Signed up for eSIM roaming in Australia. Never worked. Only helpdesk option was to enter a query on their website. Automated, generic response was to check the very obvious. Tried to escalate but no r... Voir plus
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Lisez les avis des autres
Überteuert, Unlimited Data wird beworben, im Kleingedruckten sieht man dann die Drosselung. Kundenservice war nett, trotzdem bekommt man den gleichen Service für 1/3 des Preises bei anderen Anbietern.... Voir plus
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Due to my work, I travel a lot outside of the EU where I’d need a local SIM card to stay connected with my work and family. It used to be a big hassle for me to change SIM cards and Esimatic has got m... Voir plus
L'entreprise a répondu
I’ve been looking for an affordable and quality internet usage at abroad for a long time and finally all are matched with Esimatic. I’m so grateful that you provide this service for us. Fast, cheap,... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Esimatic is a widely popular eSIM app whose main purpose is to keep you connected to the internet wherever you go. Our product has gained a positive reputation worldwide for helping travelers avoid hefty phone bills as they move from one country to another.
Coordonnées de contact
Krisjana Valdemara iela 73 - 13, Riga, LV-1013, LV-1013, Riga, Lettonie
- info@esimatic.com
- esimatic.com
3,9
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28 avis
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I decided to try Esimatic after hearing from friends and family how good it was
I decided to try Esimatic after hearing about it from friends and family who said It's perfect for data when traveling internationally, After arriving overseas, my son followed the instructions and set up the rest of his ESIM, he had seamless data for each day that I was here, It never ran out and I was able to use his phone when needed just like I occasionally do when I am at home, It's fantastic and I highly recommend Esimatic to anyone considering it.
9 août 2026
Avis spontané
Die esimatic App ist einfach zu nutzen…
Die esimatic App ist einfach zu nutzen und sehr praktisch. Man kann schnell einen Datentarif kaufen und sofort online gehen. Perfekt für Reisen ohne SIM-Karte.
5 avril 2026
Avis spontané
Réponse de Esimatic
Vielen Dank für dein tolles Feedback! 😊
Es freut uns sehr, dass du die einfache Nutzung und die schnelle Aktivierung schätzt. Genau das ist unser Ziel – unkompliziert online gehen, ohne physische SIM-Karte.
Wir wünschen dir weiterhin eine großartige und sorgenfreie Reise
gerçekten cok pratik birkaç dakika…
gerçekten cok pratik birkaç dakika içinde aktif ettim ve direkt kullanmaya başladım
5 avril 2026
Avis spontané
Réponse de Esimatic
Güzel geri bildiriminiz için teşekkür ederiz!
Hızlı aktivasyon ve anında kullanım deneyiminizin sorunsuz olması bizi çok sevindirdi. Amacımız her zaman mümkün olan en kolay ve akıcı bağlantıyı sunmak.
Her zaman yanınızdayız, iyi yolculuklar dileriz
Gerçekten çok pratik
Gerçekten çok pratik, birkaç dakika içinde aktif ettim ve hemen kullanmaya başladım.
2 avril 2026
Avis spontané
Réponse de Esimatic
Değerli yorumunuz için teşekkür ederiz! 😊
eSIM’inizi birkaç dakika içinde kolayca aktive edip hemen kullanmaya başlayabilmeniz bizi çok mutlu etti. Pratik ve hızlı bir deneyim sunmak bizim için çok önemli.
Keyifli kullanımlar dileriz
Malezya’da öğrenciyim
Malezya’da öğrenciyim, ilk geldiğimde çok işimi gördü. Kurulumu kolaydı ve internet gayet stabil, memnun kaldım
5 avril 2026
Avis spontané
Réponse de Esimatic
Değerli geri bildiriminiz için teşekkür ederiz! 😊
Malezya’da ilk geldiğinizde size yardımcı olabildiğimizi duymak bizi çok mutlu etti. Kolay kurulum ve stabil bağlantı deneyiminizden memnun kalmanız harika!
