Ergonomic Designs Bathrooms Avis 

910
•
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

We are a well‑established bathroom installation company and work closely with a wide range of suppliers and retailers on behalf of our customers. Unfortunately, this has been by far the most d... Voir plus

Noté 1 sur 5 étoiles

Ordered and paid for the bathroom suit, all arrived on time, bath tap is broken and leaking so we can’t use the bath, emailed 5 times over 3 weeks, they asked for photos then a video, thought they wou... Voir plus

Noté 5 sur 5 étoiles

The service from this company was excellent. We ordered various shower bits and it all came individually wrapped in cloth bags and individual boxes then placed into a large box to protect them. The qu... Voir plus

Noté 5 sur 5 étoiles

Easy website to navigate - options on left enable you to narrow down search. Delivery very quick. On day of delivery, you can receive a one hour delivery slot - very useful, saves waiting in all d... Voir plus

À propos de l'entreprise

  1. Rénovateur de salle de bains

Informations provenant de diverses sources externes

Ergonomic Designs Limited is a UK family owned private company. We began trading in August 2001, and through our customer care programe have achieved outstanding reviews on our shower systems with 100% Feedback. We believe our customers deserve prompt attention with the best and most efficient service. As well as selling to the trade and public we also have a showroom in Northampton which you are welcome to visit. UK Company Number: 06065684 UK VAT number: 923 1440 57 Customer Service and Reviews: We have thousands of happy customers and you welcome to see what our customer say about us.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

910 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,4

Tous les avis

(910)

74 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing Experience

The best supplier so far. They delivered it next day and all safely packed. The courier even called me 30min before delivery and he was very professional. The price for the ceramic basin was cheaper than other websites, even though the product was the same, so I am very pleased. Keep up the good work Ergonomic Designs as we will be using your company from now on.

27 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent!

Excellent black Matt taps….really good quality and value for money. Great service and fast delivery…. Highly recommend and would buy again. Thanks!

23 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Efficient and very helpful company

Excellent product and price and delivery options. However at last moment I had to change my delivery option from collection to a home delivery. This change was handled with courtesy and efficiency. Wish all companies were so helpful and quick to respond to requests

20 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Hi This is Mr Bennett I wrote a bad…

Hi This is Mr Bennett I wrote a bad review regarding being sent the wrong taps.
After Ergonomics had received my email they were right onto the suppliers and sorted this problem out ASAP. I would just like to thank them for sorting this issue out very quickly. Bath Taps fitted and working very well.

26 septembre 2024
Avis spontané
Noté 3 sur 5 étoiles

Days of waiting for delivery

Item didn't turn up on the date agreed, but did eventually turn up on the second agreed date, no call prior as requested.
The seller will probably blame the courier, but it is what it is.
Item looked okay and as expected

24 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service. I ordered on the Friday and the bath was with me by 8.30 Monday morning. The courier was so helpful, I was on my own and he carried it into the garage for me. I wanted a small bath with handles and ergonomic designs were the only place I could find a choice in the size I need. I will use them again.

23 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

DO NOT BUY FROM THIS COMPANY

If j could give this company 0 stars that would be too much. I ordered a slimline shower tray off this outfit, it was not opened for over a week and when it was my plumber noticed a hairline crack in the thin portion of the manufactured tray, it was very thin. I reported this to the ergonomic team (oh and by the way they only deal with customer issues through e-mail, if you call this outfit they will tell you the phone number is only for sales. What's terrible company. They spouted the line about "we give customers 2 days to report issues" and totally were not interested one bit. Buy your product from a store that lives inntgecrssl world and not this outfit. The shower tray cost over £350 and this company purely act as a middle man postbox outfit. Total disgrace of a rip off outfit and would sincerely urge people to buy from a reputable company.

1 août 2024
Avis spontané
Logo de Ergonomic Designs Bathrooms

Réponse de Ergonomic Designs Bathrooms

Hi Stephen,
Apologies were unable to supply a replacement on this occasion. The item was delivered and signed for in good condition with a drop photo to show as such and no damaged was reported until 3 weeks after delivery. Im afraid after so long in your care, the crack could have happened at any point. We are a small family run business and we cannot absorb the cost on items that were delivered in good condition and damaged since, the manufacturer of your tray offer 7 days to report damage, which is more than enough time to inspect and item and you would not need a plumber to identify a cracked tray. I am sorry we could not resolve, we have offered a cost price replacement tray which means you only pay what we pay.
kind regards
Ergonomic Designs

Noté 1 sur 5 étoiles

Beware! Only 2 days to report damages!!!

Although the furniture is lovely and delivered promptly, you only have 2 days to report damages. One piece of our furniture was very heavy so we weren’t able to fully inspect it until our builder was ready to install as we needed 2 people to lift it at which point we noticed the damage and Ergonomic Bathrooms would not accept liability or offer a free replacement as we were out of the 2 day period.

7 juillet 2024
Avis spontané
Logo de Ergonomic Designs Bathrooms

Réponse de Ergonomic Designs Bathrooms

Hi,
I am sorry that a replacement was not offered by the manufacturer, this is due to the amount of time since delivery that this was reported after being signed in good condition and the obvious nature of the damage. We advise 48 hours to check delivery on all the items we sell as many of the manufacturers insist on this, however this manufacturer offer 7 days to inspect items and check for damages, sadly this was over 2 weeks since delivery and the unit was broken almost in half, it would be very apparent on initial inspection if this damage was present on delivery.
kind regards
ergonomic designs

Noté 1 sur 5 étoiles

Could not return as product open!

I ordered a Gerberit flush plate in brass which cost over £260. When it arrived and I opened it I realised it was plastic and was very flimsy. I contacted the company to return it and they said that as it was opened I was unable to return! How are you supposed to know if you are happy with such an expensive flush plate if you can’t open it?? I would NOT use this company again for this reason. Very unhappy customer.

14 juin 2024
Avis spontané
Logo de Ergonomic Designs Bathrooms

Réponse de Ergonomic Designs Bathrooms

Hi,
I am really sorry this purely because they have a sanitary security seal on the flush plates, these are made by Geberit and the produce them with the security seal in place, we cant then accept it back for resale to send to another customer as it would be very obvious it was not brand new and the security seal in place would not longer be sealed. Sadly as per any company anything that cannot be resold as new cannot be accepted for return unless faulty.
kind regards
Ergonomic Designs

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, quick response, assistance in choosing a product, clarification of technical details, and fast high-quality delivery. Ideal balance between price and quality.

20 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Efficiency at its best

What an excellent company. Our 1st shower screen arrived very quickly. I realised that I ordered the incorrect size, bought the 2nd screen and the company sent the correct size and picked up the incorrect one the very next day, and arranged a refund quickly.
I have purchased many bathroom fittings recently from a multitude of suppliers and Ergonomics have been one of the most efficient of the companies and sell at an excellent price. 5 stars

17 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service, kept informed at the point of sale and all the way to delivery.

8 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Great customer service from James, who emailed to check on a duplicate order I had made, and put right my mistake before the package was sent. Such a nice change from automated emails and chatbots.
I came upon Ergonomics by accident because it was the only store out of many which had the taps I needed. There is a wide choice of products at good prices, and I will look here first in future,

30 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

The service was excellent

The service from this company was excellent. We ordered various shower bits and it all came individually wrapped in cloth bags and individual boxes then placed into a large box to protect them. The quality is excellent. Could track delivery with two hr time slot with DPD. Highly recommended this company. Five stars guys !!

29 mai 2024
Avis spontané

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