightium Administration

Réponse : Enlightium Academy

25 nov. 2025

Thank you for sharing how you’re feeling. We are sorry to hear that school has felt stressful and discouraging for you—that’s never what we want for any Enlightium student. Our desire is for students to grow not just academically, but also spiritually, emotionally, and socially, and when it feels like there’s “too much pressure,” it can get in the way of all of that.

Regarding grades and teacher support, while we can’t talk about specific details publicly, we do see that you are not failing your courses, and your teachers are available and want to help you succeed. When grades suddenly feel very different from a previous school year, it can sometimes be a sign that the pace, course level, or schedule needs to be adjusted, or that you’d benefit from extra guidance in navigating the online format—and that’s something we can help with.

We don’t want you to feel alone in this. Please reach out directly to the principal’s office at principal@enlightiumacademy.com so we can address any specific concerns in detail, and we can work together on a plan that supports both your learning and your well-being.

Best,
Principal’s Office

Réponse : Enlightium Academy

6 mai 2025

Hi Brittany,

Thank you for taking the time to share your feedback. We understand your concern about the recent tuition increase, and we truly appreciate you choosing our school based on the value and affordability we strive to provide.

We know that any increase in cost can be challenging, and we want you to know that we’re here to support you. While modest tuition adjustments are made annually to help cover rising operational costs and maintain the quality of our programs, our goal is always to keep education as accessible as possible.

We offer a range of support options, including flexible payment plans and various discounts, and we’d love the opportunity to work with you directly to find a solution that fits your needs. We also have an appeal process in place for families experiencing extenuating circumstances.

Please don’t hesitate to reach out to us at billing@enlightiumacademy.com so we can explore ways to make continuing at our school more manageable for you.

Best,
Enlightium Administration

Réponse : Enlightium Academy

4 avr. 2025

Thank you for your review! We're so glad to hear that you find the curriculum suitable for children. If there's anything we can do to improve your experience or if you have any suggestions, we'd love to hear them. Feel free to email feedback@enlightiumacademy.com with any concerns.

Best,
Enlightium Adminstration

Réponse : Enlightium Academy

4 avr. 2025

Dear Madeline,

Thank you for taking the time to share your concerns and experiences. We are truly sorry to hear that this school year has been challenging for you and your family, particularly when it comes to billing and account access. We understand how frustrating and disheartening it must have been to navigate financial difficulties while also managing your children’s education.

We also appreciate your feedback regarding the experience that you have had with the online portal. This software is in development, and improvements are made possible by feedback such as yours. Your insights have been heard and will be reviewed with our leadership and technical teams. At this time, Enlightium Academy does not utilize any AI-driven automation for payments or financial systems.

More importantly, we want to personally apologize for the impression that our school prioritizes finances over our faith values. We aim to reflect Christ in both word and deed, especially when families are going through hardship. As a tuition-based school, we receive no financial support or income other than what we collect directly from tuition payments. It is necessary for us to collect balances owed promptly in order to be able to continue to offer the quality of education that we strive to provide.

Though you’ve indicated this may be your final year with Enlightium, we would still like to connect and talk about your family’s experience at Enlightium. You can reach out to us at feedback@enlightiumacademy.com to begin that conversation.

Best
Enlightium Administration