envirobug.com.au Avis 38

DON'T DO IT . Solar Snake Repellers did not operate as advertised. Returned for new Solar Heads which changed nothing. Demanded a full refund which was refused. Rubbish product, rubbish service — avoid at all costs.
The snake repellents I purchased were completely ineffective. When I raised the issue, I had to pay out of pocket to return a defective product under warranty. They refused to provide a refund and expected me to pay the postage to have the units posted back as they deemed them to be working . They did not operate as advertised, they did not vibrate as advertised . .Absolutely unacceptable.
This company clearly cannot be trusted to honour your statutory consumer rights. Save your money and shop elsewhere — this company is not worth the risk.

False advertising “100 satisfaction or your money back within 30 days” actually means if you don’t use or open the products you can return them for a refund…. Ah thanks.

Crap over priced indoor mosquito killer that is so loud and such a brutal ultra violent light I couldnt fathom having it on in a bedroom at night - only works at night -and will catch maybe 30% of mozis.

Obnoxious rude customer service. Joke.

I purchased 4 solar snake repellents from Envirobug in late March 2025. They worked fine for 4-5weeks before being stored with the batteries removed for winter.
In September 2025, I replaced them in my yard for the snake season, even buying new batteries after misplacing my original ones (my fault).
At best, one repellent would work satisfactorily for a while, but the other 3 would only provide a weak vibration or flash the led light only. Within a short time, I had issues with all repellents not working effectively.
By November 2025, after contacting Envirobug re: the issues and wanting to make a warranty claim, I was sent a troubleshooting guide to follow. After following this, including swapping batteries between units and charging the solar panel for upwards of 72hrs the issues were still not resolved.
Again, they were contacted re: a warranty claim, including supporting photos, and an extensive description of the lack of efficacy of the 4 repellents.
Envirobug then asked me to send my faulty repellents for them to inspect- which at this stage had been in the ground for less than 5 months (only working effectively for 5wks)- at my cost, which I happily did. And although not expecting to have to make a warranty claim, was thankful for the “peace of mind” clause.
UNFORTUNATELY, no warranty was honoured and I was told that even though there was no water ingress, they felt the units were worn (5 months in the ground and no moving parts?) and my yard wasn’t suitable for the units (even though they worked fine when first installed).
Whilst I acted in good faith, Envirobug did all they could to avoid honouring the warranty. Instead, they offered me a 50% refund on the 4 units, which I felt as though I had no option but to accept.
Beware buying from Envirobug. Their product didn’t last, and the “peace of mind” warranty wasn’t worth the piece the paper it was written on. Do not recommend!

Ordered a small acerage (10 pack) of snake repellers. Very disappointed within 30 days half have stoped working. When contacted the company they needed photos of the devices and me to run some tests and from that assessed ‘water damage and this is not covered under warranty.’ When letting them know the only water they have seen is from rain I was told they are not rain proof ‘only shower proof’ so I was expected to remove the devices prior to an unusual summer storm. I was offered to purchase more at a discounted rate but not replacements or refunds. My advice is DO NOT buy these if it rains where you are located unless you have the time and the foresight to go and remove them prior which I find impractical living on a farm

It was easy to install by myself, the fine mesh did not get caught up on the branches. Seems quite breathable and sturdy. It should last a few years.I have seen a few flies trying to get in but can’t. It will catch the wind, so you may have to prop the tree up if in windy areas.

My partner and I installed four of the snake repeller spikes around our backyard — one near the shed, one by the fence, and two spaced near the corners of the yard. Previously we had a close encounter with a snake near the kids’ play area, so safety was our main concern. Over two seasons now, we haven’t had any snake sightings at all, even though we have a lot of natural ground cover where they might hide. The solar setup makes them virtually maintenance-free, and I love that they’re quiet: we don’t hear buzzing or any annoying noise, just subtle ground vibration that, apparently, snakes detect. For us it works, and we sleep easier knowing the yard feels safer.

We have a large garden and in the past we had gardeners clearing overgrown spots — but that always seemed to bring snakes closer. I finally got the Solar Snake Repellers and spaced them around near garden beds, under shrubs, and by the fence line. After a month, I saw a noticeable drop in snake trails and even snake droppings that used to appear near the dog track. They don’t guarantee 100% snake-free status (I still keep an eye out), but they have definitely reduced how often we see or hear anything suspicious. Plus, the fact that they work without chemicals is a big win for me.

