Dorothy Perkins Avis 

You cannot return orders as website does not recognise your order number ! Absolute criminals , also cannot speak to customer service as they cut you off ! Will not be buying from any company that includes debhenams and klass.co.uk crooks should be investigated

Ordered 3 pairs of shoes… all too big so returned in the original packaging. selected refund to original payment method … I paid £79 , they have emailed me a voucher for £37. Tried contacting but no replies… now having to pursue through PayPal. Apparent this is their latest scam and they recently featured on watchdog for this… they refunded those people but if this is service they don’t deserve our custom

Ordered an item on 24 October using standard delivery which stated upto 4 working days. No dispatch email and item not delivered. Managed to WhatsApp DP and told it is delayed possibly lost but won't be considered for refund until 8 November and they'll pass me to customer services. No reply for 2 days.
I'm appalled and won't be using Dorothy Perkins again

Kai was very helpful when a contacted about a delivery. Many thanks

Still no refund since returning on 25th September and no communication. Extremely upset, anxious and worrying about the £44.99 still owed to me. It may seem trivial to you but I’ve been really affected by being ignored by both Cutie London and Dorothy Perkins.

Order Date: 13 September 2025
Order Number: DUX044341363
Marketplace Items from Cutie London

Although having returned this coat on 25th September I have still not received a refund. I have contacted Dorothy Perkins regularly and not had any response other than their AI Bot to say ‘We are really sorry but our Customer Services Department is very busy at the moment’

I’ve supplied both yourselves and Dorothy Perkins with photos of the postage receipts confirming I sent back the coat. This is extremely upsetting and causing me much anxiety. This may seem a trivial amount to both yourselves and DP but to me it’s a huge amount and causing me distress.

Can someone in your company please reply to my email - I’ve not received a reply from yourselves for the last two emails I’ve sent and it’s really affected me. I feel ignored, irrelevant and a pain by just asking for a refund that is due. I’ll attach the postage receipts again.

Regards

How this company can leave consumers without their refunds is beyond a joke. I am owed just under £100 and despite proof of postage and messaging several times I'm getting nowhere! It's been almost 2 months. How you can still operate legally is beyond me.

Bought 3 trousers from DP last month. One of trousers was out of stock after I ordered. It took them over 2 weeks to send me the other 2 trousers. The order arrived abd it seemed all well but put one of the trousers on and went out to meet a client and guess what, the seam came apart and my client could see my underwear...I'm trying to get a refund for several days now. DP doesn't have a customer phone number, I have to talk with their chatbox and getting nowhere. When i finally got an email from them, the email goes in a loop and i can't get me refund...

I bought dress and shoes back in middle sept dress was fine and kept sent shoes back and not received any reply back from
Customer services extremely poor service I have email 3 times in the last week
No reply from customers could some one please reply back to me about my refund very upset customer

Used to love DP and used to use the shop regularly. Haven’t ordered anything for a couple of years so was shocked at the standard of customer service now! I sent a return back on 11 September and DP received 13 September still trying to get my £60 back! Outrageously lengthy timescale for a refund! This company needs reporting! Will never shop there again EVER!

I ordered online and received a scan email from a delivery company which made me anxious about my order.
I contacted DP and Kai got back to me immediately and updated me on my orders status and expected delivery date. It put my mind at rest.
Thank you so much Kai.

I bought a handbag from DP and had to return it. The tracking from Royal Mail said it had been delivered and three weeks later i hadn't had any communication from DP that my return had been received and my refund was being processed i emailed them i got no reply. i do have my refund now, but this is very bad communication from DP improvement from this company is needed!

Had an issue with a return ,just to say it has now been resolved tracking no.H01THD0006439605 had been a delay in processing refund at bank

I used to love Dorothy Perkins but ordered some shoes recently and the wrong size was sent so sent them back and requested a refund.Ive also sent 2 emails enquiring when I will get my refund, but they just send automated replies saying theyve received the email
but never actually reply to the email! I'm beginning to think they have no intention of giving my money back.The worst service I have had from any company.

Very poor Customer Care. Impossible to speak to anyone. Long delay in receiving a refund. I will not be using this website again.

I returned my items 4 weeks ago and I’m still waiting for my refund. Trying to contact them takes days on end. This company is a total Joke.

Will never purchase from this retailer again. I am still waiting for a refund 3 weeks later. There is no way of contacting customer service apart from AI and the message continues to say refund processed. Completely unacceptable!

Dorothy Perkins has to be the worst ever company for dealing with refunds. They confirmed receipt of my returns over 2 weeks ago & still no sign of my money back. This despite them claiming it should take “up to 14 days” Why so long? Other companies deal with refunds in a matter of a few days, so why can’t they? This is the second time this has happened so I won’t ever be shopping from DP again. The service is disgusting.

Why does it take DP 27 days to send a refund?! It makes no sense...Amazon refund the day you send an item back, but DP take the best part of a month. Terrible customer service.

Please be careful buying online with Dorothy Perkins.
Ridiculous wait for refunds, ive been waiting weeks! You pay £1.99 for the pleasure of returning items which they dont inform you about, really shocking given the competition on line. I won’t be ordering again!

Withhold your money when you return items & will not refund. No human able to speak to, just a bot!

Terribly poor quality clothing - understandable as boohoo have taken them over and they’re terrible too!

Avoid at all costs - luckily I paid via credit cards so I can claim my refund back via my bank!

How do they get away with it? Maybe they’re close to going bump so do not have the money to refund…..?