Very helpful when I called to ask if they still had the jacket I wanted in stock and fast delivery of my order
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I can only speak highly of Espokes. The family run business went far above and beyond that of any other bike shop I have dealt with and I would recommend them for any future purchase you or I make wit... Voir plus
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Dispatch time 3 to 21 days - Shipping charge £6.99 for accessories priced to £20 £.699. Fully aware of above terms, I nevertheless expected next day delivery for a shipping charge (Postal charge) of... Voir plus
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I did a Google image-search for a direct replacement of the bike-mirror which I had broken. The first picture was from Espokes. I ordered a pair of the mirrors which arrived on the second day, in time... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Espokes is a distinguished electric bike supplier, priding itself on being a family-run, independent business. Nestled in Wincanton, Somerset, their showroom welcomes visitors from Tuesday to Saturday, 10 am to 4 pm, offering a hands-on experience with their range of electric bikes. However, their reach extends beyond the physical store, with an online platform catering to customers across the UK. What sets Espokes apart is their commitment to customer satisfaction. Recognising the importance of finding the perfect fit, they encourage potential buyers to 'try before you buy'. Their knowledgeable staff provide tailored advice, ensuring customers make informed decisions. By offering test rides, Espokes ensures that each customer feels comfortable and confident in their chosen ebike. With prices starting from £899, Espokes caters to various needs and budgets. Whether you're a seasoned cyclist or new to electric bikes, they have something to suit everyone. From city commuters to off-road enthusiasts, their diverse selection ensures there's a perfect match for every rider. Espokes isn't just about selling bikes; it's about facilitating memorable experiences and helping customers find joy in their electric cycling journey.
Coordonnées de contact
Unit 4, Lawrence Hill Business Centre, Saxon Way, Wincanton, BA9 9RT, Wincanton, Royaume-Uni
- 01963 824700
- info@espokes.co.uk
- espokes.co.uk
4,3
Excellent
21 avis
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Helpful and quick service
Very helpful when I called to ask if they still had the jacket I wanted in stock and fast delivery of my order
28 janvier 2025
Réponse de Espokes
Thank you Caitlin for your kind words and 5-star rating! We're thrilled to hear that you enjoyed your recent experience with Espokes.
We strive to provide the best possible service to all our customers, and it's incredibly rewarding to know that we achieved that for you.
We hope to have the opportunity to serve you again in the future.
This is my second purchase from Espokes…
This is my second purchase from Espokes as I was very pleased with the service I received the first time. After placing my order it took only a few days for it to arrive, so very impressed with the delivery time. Not only that, it arrived very well protected in the box.
Thank you Espokes
27 novembre 2024
Réponse de Espokes
Thank you for your kind review and for choosing Espokes again! We're delighted to hear that you were pleased with our service and the quick delivery. It's great to know your order arrived well-protected. We look forward to helping you again in the future. Enjoy your new purchase!
Good jacket - postage hassle
I had to pay £7 for underpaid postage. And it also, therefore, took a long time to arrive. Espokes established that the Post Office was at fault, helped sort a refund and gave me a voucher for next time. Not a great experience but great customer service. Thanks
23 octobre 2024
Réponse de Espokes
***EDITED RESPONSE***
Thank you for updating your review. We're pleased we could assist you in resolving the postage issue.
It’s important to us that our customers have a smooth experience, and we appreciate your understanding as we worked to address the situation.
Thank you for your kind words about our customer service. We look forward to welcoming you back soon and hope your next experience is better!
_______________________________________________________________________________________________
Thank you for your feedback! I’d like to clarify the details regarding your delivery. Your order was placed on Saturday, October 5th, and the jacket was delivered on Friday, October 18th. Our website does state an estimated delivery time of 3–10 working days, and your order fell within that timeframe.
Regarding the postage, our packages are weighed by the post office, and postage fees are charged accordingly. If they charged you more, please send us a copy of the receipt, and we’ll look into this for you. Additionally, Royal Mail held the item from the 15th due to a request not to deliver mail to your property. If this was also to do with the extra charge you incurred, please can you email us the details so we can investigate further.
Thank you for your patience, and we’re glad to hear you’re happy with the jacket itself!
Very good and fast
5 septembre 2024
Réponse de Espokes
Thank you Mr Byrnes for your review! We're thrilled to hear you found our service fast and efficient. If you ever need anything else, we’re here to help!
Regards,
The Espokes Team
I can only speak highly of Espokes
I can only speak highly of Espokes. The family run business went far above and beyond that of any other bike shop I have dealt with and I would recommend them for any future purchase you or I make without exception. I wish them every success in the very competitive ebike market.
