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Lisez les avis des autres

Noté 1 sur 5 étoiles

I purchased the flex mat and I was sliding all over the mat. It’s a good mat if you wear non slip gloves and sneakers. I emailed the company for a return label and they replied that they have a no r... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Justine Dawber-Smith was the most helpful person I've had the pleasure to deal with in customer services! Her help and advice and going above and beyond regarding the whole ordering process was amazi... Voir plus

Noté 5 sur 5 étoiles

Great customer care throughout, listened to our needs and the experience we wanted to create for our users. Products are excellent as you would expect and although we had to wait for the equipment du... Voir plus

Noté 5 sur 5 étoiles

Very impressed with Escape fitness. Had come across their equipment at my local Fitness First gym. I wasn’t aware of this however, until I was told about this from a competitor. I reached out to the... Voir plus

À propos de l'entreprise

  1. Vente d'équipement de fitness en gros
  2. Classe de fitness
  3. Magasins d'appareils de fitness
  4. Magasin d'équipements sportifs d'extérieur
  5. Programme d'entraînement physique
  6. Grossiste en accessoires de sport

Informations provenant de diverses sources externes

Escape Fitness provides Functional Fitness Equipment, Commercial Gym Design and Installations, Flooring for Professional Gyms & Leisure Centers.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

32 avis

5 étoiles
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Tous les avis

(32)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

The flex mat is slippery, false advertisement

I purchased the flex mat and I was sliding all over the mat. It’s a good mat if you wear non slip gloves and sneakers. I emailed the company for a return label and they replied that they have a no return policy. I said you advertised your flex mat to be non slip and it’s anything but. So now I’m stuck with a mat that I can’t use. I want my money back I’m so pissed. They had a sales rep that texted me back and forth he never once told me there’s a no return policy.

5 septembre 2022
Avis spontané
Logo de Escape Fitness

Réponse de Escape Fitness

We are very sorry for the service received and that the mat was not suitable for use. Our recommendation is for a new Flex Mat to be wiped with a mild soapy water solution, this would remove the residue from the mat and make it non-slip. Our team has been made aware of this guidance. Again, many apologies.

Noté 4 sur 5 étoiles

Excellent service

Excellent service, helpful staff, and arrived when they said it would, i would recommend the wolfman store every time

14 février 2022
Avis spontané
Noté 5 sur 5 étoiles

I am a personal trainer and have used…

I am a personal trainer and have used Escape Fitness in the gyms for over 10yrs. Last year I setup a home gym and order all my equipment from Escape Fitness & Justine has been absolutely fantastic in putting packages of products together for me. The quality of the products is outstanding. Wonderful customer service - I would highly recommend. And over the last one year I have managed to convince over Ten clients to buy home equipment from Escape Fitness and they are very satisfied the quality of the products.

17 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended :-)

I could not speak highly enough of Escape Fitness. Justine has been absolutely fantastic in putting packages of products together for me. The quality of the products is outstanding. Wonderful customer service - I would highly recommend.

17 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Justine @ Escape Fitness - Great Customer Care

I have worked with Escape previously in commercial gyms and recently setting up a new gym and studio space. My contact there has been Justine and I can not speak highly enough of how great she is to work with and how easy she makes the process of purchasing and arranging delivery of equipment. Her customer care and level of service is exceptional and will continue to keep us returning for future purchases.

15 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Great customer care throughout

Great customer care throughout, listened to our needs and the experience we wanted to create for our users. Products are excellent as you would expect and although we had to wait for the equipment due to delays in shipping we were kept informed throughout the process. Thank you

26 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

WOW, seamless service!

Working at a college I am asked to source some specialist equipment. Rachel from Escape Fitness was an absolute star, she helped me source all my equipment and was extremely helpful going back and forth to ensure that all the spec was meet. She made my jobs soo much easier and I did not have to chase her once, she did all the chasing for me!
I would defiantly recommend this company for their excellent service not just customer service but also the products arrived timely and it definitely impressed my boss with the personalization kit also.

18 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Great service from beginning to end.

Rachael was superb at mocking up the look of the equipment, suggesting changes and creating my perfect environment. She managed the process perfectly from quote to after-install and I couldn’t be happier with the quality and finish of the product.

11 février 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent service throughout

Excellent service throughout. Justine was amazing and so so helpful.
I ordered the full range of dumbbells, kettlebells, racks, medicine balls, flooring and much more.
Thanks again Escape Fitness for a great service and prompt delivery to the Isle of Man.

10 février 2021
Avis spontané
Noté 5 sur 5 étoiles

10/10

From the product quality to the customer service, Escape are a great company. I will continue to buy from them and recommend them to everyone i know who needs good fitness kit.

5 février 2021
Avis spontané
Noté 5 sur 5 étoiles

Placed my order with Escape for some home gym equipment

Placed my order with Escape for some items for my home gym. Specifically yoga mat, block and strap. The range to choose from was excellent and the purchasing process easy. I even had a follow up call from Rachael at Escape to check I was happy with the process and to let me know when the order was coming. Arrived fast and well packaged. All as described. Highly recommend.

1 février 2021
Avis spontané
Noté 5 sur 5 étoiles

Dumbell order

I ordered a some dumbells in a variety of weights and found Escape easy to deal with on the phone, they dealt with my order really well, it was an easy transaction and delivered on time.

Thank you.

31 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Both customer service & product quality were exceptional!

The service from Justine was exceptional. From choosing the gym flooring to advice on installation, Justine's knowledge & assistance was first class. We're so happy with the high quality flooring we received. Great product & fantastic service. I would definitely use Escape Fitness again & recommend to anyone!

31 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Great company to work with

Great company to work with. They helped me design my gym from start to finish. From flooring to all of the equipment. The gym looks amazing and the equipment is great. Rachel was fantastic to work with, I have added some equipment since the instal, very polite and professional.

28 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

I’ve been working Escape fitness…

I’ve been working Escape fitness throughout the lockdowns. They are very helpful, respectful, user friendly, efficient in their work and I am more then happy to continue working with them.
I’ve purchased the sbx dmb sets and they’ve all been spot on. Very good quality 👌🏼
Thank you escape 💪🏼✌🏼

26 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Very impressed with Escape fitness

Very impressed with Escape fitness. Had come across their equipment at my local Fitness First gym. I wasn’t aware of this however, until I was told about this from a competitor.
I reached out to them and Rachel help me put together an order for a home gym. I have since placed additional orders and very happy with the quality of a equipment.
Good quality and would definitely recommend

25 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Since Lockdown last year I have…

Since Lockdown last year I have purchased a lot of equipment from Escape and have always been impressed with both the quality of Product and Service , most recently I was dealt with by Justine who was very helpful and knowledgable . She clearly has a passion for what she does and believes in the company she works for , this coupled with the fantastic quality of the product is a formula that works and means that there is only one company that I go to for any gym requirements and that’s Escape

20 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Top quality gym equipment

I have bought lots of equipment from Escape Fitness over the years and as always, the quality of the equipment is exceptional. The service l have had, has always been excellent and Rachael in the sales team has been brilliant. If you want quality and service, go no further. Recommend to all.

19 janvier 2021
Avis spontané

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