I wasn’t totally sold when I first got the repellers — I though maybe it was too good to be true. But after placing four units around tthe house and lawn, I noticed we stared seeing fewer snakes, even in the usual "season." I checked the units once midway when one of them had lost a bit of vibration, but after repositioning it and ensuring it got direct sunlight again, it resumed functioning. The customer service team were helpful when I had question about setup and coverage (thanks Vanessa). Now I think of these repellers as a quite insurance policy for my family's safety.

Really good thing, not a replacement for a screen door if thats what your looking for. They aren’t 100% effective but i wasnt expecting them to be. But for the price and the ease of installation they are a really good alternative or quick fix. They where better than inwas expecting so very happy.

Have bought from Enviro Bug before and their stuff is solid. Putting this copper tape around the legs of our new seedling bench will work a treat!

I got the LANOX Lanolin Lubricant from Envirobug, and it’s pretty goOd, it’s not sticky at all. Easy to use, and lasts long, too. this works great

I purchased EnviroBug's twin pack battery snake repellers. They are robust units that appear up to the task. Importantly, the sonic buzzer is easily disabled and I use only the subterranean vibration functionality. Snake season has only kicked off and so far so good. I had a fantastic service experience where one of the units had a manufacturing fault. Their response was quick and courteous and a replacement unit is on its way. Thank you to all.

So disappointed! I was hoping that an Australian company would be the best to deal with unfortunately they were not. We bought 4 solar snake repellers and with in two days one of them stopped vibrating, when I contacted the company they requested photos and said that unfortunately the snake repeller had water damage???? ( we had no rain, no dew and the other 3 were working?) Apparently the outdoor snake repellers are not covered by moisture damage. I would not purchase from this company ( within a week a second repeller had stopped working ) 😡

We were inundated with unwanted birds landing on our clothesline, fence and eves, swooping into the neighbours house to eat dog food constantly left outside. They then chewed it up and regurgitated it all over our path and clothes!
The Garden Guardian has done more, immediately, than bird spikes have ever done. Some don’t care but the vast majority fly right on by!
We are hoping the elusive possum is also getting the message….although perhaps we need a second one.

I put this on my peach tree, It was easy to install by myself, the fine mesh did not get caught up on the branches.Seems quite breathable and sturdy.It should last a few years.I have seen a few flies trying to get in but can't.It will catch the wind, so you may have to prop the tree up if in windy areas.

Live in a region where termites are prolific. Have placed stations round the home and outer garden areas.These have now been operational for the past two years, being topped up with the bait reasonably regularly. Have had termite swarms this spring, however no infestations detected at this time. Happy with the operation of the stations and the bait.

had an issue with my first order of a pest repeller and the phone customer service team got it sorted very quickly and sent me a new functional unit, which does its job well. I don’t usually write reviews but this company were genuinely helpful and deserve the praise

I've bought from these guys a few times over the years and have had a really positive experience. The snake repellers require a bit of setup to get going but I've tried a lot of products and these are the only ones that have worked for me. I have both the solar and battery-powered type on my property.

The customer service is really friendly - and local. They don't always pick up the phone but they call me back quickly.

I’ve been buying the snake repellers from Envirobug for a long time now, all the way back to when Paul was running the business. They’re the only thing I’ve found that actually works on my property, and they are just as effective now as they ever have been.

I enquired before purchasing to make sure it was suitable for possums, and was assured it was. What they didn’t mention was that the alarm is unbelievably loud constantly blaring like a car alarm right above your head! After a few weeks of trying to tolerate it, I decided to return it before the 30-day refund period. However, their policy only allows returns if the item is unused and in new condition. How are you supposed to know if it works without actually using it? I had to pay $24 in total shipping just to send it back, and despite providing the tracking number and proof, I’ve spent weeks chasing them for updates. Communication has been poor—emails ignored, calls unanswered, and excuses made. They claimed my return had no info, even though I sent them the tracking photo. Very disappointing experience overall. The product is noisy and ineffective, customer service is slack, and I’m still waiting for my refund. Definitely not a company I’ll buy from again.