Euronics Avis 

Unfortunately, I’ve had two very negative experiences with Euronics, both involving faulty products and the way warranty issues were handled.

A few years ago, I bought a Lenovo Legion gaming laptop that had problems from the very beginning. I immediately reported the issue and was told it would be repaired. After around 14 days, I received the laptop back, but the problem was still there. Despite being a gaming laptop, it struggled to run even a game such as Age of Empires properly.

When I asked for a replacement or refund, I was told that this was no longer possible because 14 days had passed – even though a significant part of that time was spent waiting for their own repair process. The laptop was sent to service again, only for me to be told that there was supposedly nothing wrong with it.

Unfortunately, I have now experienced a very similar situation again.

I purchased a No Frost freezer/fridge, and its fan keeps freezing up, making the appliance unusable. I contacted Euronics and was told that a repair technician would be sent. The technician never arrived. I contacted them again and asked for a refund, but once again I was told that a refund was not possible because more than 14 days had passed and that I simply had to wait for the technician.

At this point, I have been without a properly functioning fridge/freezer for more than a week while waiting for a repair that has still not happened.

I understand that electronic appliances can occasionally be defective. What I find unacceptable is how these situations have been handled. On two separate occasions, years apart, I purchased faulty products and was left dealing with lengthy repair processes instead of receiving a practical and timely solution.

Based on my experiences, I cannot recommend Euronics when it comes to after-sales service and warranty handling. Selling a product is only half of good customer service – how a company treats customers when something goes wrong is just as important.

English

Very disappointing experience. I bought headphones for 75,000 HUF, but after trying them at home, I realized they weren’t for me. They were headphones, not in-ear earphones, so there were no hygiene concerns. The store refused any exchange, and customer support ended the call in less than 30 seconds, saying that once you buy in-store, they are not obliged to exchange the product. I would not recommend shopping here.

Magyar

Nagyon csalódást keltő tapasztalat. Vettem egy 75 000 Ft-os fejhallgatót, de otthon kipróbálva rájöttem, hogy nem nekem való. Nem fülhallgatóról volt szó, így higiéniai akadálya sem volt a cserének. Az üzlet elutasította a cserét, az ügyfélszolgálat pedig kevesebb mint 30 másodperc alatt közölte, hogy a boltban vásárolt terméket nem kötelesek kicserélni. Nem ajánlom ezt az üzletet.

želim izraziti svoje nezadovoljstvo uslugom. naručio sam od njih dvije staklene vatrostalne posude od kojih je jedna stigla razbijena, a druga ogrebena jer ju je oštetila ona razbijena. proizvodi su krajnje nemarno zapakirani. Stavili su te dvije staklene posude izravno jednu u drugu bez nekakve zaštite između njih koja bi spriječila da lupaju jedna po drugoj i još su ih tako zajedno stavili u kartonsku kutiju koja je veća od njih isto tako bez ikakve zaštite ili ispune unutar kutije koja bi spriječila njihovo gibanje unutar te kutije pa su skakale i pomicale se unutar te kutije tijekom transporta i zato su se razbile. s vanjske strane kutije nisu označili da se radi o lomljivoj robi.
Na reklamaciju jesu odgovorili i ponudili da će poslati zamjenu za razbijenu posudu i od onda svako malo pošalju mail kako će zapakirati i poslati robu, ali roba nikako ne stiže. To se mora negdje objaviti da potencijalni kupci znaju što mogu očekivati.

This is a scam company.

Do not buy anything from them, ever.

rablo,csalo banda.
Soha senki ne vegyen innen semmit.

Az ugyfelszolgalaton mindenki paraszt

I ordered a Philips automatic coffee machine in early January, with in-store pickup.
It was a pretty good deal.
After ordering, I saw in my profile on their website that the product was already being packaged.
Unfortunately, after a week I still received no notification that the product was available for pickup.
After clicking the contact button, I wrote to them, but I didn't receive a response for 3-4 days.
I managed to reach them by phone, where they told me that they would cancel the order.
Apparently, it was supposed to be delivered from the Budapest warehouse to the specified store where I would have picked it up, but the warehouse was out of stock. They then informed me that they would not transfer it from another store.
I ask, how am I supposed to know this? This is misleading to the buyer!
Do not order from here, because then they will tell you that the product is not in stock!