Eshinesleep Avis 

I bought 10 months ago a Eshine Signature Hybrid Mattress and have in the deformation. I'm trying contact to customer support in last 30days, but no answer . Eshine Don't have warranty and low quality products.
The customer service doesn't work.
No one to talk . Only chats and bots

I purchased a split king adjustable bed from this company. I spent over $2000. I ordered the 12" mattress in error, when I intended to order the 14" mattress. This item was purchased through the Eshine storefront on Amazon. The bed arrived in 2 shipments; bedframes and then mattresses. The frames are extremely heavy.
I attempted to exchange the mattresses (only) through Amazon but the only way I was able to do the exchange would have been to ship the ENTIRE bed back, including the frame, at my expense.
I attempted to contact the seller's "customer service" to find out how I could exchange JUST the mattresses. The storefront/website post 2 phone numbers; one number is not a working # and just disconnects whenever you call, the other # connects you to a bot that continually advises you to contact the company via email. I did that. I also tried to contact the seller through Amazon. They did respond but they never answered my question about how to process the return/exchange. Instead they reminded me repeatedly that I would have to pay return shipping. This was the response I received....

Fw: Fw: return help
Inbox

3:45 AM (2 hours ago)
to me

Dear Customer,
Could you please let us know if the package has been opened? If you want an exchange, you will need to send the mattress back at your own shipping cost. However, we cannot deduct the freight fee directly from your account, which will cause extra hassle for you.
Best regards,
Zoe

BUY FROM THIS COMPANY AT YOUR OWN RISK. IF YOU BUY IT, YOU OWN IT. THEY WILL NOT HELP YOU IN ANY WAY IF YOU NEED TO RETURN AN ITEM

PPP i’m very happy with the bed I purchased. It is very comfortable is everything they said it would be it came in a reasonable amount of time and I would highly recommend this company to anyone who’s looking for an inexpensive bed that feels great.

GREAT PRICE ON THE MATTRESS AND FRAME .
CAME IN PRETTY QUICK . ALL WORKS GREAT
THE MATRESS SEAMS VERY COMFY LOVE IT SO FAR .

I purchased an adjustable bed from Eshine and I have really enjoyed it so far. The order process also went very smoothly and I received my order very fast. The bed performs exactly as stated.

Shipping was problematic and speaking to a "Live Representative" is not an option! I would rate the customer service experience by itself as a 2-star. The actual bed is a 4-star for my spouse and a 3-Star for me. It is to way to firm and the memory foam does not support your body weight...you sink in the bed are actually stuck in a impression of your body and you cannot roll over in the bed without assistance.

Great price. Fast ship. Platform and mattress exceeded my expectations. A+

It was not easy getting what I wanted however product itself very easy setup should have included split queen mattress cover and sheet seems your company couldn't go wrong including the afore mentioned items with your split head mattresses as they are not readily available and lastly should have two remotes i am more or less OK with purchase

Everything was not damaged and on time .
All material was corrected and assembled right.

The quality and comfort of our split king (3100 Series with Comfort Hybrid mattresses) exceeded my hopes. The motors are super smooth and practically silent. Setup consisted of screwing in the legs and plugging in the power supply. Plus, I could literally buy THREE of these beds for the price of many of the other brands I was researching. The anti-snore setting has convinced my wife not to suffocate me in my sleep (well, not for snoring anyway). I was going to get checked for sleep apnea if this bed didn't work for the snoring, but (whew!) no need for that now. I'm a side sleeper, so I didn't think the tilt of the anti-snore would be usable for me, but I was WRONG. It is very (and I mean VERY) comfortable sIeeping on my side while in the anti-snore position. I really don't know what could be improved about the product... at any price. The only thing that remains to be seen is the durability, but after seeing and feeling how quiet, comfortable, and silent this bed is, I really don't think durability will be an issue. If you're on the fence about these E-Shine beds, hop off and order one!

I ordered a split king .... Not light 😂 .... Moreso, I think the one was refurbished or something .... The items were loose inside ... And two screws and some plastic like screw bumper fell out when moving into the bedroom. Also, there's a scratch/divot on one of the plastic parts connected to metal bars/frame, and that remote is cracked that prevents the battery backing from closing properly 😒

on the other (twin), a foot cap is missing, and there's a tear in the fabric part that practically goes through it .... Nothing seems problematic with the function of the bed but disappointed by the defects because of the cost paid 😞

Also, the remotes aren't identical... Are they supposed to be slightly different?

Great product very happy I purchased this product

I never received my sheets and pillow cases.

If I could give zero stars I would.
DO NOT ORDER FROM THIS COMPANY!
We only received 2 mattresses and one frame.
They keep telling us the 2nd frame was delivered.
It was not. I stayed home all day waiting.
Now they say it was delivered.
They keep repeating we need to check around bushes
It is a 100lb package and we are on the street
We have sent pictures and no response.
This has been a nightmare !!!
No actual human and they do not actually help when things go wrong

Most uncomfortable mattresses...we r in pain every night

This bed is everything they said it is and more! I have slept better and I don’t wake up with joint pain. I was able to put everything together by myself and it was very simple. The delivery was on time. I absolutely love my new split king!

Great affordable bed only problem I had is when I moved can’t find the mattress bar to keep the mattress from sliding ! No one offers a replacement part which is really aggravating !!!

The mattress doesn't spring back like it should and also slides off the edge of the frame

Love it I sleep better now