1 août 2024
Avis spontané
Réponse de Espokes
Thank you Mr Judson for your kind words and glowing recommendation! We're thrilled you had such a positive experience with us. As a family-run business, we truly value each of our customers and strive to go above and beyond. Your support means a lot to us, and we’re grateful for your wishes for our success. We look forward to assisting you with any future purchases!
Regards,
The Espokes Team
Very good quality product delivered…
Very good quality product delivered before the promised date… what’s not to like?
25 mai 2024
Réponse de Espokes
Dear Graham,
Thank you for your review! We're delighted to hear that you're happy with the quality of our product and the timely delivery. It's great to know that we met your expectations.
Regards,
Lucrezia
Espokes Electric Bikes
Unacceptable Postage charged at £6.99 for two cycle…
Dispatch time 3 to 21 days - Shipping charge £6.99 for accessories priced to £20 £.699.
Fully aware of above terms, I nevertheless expected next day delivery for a shipping charge (Postal charge) of £6.99 for two cycle valve caps! It didn’t happen, items took a number of days to arrive, but did arrive on the last day of Espoke’s delivery window! Questioned this with seller and reason why they charge so much for such small items and don’t actually deliver, Next day? Actual postal cost + envelope £3.25! Seller suggested difference charged was to cover admin and handling, I rejected this stating this should come out of their profit on the item and demanded refund of difference, they failed to respond, clearly I hit a nerve!
3 février 2024
Réponse de Espokes
We were disappointed to read your review. Describing us as "scammers" is very distressing, and we kindly ask you to reconsider that characterisation.
You ordered the valve adapters on a Tuesday and received them the following Saturday, 4 days later. The dispatch terms and shipping costs of £6.99 are clearly outlined on our website, https://www.espokes.co.uk/delivery/. The service you received aligns with the terms agreed upon at the time of your purchase.
Exact replacement of safe-cycling mirror
I did a Google image-search for a direct replacement of the bike-mirror which I had broken. The first picture was from Espokes. I ordered a pair of the mirrors which arrived on the second day, in time for me to replace the missing one and to catch clear sunny day's ride. These excellent mirrors let me see vehicles behind, AND then to show the drivers that I have seen them, on narrow winding lanes, and on a fast B-road, leading to safe and harmonious cycling.
14 octobre 2023
Réponse de Espokes
We sincerely appreciate your kind words Mr Grant, and the time you took to share your experience with Espokes. It brings us immense pleasure to hear about your satisfaction with the bike mirrors you ordered.
At Espokes, we take pride in offering high-quality products that enhance the cycling experience. We are delighted to learn that the replacement mirrors arrived promptly and in time for your clear sunny day's ride, allowing you to ride safely and confidently.
Your description of how our mirrors helped you see vehicles behind and communicate with drivers on the road is exactly what we aim to achieve with our products – safety and harmony in cycling. Your feedback reinforces our commitment to providing cyclists like you with the best tools and accessories.
We hope your future rides continue to be enjoyable, safe, and trouble-free. If you ever need any further assistance, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to support you on your cycling journey.
Thank you once again for choosing Espokes, and we look forward to serving you in the future.
Safe cycling!
Espokes, exceptional customer service.
Having tracked down cycle accessory I required from the manufacturer, Espokes were given as the local supplier. Laura at Espokes could not have been more helpful from price and availability, ordering the part and keeping me informed of delivery.
7 juillet 2023
Avis spontané
Réponse de Espokes
Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words regarding Laura's exceptional service at Espokes.
Laura takes great pride in providing helpful and attentive customer service, and your feedback reaffirms her dedication to our valued customers. We are thrilled that she could assist you with pricing, availability, ordering the part, and keeping you informed about the delivery process.
At Espokes, our goal is to consistently provide a seamless and enjoyable experience for all our customers.
Once again, thank you for choosing Espokes and for sharing your positive feedback. We value your support and look forward to continuing to serve you in the future.
Fabulous E-bike Shop.
A familiy run business gave an impression of the personal touch, sadly missing in many of the larger chain businesses. From the day I entered The Espokes shop in Wincanton, Laura kept me well informed and updated for the purchase of my Gazelle Ultimate 8+ e-bike, which performs perfectly. I love riding it.
After sales service has also been very good. Travelling from Taunton for the 6 week service they went the extra mile to make sure I could collect the bike the same day. A super e-bike shop I would recommend to everyone.
22 mai 2023
Avis spontané
Réponse de Espokes
Thank you for taking the time to share your thoughts and for your kind words about our family-run business. We are delighted that you felt the personal touch that sets us apart from larger chain businesses.
Laura and our entire team are dedicated to providing exceptional service, and we are thrilled to hear that Laura kept you well-informed and updated throughout the process of purchasing your Gazelle Ultimate 8+ e-bike. We are pleased to know that your e-bike is performing perfectly and that you love riding it.
