Enterprise Car Club (UK) Avis 

Easy to use the app good rates and great vehicles
Great for booking at last minute if you need van or car

Overall it was a seemingly easy way to hire .

Enterprise are currently trying to charge me twice for a PCN a month after it was originally settled and paid for. Diabolical behaviour and needs to be investigated.

Very convenient and good value.
Only 4* not 5* because vehicle wasn’t parked in car club parking bay on collection - it would have been helpful to have received an email to let me know where it actually was instead of having to search for it.

Before I write this review, I want you to know that I have hired from Enterprise before, using the traditional method, with staff who actually seemed to care about themselves, the company and most importantly the customer. The premiss of the CarClub is to make the whole experience quick and easy, with minimal interaction, saving both time and money. However, this falls down if the van has an issue, (tyre pressure) in my particular case. I located the van easily, but due to multiple emails etc... it was quite over whelming to easily find the necessary information in one place. I had emails, text messages etc... across a number of different platforms. Essentially, just make sure you have downloaded the app before arriving!!!! I had not done this, and ended up having to go into the office, a human interaction, which defeats the purpose. This interaction was at best 'catastrophic', I felt as though I was a total inconvenience. Eventually, I had enough information to access the van, which looked as if it been sitting outside in the elements for a number of weeks. I followed the instructions to photograph any external damage, again, another 20 minutes wasted, the 'old fashioned' walkaround seemed so much easier. Once inside, I wished I has brought a Dyson and some polish!! I realise it is a van, but I just feel a small amount of effort could have been made. On starting the van, I was issued with a dashboard warning light about tyre pressure, so drove to the office again. This experience was identical to the first, catastrophic!!! Eventually the tyre pressure warning was reset, with a great deal of patronising comments. I eventually drove out of the depot, only for the tyre pressure warning light to once again come on, which due to road works, meant a 20-minute delay to get back to the depot, and another visit to the office. The van was taken away so the mechanics could use their 'special' machine to check for slow punctures!! 15 minutes later the van returned, with some interesting tyre pressures, which may have been the reason for the vibration on the steering wheel when driving above 35mph. (Front Left 4.4, Front Right 3.6, Rear both 3.6 (Bar)). So, the CarClub was not quicker, in fact a snail would have found it frustratingly slow, and the quality of the hire vehicle was poor. The only plus point of the whole day, was the ability to hand the van back without having to have any form of interaction with any of the humans in the office. In addition, CarClub asked for a review, the website timed out while trying write this review, they need to cut it down to 500 characters, although I think I could have managed with 12 characters including spaces.

The best customer service ever ever seen in my life absolutely fantastic and thank you so much for the service

I've Spend 1h to find car location

The van I booked was not ready at the branch. I was given a lift to the other branch only to be be given a van with virtually no fuel in it after a long delay sorting paperwork.

Best company ever for renting car !
Very easy to find car and anytime stiff of. Is possible. I love to be customer with this company.

I had to travel 2.7 miles to my nearest car club vehicle. There are fewer and fewer vehicles on offer. There used to be 3 in the city centre and one was less than half a mile away. Now there are none and I have to take a bus to access the nearest vehicle. I am very disappointed.

Its very bad experience

The price for a day's hire was very good. The entire hiring process was straightforward, so thank you to the staff. I would use this firm again

It was a good experience

The whole experience of hiring a car was made simple by online checking and the courteous help of Ben from the Kings Lynn branch . The best part was the pick up and drop off service which made the whole process 5* for me . Thanks guys I will definitely use Enterprise again .

Straightforward process. Register -> choose a car -> come and start driving.

Really friendly and professional staff.explained everything in detail. Would highly recommend. Will use this service again. Booking process was very easy to navigate and customer service was excellent.

I would be very careful with using this car club rental company. After having a more than two years problem-free usage, just out of the blue I was recently notified for a tyre rim damage, a very small gouge. Not caused by me (I would not have bothered to post on trust pilot otherwise). I happened to be the last one having used the car before a company routine inspection was done. I had done my pretrip damage report with to me known damages indicated, including photos. When approached by firstly their operations team then their damage coverage team I on both occasions tried to explain that this could easily have been missed by multiple users, and neither did I spot it, even less had a photo. The company stated they had reached out to several previous drivers which they never showed me any proof of. Bottomline is they just charged me, no pragmatic approach at all, which maybe couldn't be expected perhaps, and my objections were futile in the end.
So, it might be OK if you photo the whole car pre-trip, make sure you report all, and I mean ALL. If you would miss a small tyre gouge like in my case, remember that they will not have any compassion at all if you are established as last user. Good luck.

Enterprise Car Club are a godsend as living in London I only require a vehicle occasionally and it works wonderfully for me. The process is easy and well serviced. I always recommend Enterprise to all and sundry. Thanks

The whole process: finding a van in Edinburgh just where we needed it, unlocking and using the vehicle and dropping it off again was super-easy and not at all expensive. Highly recommended.