Size keyifli ve sorunsuz bir bağlantı deneyimi sunmaya devam etmeyi umuyoruz
Unsubscribed from their newsletters
Unsubscribed from their newsletters, still sending all the time...Very bad...
3 avril 2026
Avis spontané
Réponse de Esimatic
Sveiki Elvis, we’re truly sorry to hear about your experience!
We see that multiple accounts were created, unsubscribing from one does not automatically apply to all, we’ve now manually removed any remaining subscriptions to make sure you won’t receive further emails.
If anything else comes up, feel free to reach out to us at support@esimatic.com, we’d be happy to assist further.
Wybrałem tę aplikację w trakcie podrózy…
Wybrałem tę aplikację w trakcie podrózy do Tajlandii. Nie żaluje swojego wyboru. Świetna obsługa klienta, ceny bardzo przystępne.
Polecam
15 novembre 2025
Avis spontané
Réponse de Esimatic
Dziękujemy za miłą opinię! 😊
Cieszymy się, że wybrałeś Esimatic podczas swojej podróży do Tajlandii i że jesteś zadowolony z naszych cen oraz obsługi klienta. Twoje polecenie wiele dla nas znaczy!
Życzymy dalszych udanych podróży i zawsze bezproblemowego połączenia
Überteuert
Überteuert, Unlimited Data wird beworben, im Kleingedruckten sieht man dann die Drosselung. Kundenservice war nett, trotzdem bekommt man den gleichen Service für 1/3 des Preises bei anderen Anbietern.
14 septembre 2025
Avis spontané
Réponse de Esimatic
Vielen Dank für dein Feedback!
Es tut uns leid, dass du den Eindruck hattest, unser Angebot sei überteuert. Die Informationen zur Fair-Use-Regelung sind jedoch nicht im „Kleingedruckten“ versteckt, sondern klar in den Paketdetails angegeben – inklusive der täglichen Highspeed-Daten und der anschließenden Nutzung mit reduzierter Geschwindigkeit.
Falls du Fragen hast oder wir dir weiterhelfen können, melde dich gerne jederzeit unter support@esimatic.com
esim for USA: disappointing speed and only 1 out of 3 networks working
I purchased an esim with 20 GB from Esimatic for my OnePlus 12 because they mentioned on the app that, in the US, the esim would work on all 3 networks, T-Mobile, AT&T and Verizon. The purchase process was very smooth, as well as the activation of the esim. Once arrived in Chicago (first stop), the esim would not connect to any network. After a while, and manually forcing one by one each network, I ended up with AT&T finally connecting in 5G, although not at high speed. Once arrived at my final destination, Elizabethtown KY, AT&T was working though still at slow speed for a 5G. This was more or less the same for all the trip, with some areas a bit faster but definitely below what is normal.I tried to contact the customer service, which was quite responsive and tried to fix the problem. In the communication with them, they told me that they had issues with T-Mobile at that moment. In fact, T-Mobile never worked in any part of the US during my 2-week stay, despite being advertised as one of 3 networks they cover in the US. Speed on AT&T in 5G full bars was a bit disappointing basically anywhere we traveled (Kentucky, Ohio) even after trying all the fixes suggested by the customer service. Verizon seemed to connect at first but actually never worked for the whole trip. Customer service mentioned OnePlus 12 might have been the issue, but I tried with another esim provider (which actually connected to T-Mobile) and the connection was 10-15 times faster. They gave me extra credit and a status upgrade, so I might try again their service in January.
19 août 2025
Avis spontané
Réponse de Esimatic
Thank you again for your detailed feedback. As our support team already indicated during your stay, we were experiencing temporary maintenance issues with T-Mobile in the U.S., which affected connectivity on that network.
We understand your frustration and truly appreciate your patience. While AT&T remained available as a fallback, we recognize that the performance didn’t meet your expectations. We're glad we could at least partially make up for it with credit and a status upgrade — and we’re confident your next experience will be much smoother.