We take great pride in our after-sales service, and are more than happy we were able to go the extra mile for you during the 6-week service. Ensuring that you could collect your bike on the same day is just one example of our commitment to customer satisfaction. We genuinely appreciate your recognition of our efforts.
We will continue to strive to provide the best service, high-quality products, and memorable experiences for all our customers.
Once again, thank you for your support and for choosing Espokes. Should you need any further assistance or have any questions in the future, please don't hesitate to contact us. We are here to help you enjoy many more enjoyable rides on your Gazelle e-bike!
We had to knock on the door to be let…
We had to knock on the door to be let in, once in we were made to feel like potential thieves throughout our visit. I picked up a bike to feel the weight and was told to put it down as it would knock over other bikes. My wife took a photo of a bike we hadn’t seen before and was bluntly told “no photos, delete it !” The displays had been removed from the bikes, there were no prices on the bikes and the saleswoman had to phone someone for a price . Visited a number of bike retailers, this was our worst experience by far. Suggest you visit Rock and Road in Yeovil for some customer service training.
16 juin 2023
Avis spontané
Réponse de Espokes
Dear Mr Ashworth,
Thank you for taking the time to share your feedback with us regarding your recent visit.
Unfortunately past circumstances and the fact many bike shops have suffered thefts have led us to have strict security measures in place. This is not to make you feel uncomfortable, but to protect you, our staff and our stock.
We take customer satisfaction seriously, and your feedback will be valuable for our ongoing efforts to enhance our service.
Regards,
Laura
Excellent and very prompt service
4 juin 2023
Réponse de Espokes
Thank you for taking the time to leave us a review! We are thrilled to hear that you found our service to be excellent and prompt. Customer satisfaction is our top priority, and your feedback serves as encouragement to our team.
If there is anything else we can assist you with in the future, please don't hesitate to contact us. We are always here to provide you with the best possible service.
Réponse de Espokes
Thank you Trevor for taking the time to write us a five star review, it is much appreciated. :-)
Mine was a bit of an odd one...
Mine was a bit of an odd one.... A slow puncture in one of my wheelchair wheels. Old-fashioned skills involving a sink of water diagnosed a leaky valve. 2 new tyres and one inner tube and I'm back on the road. Excellent service and a warm welcome. Nothing was too much trouble. Many thanks.
24 juin 2022
Avis spontané
Réponse de Espokes
Thank you for taking the time to write us a review. We are pleased we could help you get back on the road. :-)
Great service from Espokes.
28 mai 2022
Avis spontané
Réponse de Espokes
Thank you Rita for the five star review, it is much appreciated.
Réponse de Espokes
Thank you for taking the time to write us a review, it is much appreciated.
I’d highly recommend Espokes
I’d highly recommend Espokes. They not only gave a bike I am wondering whether to buy a very detailed check-over including computer diagnostics and full written report, all for a very reasonable price, but were then incredibly helpful and generous with their time and knowledge in answering all my (many) more general questions. Outstanding! I will definitely never go anywhere else!
12 mars 2022
Avis spontané
Réponse de Espokes
Thank you Nick for the recommendation. We are pleased we were able to answer all your questions and look forward to being looking after your bike in the future
Lovely ebike shop in Wincanton
Lovely shop in Wincanton. Lots of lovely ebikes. Received some cleaning items. Prompt service. Had a service for my Jorvik Jet e and she’s come back as good as new. Thank you Howard. Lovely to meet Laura. And special thanks goes to Lou who has made me feel really welcome and inspired. She has also made me want a few of those bikes. 🤔 it is wonderful to have such a wonderful place so close to be able to cycle to. Thank you.
22 octobre 2021
Réponse de Espokes
Thank you Hayley for your review. We always try our best to deliver great customer service and are pleased you enjoyed your visit to us. Feel free to pop whenever you are cycling by. :-)
Great local bosch approved bike shop
Just had my bosch ebike serviced here for first service.
Couldn’t be more helpful, very friendly and comprehensive diagnostic report supplied.
20 octobre 2021
Avis spontané
Réponse de Espokes
Thank you for taking the time to write us a review. We look forward to seeing you at the next service.
Can't thank you all enough for your…
Can't thank you all enough for your time and patience helping me choose my lovely new bike this morning, fitting the panniers and even delivering it for me. You are all brilliant, Lu for understanding my needs, Laura for her excellent explanation, demonstration and helping with my test ride and Howard for his technical expertise. True gem of a family run business in Basingstoke. We are so lucky to have you. Thanks again.
16 octobre 2020
Avis spontané
Réponse de Espokes
Thank you for taking the time to write us such a lovely review. It was our pleasure, we are very pleased you are happy with your new ebike and wish you many miles of happy ebiking
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