E-Ridez Avis 8

Ignore the good reviews, they must be paying someone to write them tbh! I bought the Roadrunner Pro seated electric scooter from these guys back in May, Sam (the manager) actually personally delivered it to my house which I thought was proper nice and I was told if I ever I needed anything to give him a shout and he’d sort me out. Well less than 200 miles on the bike and I was faced electrical issues.. that’s ok, I know these things can happen but did I ever get any support from E-Ridez themselves? No. Did they take days to reply? Yes. And did I have to bombard them with messages to even get a reply? Also yes and even then it was never helpful!! Just some crap about “sorry we’ve been so busy, sorry I wasn’t the one dealing with your request, I’ll get so & so to get back to you when he’s back in the shop.” blah blah blah. I then went through Voromotors themselves (in AMERICA!!) and had more luck with them and since I am a member of the Emove Roadrunner academy on FB I managed to get the spare parts that way! It took a while going back & forth with emails etc but they actually helped me otherwise my bike would have been useless sitting there collecting dust. The bike is supposed to be under warranty for a year but that doesn’t seem to matter to E-Ridez. After receiving my parts from America, I managed to get my bike back on the road. They very kindly sent them to me free of charge even though this wasn’t their duty at all. They didn’t have to do that for me but they did. All I had to pay for was delivery. Big up Voromotors for that. I messaged E-Ridez and told them and asked if they would reimburse me the money for the delivery charge and fair play to them, they did. But guess what, TOTALLY ignored my previous messages. Just came back with the bluntest message about “send me your details.” - jokers!!!! My rear light does this weird flash thing and I believe I need a new step down as I already replaced the light and it’s still the same. (Again Voromotors sent me the light) and I contacted E-Ridez in late August/early Sept about this and was told the part would be here in November… well it is now December and I have heard nothing. I messaged them on their business account on WhatsApp, emailed twice and NOTHING! The messages I sent on WhatsApp didn’t even get delivered which made me think they blocked me and guess what? They did!! I messaged off of my partners phone tonight and they went straight through! These guys are proper cowboys mate, all they want is your money, they don’t give a crap about ya. The aftercare is literally non existent and I beg for the life of me, don’t waste ya money on these guys because god forbid something goes wrong with ya machine! Absolute w******.

Though the bikes & scooters are fine, customer service, esp after sales, is utterly useless. They appear to not care at all what problems you’re having, & you have to chase them for months, & even then they don’t deliver.

Bought a kaabo wolf king gt pro. Had a couple of minor problems with the scooter and to say I live very far away, Sam and the lads at eridez couldn’t have been more helpful . Would reccomend buying off these as u have the guarantee afterwards that if there’s any problems they will be sorted . Will be buying from these in future couldn’t have looked after me any better

No communication

Bought a wolf king GT and the scooters amazing iv had it a couple months and clocked over 200 miles on it, no problems so far touch wood. The after sale service isn't that good and they hardly reply if you don't chase them down so I don't know how they would be if a big problem would arise on my scooter and I need help, also had to chase them about delivery of my scooter but they finally delivered It them selves because they had some problems with getting a courier. If I wanted to buy another pev I wouldn't use these guys again but this is just my experience and it might be different for others. Other than that nothing else to say.

Great service from these guys got my Wolf king gt within 3 days right to my door with no hassle at all.Kept in touch with me all the time too.
There site was easy to use and they also use Pay-pal so your money is safe and sound

1st class service guys in the shop made it a really easy process . really quick in replying and delivery was fast . Bought the mario bike and could not be happier , powerful bike

After having really terrible experiences elsewhere, I’m really thrilled with my experience with E-Ridez.

I placed order, received a phone call re. delivery and reassurance that delivery would be recorded and I’d get a time slot etc..

Bike was delivered, very easy to set up and works perfect. Very happy!