If you plan to try Esimatic again in January, feel free to reach out in advance to our team at support@esimatic.com we’ll be happy to assist you in choosing the most suitable plan and check real-time coverage updates. Safe travels!
I was hit by limits by surprise, was fully refunded
Esimatic showed up when I was searching for "unlimited" data plans. The limits were not very prominently displayed and I bought it in a rush. High-speed data only lasts up to 1 GB per day, after that speed is limited to 1.25 Mbit/s, which is not enough for video streaming.
After getting in contact with customer support, they agreed to refund me in full. 👍
8 juillet 2025
Avis spontané
Réponse de Esimatic
Thank you for your honest feedback! We're sorry the speed limits weren't clear enough in the technical details of the product descripton, we understand that in a rush it can be missed.
We're glad our support team could resolve it quickly. If you ever need help choosing the right plan, feel free to reach out anytime at support@esimatic.com. Safe travels!
Ganz finster!
Ganz finster!! Ich habe für die Galapagos Inseln 1 GB gekauft. Das sollte für unsere 7 Tage Reise genügen. Zu Hause habe ich einen Verbrauch von 3GB/ Monat. Ich hatte überwiegend keinen Empfang, konnte es also nur ein paar Minuten nutzen. Ein paar Stunden nach dem Kauf ( nicht mal einen Tag und über Nacht) war es aufgebraucht. Vorsicht und Finger weg von Esimatic!!
3 avril 2025
Avis spontané
Réponse de Esimatic
Es tut uns leid zu hören, dass Sie unzufrieden waren. Allerdings ist es völlig normal, dass der Datenverbrauch im Ausland deutlich höher ist als zu Hause. Wir haben Ihnen auch das vollständige Nutzungsprotokoll per E-Mail gesendet. Laut den Daten wurde das 1 GB Datenvolumen innerhalb weniger Tagen vollständig verbraucht. Wenn kein Empfang bestanden hätte, wäre das technisch nicht möglich gewesen.
Bitte denken Sie daran, automatische Hintergrundprozesse und App Updates auf Reisen zu deaktivieren. Bei weiteren Fragen hilft unser Team gerne weiter unter support@esimatic.com
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Benim gibi sık seyahat edenler için…
Benim gibi sık seyahat edenler için Esimatic gerçekten çok iyi. Fiyatları baya iyi, indirim isteyin; yardımcı oluyorlar
5 décembre 2024
Avis spontané
Réponse de Esimatic
Harika yorumunuz için teşekkürler! 😊 Sık seyahat eden biri olarak Esimatic’ten memnun kalmanıza çok sevindik. Uygun fiyatlarımızı beğenmeniz ve destek ekibimizin yardımcı olabilmesi bizi mutlu etti. İyi yolculuklar!
I love how I can buy and activate my…
I love how I can buy and activate my eSIM within minutes from my phone.
8 novembre 2024
Avis spontané
Réponse de Esimatic
That’s the beauty of eSIMs—no waiting, no hassle, just instant connectivity! Glad you’re enjoying the convenience. Safe travels and happy browsing!
Not happy
I am in Turkey for two weeks of holidays .
Got the most expensive package - Unlimited for 30 days for $53.89.
Was unpleasantly surprised to see that once you go over 1GB per day , speed goes down to 300 kbs . That makes it impossible to watch a movie or upload a video from the drone .
My request to exchange for 100 GB package that costs $51.32 was denied.
If you have a limit of 1GB per day that makes it 30GB for a month and it is very far from “Unlimited “ .
Overall I do not believe I got a fair deal for money paid.
21 février 2025
Avis spontané
Réponse de Esimatic
Hello Dmitry, we’re truly sorry to hear that you’re disappointed. However, we clearly state the daily usage policy in our product details, and once a data plan is activated, we unfortunately cannot change it.
We truly tried to find a fair solution by offering you 5GB for free and a discount on your next purchase, but this was not accepted.
If you have any concerns, feel free to reach out to support@esimatic.com—we’re always here to help!
