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3,1
5 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Esperienza eccellente con questo sito web, ho acquistato un coc per la mia 500 abarth, e l'ho ricevuto in 4 giorni, il prezzo è molto competitivo e il servizio clienti mi ha seguita anche successivamente alla vendita.
Ordered a COC for Audi. Just wanted. to try, 3 weeks passed, nothing arrived. I asked for a refund, and nobody replies back again. Such a scam.
Réponse : EU COC 24
ATTENTION: FALSE REVIEW IDENTIFIED!!!
We have carefully checked our records and we are unable to find any order, request, or communication associated with the name or email used for this review. For this reason, we believe this feedback does not come from a genuine customer.
In addition, we have identified that similar reviews have been posted by the same user against several other companies in our industry. After an internal review, we have strong reasons to believe this may be an attempt by a competitor to damage the reputation of multiple businesses.
We take transparency and customer satisfaction very seriously, and we are always available to resolve any real issues. If you believe this is a misunderstanding, we invite you to contact us directly with verifiable details so we can assist you properly.
Otherwise, we have reported this review to Trustpilot for further investigation.
Kind regards,
EU COC 24
*****UPDATE*****
After requesting more information through the Trustpilot platform, we can confirm, based on the following information you've attached, that this is a fake review: our order numbers do not match the format you entered, and we again found no orders associated with the email address, phone number, and name you provided.
Reference number:
1590
Email address:
leonardo.cars@yolisto.com
Phone number:
898390213
Name:
Leonardo Cars
I bough a COC for my Seat Ibiza and the information is not correct. Asked for reimbursement due to the wrong information and they just dont asnwer my emails.
Probably a scam, be carefull.
Réponse : EU COC 24
Dear Customer,
We are sorry to hear about your concerns, but we would like to clarify the situation.
Customer satisfaction is our top priority. As clearly stated on our website, we offer a “satisfied or refunded” policy to ensure full transparency and trust in our service.
In line with this commitment, your refund has already been processed two days ago. Depending on your payment provider, it may take a few additional business days for the amount to appear in your account.
We also want to emphasize that we always respond to customer inquiries, and we remain available to assist you with any further questions or clarifications you may need.
Kind regards,
EU COC 24
SCAM! Beware!!! Website made with AI with no company details, false prices and promises. Stay away!
I paid less than half of the money I would have to pay at comparable websites, and received it twice as fast (within 1 week).
Good customer service as well!
First I was hesitant because of a lack of reviews, but I'm glad I tried them. This is a young company that deserves only the best!
Réponse : EU COC 24
Hi Joost, thank you so much for your review and for sharing your experience!
We're so happy to hear you appreciated both our competitive prices and fast delivery. We work every day to offer efficient service and always available customer support, so your feedback motivates us even more.
Thank you again for choosing us and for your encouragement: we will continue to strive to offer you an ever-better service!
See you soon!!!😊
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