Enthuse Avis 365

Rishika provided excellent support - the reply to my query was very quick, and incredibly comprehensive. Rishika followed up a few days later to check that I was able to address my query, which was a very special extra touch. Overall, Rishika is terrific and I am very pleased with the support. Thank you!

Rachel Spanswick was very quick and efficient in helping to solve my issue, especially as I realise it is over the Christmas period.
Excellent service.
Thank you.

Easy service to use to donate money to your favourite charities. You also get confirmation direct from the charity once processed, so you know the money is getting to the right place. Customer service was also excellent. I had chosen a monthly donation by mistake, instead of a one off payment. I contacted customer service via email about the issue. They were so polite and helpful. Their response was quick and they sorted my issue within a few hours! Exceptional service, Thank you Enthuse 10/10

Quick response and helpful support.

Emma Smith responded quickly to my support request when I was having troubles logging in. Her instructions were easy to follow and helped solve my issue.

Prompt and efficient response to a mistake of my own making.
The automated system understood exactly what I was asking,forwarded the information,and the issue was dealt by Danielle Taylor,without any fuss or delay.Brilliant customer service.

Really great service in ensuring my donations were all linked up to my fundraising page. When I had some tricky corporate contributions sent directly to the charity, Danielle Taylor quickly and efficiently sorted this out for me. Really great job and friendly along the way.

Emma Smith was incredibly helpful throughout my experience with Enthuse. She responded quickly, kept me informed at every step, and resolved my issue efficiently. Her professionalism and friendly approach made the whole process smooth and stress-free. It’s great to receive such timely and effective support — thank you, Emma!

I had an issue with my donation page, a mistake I had made when setting it up but Danielle Taylor was great in helping me find a solution even when I kept changing my mind on how I wanted to resolve it, she was quick to respond and very helpful!

Made a donation and mistakenly had done it as a recurring payment. Sent email regarding issue and was assisted by Danielle Taylor who was extremely helpful and issued a refund.

Rishika was so helpful - understood what my issue was and worked so hard to get me up and running again.

I had a query regarding the Great North Run 2026. I contacted Enthuse about this and the response was excellent!
I got a response the following day from Danielle Taylor and she was able to sort out my issue. Thank you!

Great org and got prompt response and amazing support from Danielle Taylor with regards to my donation.

I had a query regarding a payment on my credit card. My query was dealt with by Danielle Taylor promptly and satisfactorily. I was very impressed.

I needed to amend my bank details and reached out to Enthuse as I couldn’t work out how to do it. I got a very fast response from a lady called Danielle Taylor who walked me through the process. My query was resolved super quickly and it’s heartening to know that help is there when you need it. Happy to recommend Enthuse!

Their response to my enquiry was swift clear and efficient. Follow up communication continued in that same manner.

The team are great and consistently quick to respond, always happy to lend a hand. Special shoutout to Claire from the support team for helping with the admin side of things and Shivana from the partnerships team for going above and beyond in guiding us through the different platform features.

Enthuse is a great platform for fundraising event planning. I had a small issue logging in today and Rachel Spanswick was very quick to rectify the problem.

Rishika was very clear, prompt and friendly with the help I received - My issues were sorted straight away. Thank you !

Danielle Taylor helped me to resolve a login issue with the new authentication approach due to start on Monday 17th November. She was very supportive, personable and although there were a few technical glitches along the way, Danielle gave me the confidence that she would ensure everything was resolved. Great service and much appreciated.