I’ve been looking for an affordable and…
I’ve been looking for an affordable and quality internet usage at abroad for a long time and finally all are matched with Esimatic. I’m so grateful that you provide this service for us. Fast, cheap, and high-quality! I suggest everybody to use this app immediately. Thank you very much
3 juin 2024
Avis spontané
Réponse de Esimatic
Thank you so much for your kind words! We're thrilled to hear that you found Esimatic to be a perfect match for your needs. We appreciate your recommendation and are grateful for your support.
If you have any questions or need further assistance, please don’t hesitate to reach out support@esimatic.com.
Safe travels!
Life saver for my business trips with super fast connection!
Due to my work, I travel a lot outside of the EU where I’d need a local SIM card to stay connected with my work and family. It used to be a big hassle for me to change SIM cards and Esimatic has got me covered with its super fast internet and convenience. It’s even faster than my carrier plan in my own country. The instructions are clear and the app is user-friendly, you just get what you need, and it is super easy to top-up when needed. The support team deserves 5-star, they are very helpful and they answer promptly. I’d definitely recommend it, especially you’re travelling often or work remotely in such destinations with poor local internet connection.
10 juin 2024
Avis spontané
Réponse de Esimatic
Thanks for sharing your experience! It's awesome to hear that Esimatic has been such a big help during your business trips, keeping you connected with super-fast internet and no hassle. We're really pleased to hear you found our service user-friendly and our support team helpful.
If you need anything at all, just give us a shout at support@esimatic.com. Happy safe travels!
Did not work!
Signed up for eSIM roaming in Australia. Never worked. Only helpdesk option was to enter a query on their website. Automated, generic response was to check the very obvious. Tried to escalate but no response until I was back in my home country. Seemed to be a total sham. Zero trust in Esimstic.
10 novembre 2023
Avis spontané
Réponse de Esimatic
Dear Steve Nitschke,
We are sorry to hear about your experience after so many months and sincerely apologize for any inconvenience caused. We take your feedback seriously and would like to address your concerns.
Our records indicate that we have reached out to you multiple times via email and chat to assist with resolving the issue you encountered with your eSIM roaming in Australia. We understand the importance of a seamless travel experience, and it's disheartening to hear that it did not meet your expectations.
We have thoroughly investigated the matter and we genuinely want to ensure that your eSIM worked as intended and that you were able to use data. It's possible that the issue may have been related due to device settings because the eSIM was deactivated and activated between changing the countries.
Our records show that we responded to your issue with screenshots and steps to solve your connectivity issue, but unfortunately, we couldn't get any on-time feedback from you.
To make things right, we would like to offer you a special goodie as a token of our appreciation for giving us a second chance. Please contact our support team directly via support@esimatic.com We hope that you accept our apologies for not providing the support quality you've expected. We'll do everything we can to ensure that your eSIM works seamlessly for your future travels.
Great app/ communication
With esimatic, I can travel abroad without any communication problems. I recommend it to students, travelers and business people. My travels have become very comfortable with packages valid in many different countries. Thank you.
2 avril 2024
Avis spontané
Réponse de Esimatic
Thank you so much for your wonderful feedback! We’re thrilled to hear that esimatic has made your travels more comfortable and hassle-free. Knowing that our service has helped you stay connected abroad means the world to us.
Great app, very convenient
The app is super easy to use and supports almost every country in the world. Prices reasonable and there’s a package length for everyone. It helps me a lot when I travel, I don’t have to buy a new sim when I arrive in the airport now. Prices are reasonable especially given how convenient the e sims are
22 mars 2024
Avis spontané
Réponse de Esimatic
Thank you for your fantastic feedback! We’re delighted to hear that you find our app convenient and easy to use. Knowing that esimatic supports your travels and eliminates the need to buy a new SIM at the airport is exactly what we aim for.
Réponse de Esimatic
Your satisfaction is our priority, and it’s wonderful to know that we’re meeting your expectations.
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