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À propos de l'entreprise

  1. Magasin d'équitation

Écrit par l'entreprise

Leading equine magnetic company


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

8 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 1 sur 5 étoiles

2 months to arrive terrible quality

Had to nag and nag and nag to receive my custom made magnets for my horse. All in all it took just over 2 months. £120 down the drain - I know for a fact that at the time this happened at least 5 other people were in the same boat. The owner of this company even went so far as to deactivate her company Facebook page for a while as she was getting so many bad reviews. When the product did eventually arrive, it was awful. Didn't fit despite giving exact measurements and lots of communication. The stitching and quality was awful. Didn't bother trying to get a refund as wasted enough time with this company. Avoid if you don't want to waste money and time

15 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Rude obnoxious company read the reply says it all. !!

Apparently you’re only allowed to post good reviews. Now accusing me of bullying ? Everything I’ve said is can be substantiated in writing. Go ahead take legal action “threatening behaviour now.” I haven’t been rude or vexatious you have!

But also I’ve paid for something I don’t have requested answers and met with aggressive rude e mails. (I’m clearly not alone reading the reviews) I did put my new address on the details. (Why wouldn’t I ) ?? What a horrible obnoxious company. For some reason they sent the item to my old address which hasn’t happened since we moved. All I got was one word rude answers when I messaged them.
The people at the old house say they haven’t got this item and I have no reason not to believe them they sent me a picture of something stuffed in the postbox of the old house . With the comment, “tell Karl I can see his post box.”
I still don’t have the item. I also don’t have my money back. I’m a loss to why it went to the wrong address. Nothing else has and all my sites have the new address.
I will be reporting them to trading standards and I will also ask Barclays to refund my money as I do not have the item . I also see on your fb page numerous unsatisfied orders

23 mars 2025
Avis spontané
Logo de EquinePatch

Réponse de EquinePatch

This person has posted 50 times on Trustpilot and are all 1 stars reviews. Tells you everything you need to know about difficult she is to deal with.
How did we know your old address? You input this when you ordered.
A picture was sent of the package successfully delivered and in the mail box. EquinePatch will not be held to ransom by anyone that is trying to get free products with threats of negative posts on social media. Any false allegations will be strongly contested by EquinePatch. Also, we will not be bullied, ANY false allegations made on social media will result in legal action to protect our reputation and brand.

Noté 5 sur 5 étoiles

I've always been a believer in magnets…

I've always been a believer in magnets but after using the Equine Patch on my pony who had a slightly swollen tendon the problem had vanished in three days. They are a high quality product so would highly recommend and David was excellent to deal with.
Don't compromise on cheaper items if you value your four legged friends health !!!!!

15 août 2023
Avis spontané
Logo de EquinePatch

Réponse de EquinePatch

Thank you for your kind review Sheila and we are so please EquinePatch helped your pony.

Noté 1 sur 5 étoiles

Avoid

Avoid, dont buy from them. Item never recieved, comminication very poor. Still not refunded yet. Reported to police due to been a fraudster

7 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent products

By far the best magnetic company on the market. The girls are really helpful and informative. I have used a number of products from hock boots to splint bands and the results speak for themselves! Ill be honest my gut was telling me to use ice but I'm so so glad i listened and used these magnets! I know have a stash and the tackroom and wouldn't be without them. Keeping Team Heavy show ready!

28 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, giving me advice across the weekend. Very thorough in getting me to provide them with photos so that they could consult which magnet would be best for my mare, who has developed a splint by catching her leg. Thank you so much and will send the end result pics when i can

2 août 2021
Avis spontané
Logo de EquinePatch

Réponse de EquinePatch

Thank you for your kind review.

Noté 5 sur 5 étoiles

Look no further for the best Magnetic Therapy Products

The best company out there for producing quality magnetic patches and accessories for all your equine/canine needs. The results are simply outstanding and have saved my horses from long term ailments and blemishes, simply magic and I’d never use anyone else. An honest little business run by great people xxx

21 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

A great wee business that caters to…

A great wee business that caters to your specific needs. They tailor make to your own measurements and can help with magnet placing as required. Both my horse and my dog along with my self all wear their magnetic products now :)

19 avril 2021
Avis spontané

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